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GiftTree

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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GiftTree Reviews Summary

GiftTree has a rating of 3.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

service
296
quality
1,151

Instant Feedback

17,502 reviews

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GB
1 review
0 helpful votes
Follow Michelle R.
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You do what you say
May 18, 2023
Updated review

You do what you say. Its it as its supposed to be anything else would be inadequate! Full Marks!

Date of experience: May 18, 2023
Sara M. — GiftTree Rep
over a year old

Thank you, Michelle! We're grateful for your positive feedback! Please don't hesitate to reach us if there is ever a need.

Warm Regards,
Sara


It was fine!
May 12, 2022
Previous review

It was fine!

Date of experience: May 12, 2022

Delivers as promised
May 23, 2021
Previous review

Its easy and relatively simple even for those of us not residing in the USA

Date of experience: May 23, 2021

Its easy and relatively simple even for those of us...
May 12, 2021
Previous review

Its easy and relatively simple even for those of us not residing in the USA

Date of experience: May 12, 2021
Virginia
1 review
0 helpful votes
Follow Janice L.
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I was pleasantly surprised that my basket arrived earlier than expected to my recipient. She loved it!

Date of experience: May 17, 2023
Sara M. — GiftTree Rep
over a year old

Yeah! We're doing a happy dance with you. Thank you so much for letting us know. We're thrilled to have made her day. We look forward to being a part of many more special occasions.

Warm Regards,
Sara M.

Pennsylvania
1 review
0 helpful votes
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I was disappointed in the size of the package. It was a lot of stuffing and little content. I would not buy anything from this company again.

Date of experience: May 16, 2023
Sara M. — GiftTree Rep
over a year old

Dear Lois,
We're so thankful you've taken the time to let us know about your experience. While this is painful to see, it helps us know where improvements can be made and we value your input. We believe transparency and setting proper expectations is the best way to go when it comes to selling gifts online. Each gift contains a full list of contents in the "What's Inside" tab, as well as dimensions in the gift "Description". If there is any discrepancy, we do have a 100% satisfaction guarantee and will gladly assist. Please do reach us at [email protected] and include any images of the package received. We would like to ensure your concerns are fully resolved!

Best Regards,
Sara M.

Arizona
1 review
0 helpful votes
Follow Rhonda G.
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The box was small for the price and it was delivered in the Arizona heat so the soap and the lip balm was soft.

Date of experience: May 16, 2023
Sara M. — GiftTree Rep
over a year old

Hi Rhonda,
Thank you for letting us know about your experience. We have a 100% satisfaction guarantee and are eager to ensure we provide you a 5 star delivery. Please reach us at [email protected] if we can be of any assistance with the product.

Best Regards,
Sara M.

Canada
2 reviews
0 helpful votes
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It was great the person who received the gift was thrilled and it looked perfect

Date of experience: May 15, 2023
Pennsylvania
1 review
0 helpful votes
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I have ordered with gift tree for a while and have always been pleased. But not this time. I ordered 2 items one was delivered, who knows where the other item is. I e-mailed you 2 days ago and still have not heard back.

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2023
Texas
1 review
0 helpful votes
Follow Gabrielle Z.
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I looked at many different options online to get something sent last minute for a birthday. I chose your company and the item never arrived the day of. I had to look at the tracing number to see it was delayed. I tried to get a refund and have the order cancelled but was told that couldn't happen because it was out for delivery. They told me that they could reroute it by contacting the carrier but could not route it back to the company and give me a refund. This was really problematic and was not pleased with the service. I won't be ordering from your company again since I don't trust my gift will arrive as advertised.

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 15, 2023
New York
1 review
0 helpful votes
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Would have been a higher rating but, showed a 15% Off discount available then it disappeared?

Because of this note GiftTree made good on the discount. I'm impressed and the gesture is greatly appreciated.

Thankls,

Date of experience: May 15, 2023

Would have been a higher rating but, showed a 15%...
May 8, 2023
Previous review

Would have been a higher rating but, showed a 15% Off discount available then it disappeared?

Date of experience: May 8, 2023
New Jersey
1 review
0 helpful votes
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Everything arrived on time
May 15, 2023

Everything arrived on time. The Rosé was delicious. Only negative was the decorative tin everything came in was dented assuming during the shipping. And most of the chocolates were melted some of which leaked onto the wine bottles. So a bit of cleanup required.

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 14, 2023
Colorado
1 review
0 helpful votes
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Thank you for a great experience of receiving product as expected. My mom was very impressed with the engraved words on the bottle and the taste of the wine!

Date of experience: May 14, 2023
Alabama
1 review
0 helpful votes
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I was very pleased the package arrived the time it was no complaints with anything thank you for being very efficient with my service and merchandise was in good condition when it arrived

Date of experience: May 14, 2023
GB
1 review
0 helpful votes
Follow Sara X.
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I was given a specific choice of delivery date and the final delivery date is several days later than I requested

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2023
New Jersey
1 review
0 helpful votes
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In my last purchase, my delivery tracking number is not working. Can you please send me an update on the status of my order? My issues are resolved. Thank you

Date of experience: May 12, 2023
North Carolina
2 reviews
0 helpful votes
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From choices to order to delivery, everything went smooth. Thank you!

Date of experience: May 10, 2023
New York
1 review
0 helpful votes
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Order came on time
May 9, 2023

Order came on time.
I am not the end user so I can't tell nothing about the product.

Date of experience: May 9, 2023
Georgia
1 review
0 helpful votes
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Everything is so pretty!
May 9, 2023

Everything is so pretty! Nice website I ordered them for Friday the 12th they arrived Thursday the 11th. Since I did not order them for myself, I do not know how they looked. I hope they looked wonderful.

Date of experience: May 8, 2023
Texas
1 review
0 helpful votes
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Amazing variety of gifts to order yet not overwhelming. Reading the customer reviews also greatly informed what I wanted to order. Order arrived EARLIER than my projected delivery date which was super amazing!

Date of experience: May 7, 2023
South Carolina
1 review
0 helpful votes
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Didnt know about this company until I saw the tv ad. So glad I found you, Looking forward to ordering many more gifts through your company. It arrived on the day I picked out. She LOVED it. Thanks for making me look good.

Date of experience: May 6, 2023
Florida
2 reviews
0 helpful votes
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Needs to arrive 5/2/23
May 4, 2023
Updated review

Needs to arrive 5/2/23. Did...
Disappointed in the Quantity for the Price...

Date of experience: May 4, 2023

Needs to arrive 5/2/23
April 29, 2023
Previous review

Needs to arrive 5/2/23

Date of experience: April 29, 2023
North Carolina
1 review
0 helpful votes
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Ordering was quick and easy
May 3, 2023

Ordering was quick and easy. The items were shipped timely and were exactly what was described/shown on the website.

Date of experience: May 3, 2023

From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.


gifttree.com
Vancouver, WA, United States