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GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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I sent three gifts for sisters whose mother transitioned. All three replied with laughter expressing how lovely the gift baskets were and so excited about not receiving another fruit basket. They received their respected gift on the date promised. Thank you GiftTree for a job well done.
Will use GiftTree again
I paid for overnight delivery and the gift did not get delivered until 48 hours after when when it was promised. I will never use this company again and will be sure to let my friends and social media followers now about my experience.
Gift was not what was pictured on the website. Not even close. Very disappointing and will not likely use Gift Tree serivices again.
Such a bad experience. I order gift 2 times, both arrived way after the date that I paid for. I paid for ice, however the chocolate was hot and melting. They are very unreliable and don't trust their words. They never call to say anything to you, they just deliver your gift anytime and they don't even care.
VERY GOOD service AND superb CUSTOMER FRIENDLY. It was a pleasure to place and receive the order I made from you.
Great service wonderful product will definitely we order
Thank you for this wonderful review, Nurit! We appreciate you shopping with us.
Easy! Seamless on line - Delivered Timely! Thank-You so much - This was my first time using will use again definitely!
Thank you, Chris! We're cheering over here at this lovely update. This is exactly what we work towards with every gift and it makes our day to see a job well done. Thanks for shopping with us. Until next time!
Always easy to do
Very happy with delivery as requested
Recipient loved the flowers
Thank you for the kind review, Mary! It's always a pleasure. Please don't hesitate to let us know if we can help with anything!
Thought would be able to pick delivery date of January 31 2022
Very satisfied as always! Thank you! Service is very good, very pleasant if you call and need to talk to somebody.
We placed an order with you from Vancouver, BC to a southern state with great success. Clients loved the package so we chose to use your service again!
Thank you!
The gift basket made quite an impression! Thank you for great service and a beautiful product!
I didn't personally see the basket as it was for a coworker's passing. It was delivered a day late which I have not had happen with previous orders. But, the recipient said it was a beautiful basket. I have always had great feedback on the numerous baskets I have sent. Hopefully the late delivery was a one time mishap.
The basket was mostly chocolate items but the ice packs were not enough to keep it from overheating. All the chocolate was degraded, with a white film and chalky texture.
Also, it was somewhat underwhelming compared to how it looks on the website. Very disappointing as I didn't have time to get a new delivery since it was for a scheduled event.
GiftTree was nice enough to provide a gift card for more than cost of the purchase and was very helpful.
Ordering was fine, but it would be nice to have a picture of what actually gets delivered, as I don't get to see it.
Pros: Delivery showed up exactly when scheduled.
Presentation was fantastic
Included items (produce) were very fresh in taste and appearance
Cons: Seemingly more paper/padding than produce/other items
Take away: Splurge on the more expensive packages if you want a more fuller experience to be delivered. Both metaphorically and literally.
Hi Morribb,
Thank you so much for the kind words and feedback! We do tend to need a little more packaging when produce is involved to ensure the contents arrive in tip-top shape and without any bruising while going through the shipping channels. We value your continued business and look forward to many more wonderful gifting occasions with you! Please don't hesitate to reach out if there is anything we can do.
Best Regards,
Sara M.
Presentation was awesome, and the contents were incredible. There was one problem, the ice packs were left out, so the chocolate treats melted. Called customer service, and immediately there was a response, three days later a replacement basket arrived perfectly, no charge.
My dad recived his package on his birthday just as I hoped, when I ordered it. And he loveed it, he sead the cookies were really good.
I am very pleased. Thankyou
Thanks for making our day with these comments! This is exactly what we look forward to with every gift that leaves our office. We appreciate you taking the time to write!
I will never be ordering from this website again, I was very disappointed with my order I payed hard earned money for, my order was missing 2-3 Item, and look nothing like the website or description, I want a refund.
Javier,
Thank you for reaching out! We never intended for substitutions to be a surprise and I am sorry that the gift did not hit the mark.
As mentioned in the gift description: Food Items Subject to Availability.
Sometimes we must substitute an item of equal or greater value to ensure that your gift arrives on time.
That being said, we do stand by our 100% satisfaction guarantee and I've sent an email your way to resolve this!
Best Regards,
Sara M.
Amazing as always. My dad was very happy and i delivered at the perfect time.
I had to call to ask if they received the gift. It ruins the surprise if you have to call to verify it was received. Do better please.
Hi Lisa,
Thank you so much for your order! We are truly sorry to hear that the card message you intended to arrive with this gift did not come enclosed. Please know that is never our intention, and we would like to make this up to you. If you'd like we are happy to have a card re-written and mailed for you. I did notice that the gift card did not include the name of who sent the gift. Please let me know if you wish to include that in this letter! I've sent an email your way regarding this. Please respond if there is anything I can do to assist!
Best Regards,
Sara M.
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Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Betty! We are so sorry for the loss of their mother and thankful that the gifts could bring comfort during this time. Please let us know if there is ever anything else we can do!