GlassesUSAReviews 3,816

Great site, great frames, great price!
Now if you could just offer transition lens prescription as part of your basic price I'd shop this site several times over! 65%

Glassed were nice I liked the color and style. The price was right. The order took a lot longer than expected

East, fast shipping and the glasses are well made. I would definitely recommend buying the anti glare protection as I bought 2 pairs without and they gave me headaches. Otherwise great product.

I ordered glasses and the were wrong, couldn't see through them. Made a call and with no problem i sent them back and got the right glasses. Very Happy. Thank you

Found exactly the style of glasses I was looking for. Quality is simply okay.
Glad I didn't pay big bucks for these frames because they are kind of wimpy.
(They are frameless glasses. Arms are very thin)
But I guess you get what you pay for

Great product, splendid deigns, supebr eye vision, or my god I am running out of words here; I will need to borrow from some politicians speech or whitehouse spokeswoman

Glasses I received were nice and order was processed quick. After about two weeks of wearing glasses one side was not opening anymore and case fell apart, so quality is not the best. I ordered cheaper version of glasses so I guess I got what I paid for.
I don't like to write negative reviews but in this case I hope company will make some improvements to glasses cases they sell.

It was great, I ordered it and the tracking is fantastic. It helps a lot on info on the size and love the design of the glasses I ordered.

Delivery was very slow but the response was excellent regarding where my glasses were! Very happy with my purchase

I paid for faster shipping and I had to wait two weeks to get the glasses. But overall the glasses came out good, just wish you guys would take it serious when people pay extra money to get their order faster.

I really liked that i could try the glasses on for free for 14 days with my prescripton in it as sometimes when you upload a pic you don't really see how they are truly going to look. Thanks

So after 4 weeks of placing my order, I noticed no progress. Called to be told that they did not receive my prescription yet ( even though I was uploaded the same day I ordered). I received them 3 weeks later, and guess what, every time I try to clean the lenses one of them fall of. So the quality check was just bull$#*!. I did not want to return them since I did not want to deal with them anymore. Never again will I use glassesUSA which should be named Glasseschina BTW.

I used their coupon code and saved a lot of money on frames!

I like all their styles!

Make sure you have a printout of your eye prescription from your optometrist before making a purchase!

Also, Lens package do matter! Some work with -1.75 to 1.75 while others are meant for -6.0 to +6.0 or -8.0 to +8.0.

Love the styles. Rx was perfect. Delivery could be faster. Took over two weeks to get my glasses after ordering them. But the savings was well worth the wait.

Loved my new glasses, they are perfect, better size and style then before, I like the multi colored glasses as they arent as dull looking as my old ones.

Great customer service and even Better PRICES! My next pair of glasses will be coming from glassesusa.com!

I am so frustrated by this company! I have waited more than their 30 days for an order cancelled in May and still NO REFUND! All of my inquiries have been met with a canned response to get you to wait longer! When I asked to speak to a manager, I was told the only method of communication with billing was by email. I call BS! Just another way to put you off so they can keep your money! I have all the documentation and if this is not resolved in 2 business days, I'll be filing a dispute as I am so fed up with this run around.

NEVER AGAIN will I purchase anything from GLASSES USA!

All I want is my refund that i am due!

I am writing this review so other people will be forewarned about their practices. The voice of multi media is far-reaching as they should know!

This is an update to my review from June 26,2019. In a nutshell, I had ordered two pairs of glasses in May that arrived on time at the beginning of June. One pair did not fit so I asked for a return label which was sent only a month later after I complained on this site and receive an apology.

I returned the pair of glasses on July 24 (yes, this was 10 weeks ago) and sent several reminder since.

The only non-canned response came on September 7, and reads:

Hi Christoph,

We have a received the glasses and forwarded your refund request to our appropriate department.

We're here if you need anything

If you have any questions, you can always email us at *******@glassesusa.com.

Thank you for choosing GlassesUSA.com

This was their last response, I received no answer to my further inquiries a week ago.

I can only say -- beware. I will take action if the refund is not issued over the next few days.

I wish I could give 0 stars. This company has done nothing but stress me out, take my money, and give me automated answers that are beyond USELESS. I placed an order on 5/21. I was in need of some glasses and I saw an ad on instagram for this company, impressed (but skeptical) with the prices. After I placed my order, I did some more research and was HORRIFIED by all of the reviews I saw. People weren't getting refunded, the glasses were knock offs, etc. So 3 days later on 5/24, I cancelled my order. My glasses had not gone into production, my order hadn't even been processed, so I figured it would be a clean break. BOOOOOY was I wrong. Upon cancelling my order, I was told a refund "could take up to 30 days, but is usually processed much quicker" according to the terms and conditions on their site. I never received confirmation that my order was cancelled, which I thought was weird but decided to just wait out my refund. I mean, the glasses were never made, how hard could it be? My worries resurfaced when on 5/31, a week after I cancelled my order, I get a text from GlassesUSA saying my glasses are going into production... Uh... WHAT?! So I contact customer service for what would be the second time of about a million times and am told it is their mistake, its an automated message, blah blah blah, but my order was indeed cancelled and my refund request is with the billing department. Cool. Now here we are, 30 days later, and I have STILL not been refunded, and am told by customer service to "allow them a few more days". NO! I WILL NOT! Your terms and conditions say 30 days, it has been 30 days, I have no product and yet you still have my money. They say they can't provide an update because my request is, you guessed it, still with the billing department, which apparently is unreachable and probably non existent. I cannot recommend enough to BUY YOUR GLASSES ELSEWHERE! Stay away from this company and don't give them your money. You will spend your days stressed and without a refund.