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Glassdoor

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Glassdoor Reviews Summary

Glassdoor has a rating of 1.1 stars from 274 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Glassdoor most frequently mention community guidelines, class action and disgruntled employee. Glassdoor ranks 324th among Job Search sites.

service
56
value
51
quality
53

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New York
1 review
9 helpful votes
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Deleted reviews
August 15, 2018

I was a regular user of Glassdoor and thought the site was somewhat useful. The trick being that I would just self filter the 1 star (you'll be sold into slavery if you work here) and 5 star (we have unicorns that fart rainbows) reviews. I even contributed off and on and most of my reviews were 3 and 4 stars over the prior 5 years or so.

That opinion has since changed.

I wrote a 2 star review about something that had happened at one organization. Suddenly my all reviews have been removed from their site. I wasn't told about their removal or why they were removed, I discovered it on my own. I sent an email asking if there was a problem.

The first response was a message that they reject bogus reviews. It followed up by saying users should only post content related to jobs they held. I replied and offered to provide proof that I had worked for or interviewed with every company I had commented on. The next claim was that they remove the reviews "when they have sufficient reason to believe they were written by the same person". My reply was what are you talking about, yes, I wrote them under my account. Of course they were written by the same person. Lol. The most recent response was en email claiming I was impersonating another person or their email or misrepresenting current or former affiliation with an employer ( we're full circle!). I have no idea what they are talking about. The discussion was happening using my primary email, the same email I used to register for their site years ago.

I can only guess that it was the recent 2 star review. I can't be sure because they would not provide a concise reason. It was just random clips of their terms of use and guidelines that seemed to accuse me of doing something nefarious. I do know that I no longer trust their review site and personally no longer utilize it.

The only condolences I have is reading about experiences from other people. It sounds like a few have had the same exact events happen to them too.

Date of experience: August 15, 2018
Virginia
1 review
5 helpful votes
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Glassdoor is NOT a legitimate source for researching a company to work for. We experienced first hand an ex employee who was fired for stealing, create 15+ false and malicious reviews about our company on our Glassdoor page. A page that we did not even create. They refuse to take down these reviews because they do not violate their "terms". When you do not verify employment, it is impossible to have an accurate employee review page due to the reasons we have experienced. Someone can get fired, quit, not get hired, etc and go leave an untrue review because they have no morality themselves. Glassdoor is the biggest scam of a company and review site there is

Date of experience: August 9, 2018
Oklahoma
2 reviews
8 helpful votes
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Glassdoor frequently censors reviews flagged as "hate speech" because an employer flags it as too negative. One company I know forces employees to post positive reviews from a company culture standpoint. This is NOT what Glassdoor should be about. Unfortunately it's all too common these days.

Date of experience: August 2, 2018
California
3 reviews
525 helpful votes
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Job search via Glassdoor is virtually useless. Pretty stale reposts from elsewhere. Salary estimates are reasonably accurate. Culture comments and interview intelligence are sometimes useful but a lot is just upset employees venting...

Date of experience: July 19, 2018
Arizona
2 reviews
6 helpful votes
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Love, love, love this site, I am able to check out average salaries for positions I am interested in before applying. I always check out this site before I apply I want to make sure Im picking companies that have the most competitive salaries and benefits to apply to.

Date of experience: July 3, 2018
Colorado
1 review
0 helpful votes
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Do not post your jobs on this site unless you want to be billed forever. It is very difficult to cancel your subscription. Glassdoor makes it nearly impossible to cancel and they are unwilling to refund your money.

Date of experience: June 18, 2018
Japan
1 review
1 helpful vote
Follow Inegomontoya U.
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Having a review of a big company in China rejected with no reason why, the email says it's because I'm breaking their policy by using names of people in the Company, but I wasn't. So I keep changing different aspects of the review to just get it approved, so far it seems nothing is working.

This feels fraudulent of a reviewing company, if I keep changing my review until something magically works for them, it sounds suspiciously like a sort of cohesion.

Date of experience: June 18, 2018
Florida
1 review
0 helpful votes
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I have had better
June 13, 2018

I must say I have had better results with other sites. Other sites gear more to the what our company is looking for. Other companies tend to send qualified applicants. I received only one resume and was told they provided a service and would not refund our monies. I would ask employers to be advised and try a different site!

Date of experience: June 13, 2018
Louisiana
1 review
7 helpful votes
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We have several reviews on our company, both positive and negative, that are not from previous employees. You can clearly see from their posts they have the wrong company (wrong city, positions that don't exist with our organization or industry, etc.). However after multiple attempts to contact Glassdoor they say these are within their guidelines and have not even researched that these are clearly not valid reviews.

How can we trust anything on Glassdoor at this point? We can't.

