On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We ship flowers grown by caring hands, directly from eco-friendly greenhouses to your door. Shaping emotions into boxes, bouquets, and arrangements of blooms to order, we deliver colorful and grateful bunches of pure affectionate joy.
You can buy larger quantities from us than from most of our competitors, for a fraction of the price per stem. By buying bulk you save money and at the same time, you can receive the freshest possible flowers directly from the farm.
GlobalRose Reviews Summary
The company generally enjoys a positive reputation for its reliable delivery and excellent customer service, with many customers praising the timely arrival and beautiful presentation of their floral arrangements. However, concerns frequently arise regarding product quality, particularly with roses that sometimes arrive in subpar condition or wilt quickly. While customer service is noted for its responsiveness and support, issues with order accuracy and fulfillment occasionally detract from the overall experience. Overall, the company demonstrates a commitment to customer satisfaction but must address product quality inconsistencies to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Maybe it was just my first time doing an event, but I needed more flowers if I had an estimate of what the amount of flowers I ordered could get me in terms of centerpieces would've helped a little bit better. I had to go out in order extra carnations, baby breaths, and Salas, but overall was happy with this company. I wish I known I needed more I would've ordered more from you all.
We gave this flower at work for valentine's day and people were so happy. There's nothing like the smile on people's faces when getting fresh flowers. We will definitely be doing this again.
Thank you for sharing your wonderful experience! We're happy to hear that our flowers brought joy to your workplace on Valentine's Day. We look forward to being part of your future celebrations again!
Roses arrived on time and was in great shape considering its winter.
Thank you for your positive feedback, Sandra! Your satisfaction is our priority, and we're here to provide quality service always. Please don't hesitate to reach out if you need anything else!
These flowers were gorgeous! The dark pink ones were so pretty!
Thank you for your lovely feedback! We're happy that you found the flowers gorgeous, especially the dark pink ones. Your satisfaction is our priority, and we're glad that our flowers brought beauty to your day. If you ever need more stunning blooms, we're here for you!
Roses were shipped directly from Columbia. They looked partially dead when they arrived but did perk up after being put in water. One was dead and had to be thrown away. For the price they were smaller than I expected or received other years for the same cost. Will buy from a different vendor next year.
Dear George,
We are very sorry that your order didn't meet your expectations. Unfortunately, we don't have any communication regarding the quality of your order so we could offer some compensation-
We kindly inform you that our customer satisfaction is our number one priority and you always can reach us within the first 24 hours of receiving your product and providing photos at [email protected] or through our live chat and speak with a live representative. Our team is at your service!
Respectfully,
Federico
Claims Team
CUSTOMER SERVICE TEAM
Great flowers and delivered when they said. Well done!
We appreciate your support, Chris. Thank you for your kind words! We're happy that you're pleased with our flowers and that they were delivered as promised. Your satisfaction is our priority, and we're delighted to have met your expectations. If you need anything else or have any questions, please don't hesitate to reach out.
The website was user friendly, effective communication, timely arrival and absolutely beautiful flowers.
Thank you for your kind feedback. Your satisfaction is our top priority, and we're happy to have met your expectations. If you ever need anything in the future or have any questions, feel free to reach out. We look forward to serving you again!
In the past Global Rose has used FedEx with no delays in delivery.
For the current delivery, UPS was the carrier. The flowers were scheduled to be delivered on Friday, February 9th. However, due to a supposed flight delay, the flowers were not to be delivered on the 9th. A staff tracked down a UPS driver who informed her that the flowers were in fact, at the UPS warehouse in San Angelo, TX and scheduled to be delivered on Monday, February 12th. When the UPS office was contacted by the director, she was informed that the flowers were locked on a truck and they did not have a key. A little while later the director was contacted by UPS and informed that they were able to unlock the truck and get the flowers. However, the director would have to pick them up. The distance from our location to the UPS warehouse is 25 miles away. However, the director did drive to the UPS office and got the flowers. The flowers needed to be prepared for a large event being held on Sunday, February 11th.
Dear Pam,
We apologize for the shipping inconvenience. We appreciate your understanding that we shipped the item on time via UPS, but we have minimal control over deliveries once our packages have been handed over to them. Nevertheless, we are happy to see that your carnations were delivered on Friday, February 09 at 2:16 P.M. at Front Door under UPS tracking number 1ZAV07980473550794.
We wish you had contacted us as soon as you noticed this inconvenience so we could fix your issue in the best possible way. Unfortunately, we don't have any communication regarding the delay of your order.
