GigsbergReviews 58

I used gigsberg.com for the first time on 21/04/2023 to purchase a ticket for the Rammstein concert at Olympiastadion, Berlin on 15/07/2023. To say that the experience was less than satisfactory would be an understatement.

Upon arrival at the venue, I was shocked and frustrated to find out that my tickets were invalid. The troubleshooting department at the event confirmed this and even provided me with documentation that my tickets weren't valid. This was a huge disappointment as I had been looking forward to this concert and had planned my day around it. To be denied entry because of a problem with my ticket was both embarrassing and deeply inconvenient.

After this unfortunate incident, I reached out to gigsberg.com's support department seeking a resolution and a refund. I sent several emails explaining the situation, attaching the documents provided by the event's troubleshooting department, and requesting my money back. However, there has been a deafening silence from their end.

The customer service from gigsberg.com has been nothing short of abysmal. I'm deeply disappointed with the lack of response and the absence of any effort to rectify this situation. It's not just about the money, it's about the principle - when you purchase a ticket, you expect it to be valid and when you reach out to customer service, you expect a response.

I would strongly advise against using gigsberg.com for concert tickets. The lack of quality control for the validity of tickets and the poor customer service makes the entire process a risk not worth taking. I hope that my review can help others avoid the disappointment and frustration that I experienced.

Unfortunately, based on my personal experience, I cannot recommend this service and will not be using gigsberg.com in the future.