Date of experience: June 8, 2018
California
1 review
12 helpful votes
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This is a true story of my company. We are a small technology company in San Jose with no branch in any other country though we employee overseas vendors from time time. I painstakingly tried to build this company from my own money. In that process I lost my home, my property and everything though I am positive that I will bounce back. We are all silicon valley engineers and we all work as a team with very little/no salary.
Some frauds who contacted us for some contract work that they would do from India and we hired them and due to poor quality we terminated them. As a personal Vendetta posing as empolyess of our company they put extremely bad reviews about our company. Despite requesting several times to Glassdoor they never removed those reviews. I offered to give them my CPAs contact details so that they can find out how many employees we had in our payroll. All of us in the team are shocked about the contents such as "jokers" "Cheating others", which anyway violate the review posting policies of Glassdoor. One of our potential customers saw that and brought that to my attention. Ever since he is not responding to my emails/ calls. It seems we lost him.
I made very emotional appeal to them that this is a fake review that appears on the first page of Google. We are a company and we have families to feed. But they did not change.
I wish I had some money to challenge it legally. I am broke and the the only livelihood I have this small business that Glassdoor destroyed for no fault of us. There should be some law to save small business that are always vulnerable to such online so called review sites. People who had similar experiences let us contact each other to figure out whether we can slap a class action law suit against these SOBs.
I am an engineer by profession working on latest technology such as cloud & machine learning. I am networked with many start ups. This company will never get business from my current or future company.
Let's start a no patronage campaign against Glassdoor.

Date of experience: June 6, 2018
Canada
2 reviews
21 helpful votes
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As a company owner, we take our reputation very seriously and want to hear constructive feedback to improve where we can. Glassdoor provides anonymity to anyone (without verification) to post hate filled, personal vendettas that are neither constructive nor true, complete, accurate or insightful - in many cases. It is not a platform that improves employee- employer relationships, but one that tarnishes it.

Date of experience: June 3, 2018
California
1 review
6 helpful votes
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I've written a review in the past without incident. Recently I submitted a review of a company that I do contract (1099) work for. This company has recently had a spate of problems with both employees and customers. My review was not positive, but completely honest and accurate. I received an email informing me that they had reason to believe that I did not work for said company and that my review was not approved. A link was included that was supposed to help me fix the problem. There were no suggestions on how to remedy this situation. I'd really like to know how Glassdoor determines whether someone is currently working for the company they claim to be, especially when doing contract work. It seems to me that they're censoring negative reviews at the request of the employer. I've also noticed that positive reviews appear at the top of the page. It's too bad, this has been a reliable resource for people for a couple of years now. No longer.

Date of experience: May 24, 2018
Illinois
1 review
3 helpful votes
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Glassdoor charged me for a service I did not use and their phone operators are in another country. I could not understand the person at all and he could not transfer me to anyone that could help. DO NOT use their job posting services. Almost no one clicked on any of our postings and no applicants either. Very little traffic compared to other sites. The worst part is their lack of customer service. I will never use them again.

Date of experience: May 18, 2018
Pennsylvania
1 review
5 helpful votes
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Will not refund money. Did not care I was an unsatisfied customer. They disregarded everything I had to say

Date of experience: May 11, 2018
Pennsylvania
1 review
7 helpful votes
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I have had an insubordinate employee that was discruntaled while in our employment curse at the owners of the company.
The department of labor saw fit to deny benefits due to his actions. Even after several appeals.

And Glassdoor allows him to harm our company through false reviews.

Date of experience: May 9, 2018
Iowa
1 review
1 helpful vote
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Usually in the ballpark of what to expect salary wise. When looking for a job, salary info may help you decide if you want to apply

Date of experience: April 12, 2018
Illinois
1 review
2 helpful votes
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This company allows you to do 7 free days on a trial. Of course they take a credit card number to put on file but will charge you in the 6th day. I strongly recommend just going to craigslist for a $45 ad.

My results in the same time frame was the following:
*GlassDoor.com = 1 application from an irrelevant profession,
*Craigslist = 12 applications. 1/4 were relevant and qualifications were spot on to the job that was offered.

Date of experience: April 9, 2018
Canada
1 review
7 helpful votes
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I complained about a review that referred to Indigenous peoples as bamboons. I pointed out that this violates their guidelines which says it will not allow posting that is: "racist or bigoted, is otherwise objectionable (as determined by Glassdoor)" Their reply was that they would not remove it, they saw nothing wrong with this reference. I am now undertaking to look at other remarks about indigenous people, women and marginalized groups. I am finding some pretty disgusting stuff.

Date of experience: April 6, 2018
District of Columbia
3 reviews
17 helpful votes
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I have rewritten several reviews about a company I worked at where the owners were beyond verbally and emotionally abusive. Everyone who worked at this cluster of a company either quit or was fired because of this. I would write a review and sure enough, the owner would either pay to have it removed or lied to Glassdoor about the author of the review. Glassdoor removed the review. I was within the guidelines of the review, so it wasn't like I was breaking their rules. Yet, the owner and his wife have posted several 5-star reviews under different accounts, and Glassdoor looks the other way. Not a problem, because I've already contacted several news agencies here in South Florida to investigate all sorts of underhanded business dealings of the company I was reviewing. Shame on your Glassdoor!

Date of experience: March 28, 2018
District of Columbia
7 reviews
16 helpful votes
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Really, both of these sites use the same business model in that they work on your site's reputation and credibility. But glassdoor frames itself as a recruitment and hiring platform and has better interface overall, that's why it ranks higher on most SEO pages for businsses over sitejabber.

Date of experience: March 19, 2018