We kindly inform you that our customer satisfaction is our number one priority and you always can reach us within the first 24 hours of receiving your product and providing photos at [email protected] or through our live chat and speak with a live representative as you have done in past occasions. Our team is at your service!
I have now ordered twice from Global Rose and will do so again in the future. They always arrive on time and are packaged well. Love them.
Thank you for being a loyal customer! We're happy to hear that you've ordered from Global Rose twice and plan to do so again in the future. We appreciate your support and look forward to serving you again soon!
Usually receive quality flowers but the roses I received this order were not up to par.
Dear Ralph, We are truly sorry to hear about your unfortunate experience with your order. Please accept our sincere apologies. Our claims representative replied to your ticket #116033 from yesterday requesting pictures of the flowers received so we can provide the best possible solution! Please check your spam/junk folder and let us straighten this up for you!
Great place to buy flowers any time of the year!
300 flowers arrived on time and all in excellent condition! We've ordered 3 years in a row for our candygram fundraiser and have had great success! We order extra water tubes and sleeves and they bloom beautifully in time!
Dear Tasha. It's wonderful to know that our blooms have contributed to the success of your candygram fundraiser for three consecutive years. Thank you for your continued support, and we're delighted that our extra water tubes and sleeves have helped the flowers bloom beautifully. Here's to many more successful fundraisers!
Thank you for recommending us! We're happy to hear that you had a great experience with Global Rose and we appreciate your support. We look forward to serving you again in the future!
I changed my order a few days before it shipped and it was handled very well!
Dear Marlene. Thank you for your feedback! We're glad to hear that we could accommodate your order change smoothly. We're sorry to hear about the damage, and we appreciate your understanding. We will email you to discuss this further as customer satisfaction is our #1 priority and we are always looking forward to improving our services.
Your satisfaction is important to us, and we'll continue to strive for excellence in our service. If you need real-time assistance while ordering in the future, we invite you to use our live chat service. Our team is at your service.
Thank you for your support! Our fundraiser was a success!
Congratulations on the successful fundraiser! We're happy to have been a part of it. Thank you for choosing Global Rose for your floral needs, and we're at your service!
Global Rose does a great job. Unfortunately, Fedex is incredibly unreliable. This is the second time that I have run into issues with Fedex. The first time about 2 years ago, Fedex had a truck problem and the flowers were left in a heated truck and arrived late and in really bad shape. Global Rose apologized and made it right. The recent issue was that Fedex decided that our office, the destination, was not open on a Monday morning at 10:00 AM, even though another Fedex driver had just delivered a business envelope. After a series of calls, later the same day, Fedex indicated a bad address which was the same as the earlier business delivery. Flowers were finally delivered on Tuesday. The experience was a mess but it was Global Rose's shipping partner.
Dear Lou. We're deeply sorry for the inconvenience you experienced due to FedEx's delivery issues. Your feedback is invaluable, and we're committed to addressing this matter to ensure smoother deliveries in the future. Thank you for your patience and for choosing Global Rose. We appreciate your understanding.
If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!
Great packaging for shipping flowers and very beautiful bouquets
Thank you so much for your kind words! We take pride in ensuring that our flowers arrive safely and beautifully packaged. We're happy that you loved the bouquets. Thank you for choosing us!
100 carnations were delivered on time and packaged very well and in great condition. Was very pleased with purchase
Thank you for your feedback! We're happy that your carnations arrived on time and in great condition. We appreciate your business and hope to serve you again in the future!
The roses arrived early in the morning on schedule. I wish it didn't take 3 days to ship from origin to Dallas-Fort Worth area. The blooms recovered in a couple of days and they are gorgeous 🤩
Thank you for your feedback! We're glad to hear that your roses arrived on schedule and that they've bloomed beautifully. With appropriate care, they bloom perfectly! Thank you for choosing Global Rose, and we hope to serve you again in the future.
Always the best
Always fresh
You make it ez to order great flowers
Thank you so much for your wonderful feedback! It's great to know that you always find our flowers to be the best and freshest. Providing top-quality service and products is our priority, and we're grateful for your support. Please don't hesitate to reach out if you need anything else. Thank you for choosing Global Rose!
I love Global Rose and have used them for several occasions, including my own wedding!
Thank you so much for your loyalty and for choosing Global Rose for your special occasions, including your wedding! We're honored to be a part of your memorable moments. If you ever need flowers for another special event, we'll be here to assist you. We look forward to serving you in the future!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us! We're delighted to hear that you were overall happy with our service. We understand the importance of this and would love to assist you whenever you need us. Thank you for your feedback! If you ever need assistance please don't hesitate to reach out using our LIVE CHAT or via email at [email protected] Our team is at your service!