GiftCardMallReviews 310

I purchased a $500 gift card from Nordstrom. I never received the gift card however they charged my account. I made at least three calls to no avail. Additionally, I sent several emails requesting to either cancel the gift card or send it through immediately, again... to no avail. Finally, I was able to reach someone who informed me that they will credit my account however, it can take up to 15 business days. He was perplexed as to why I had not received my card LOL. DO NOT WASTE YOUR MONEY!

I don't understand why this company hasn't been reported to the Better Business Bureau or a similar watchdog org.

My story isn't any different--made an order that the site tried to flag in no less than three fields as "expired" and "invalid" upon entering the billing info (which really should have been my first clue that something was up), but it ultimately went through. Got a confirmation email and number... a few hours later, I get an email saying the order has been cancelled and offering no explanation, and obviously, no gift card. My credit card is showing that the refund was at least automatic with the cancellation, but in the meantime, thanks for messing up my mom's Mother's Day present, jerks!

If you can't properly operate a basic ecommerce site, it's time to close up shop.

Ordered an e-gift card for my sister who is overseas on a Tuesday... her birthday was on Wednesday... notification came Thursday that they couldn't process my order. This was the note in the email..."Unfortunately the order was not approved by our security screening process, and as a result, the gift card will not be shipped." I called to inquire... I thought there may have been an issue with my card. The lady on the phone was super rude and told me that my order was cancelled because the IP addresses didn't match my Billing Address... I order everything from work and have NEVER EVER had any issue with any other vendor. I told her that this was ridiculous and has now made my gift late and then she proceeds to yell at me telling me that they were just trying to protect me. Appreciate the effort but I can't order everything from my home computer, that's just not realistic. So instead of calling me to confirm, they cancel the whole order. DO NOT USE THIS SITE! The rules are ridiculous as well as the so called customer service!

Mark my words... you will regret it! One order goes through fine and the next is cancelled for no reason. When you call them, they can't provide you a reason. I even received one, printed it out and took it to the store only to find out it had been cancelled. They try to say it is security reasons or something is wrong with your credit card, but it is THEIR system. It only brings frustration. Stay away and choose alternatives.

Ordered a electronic gift card and scheduled it to be emailed on Valentines day. Email never arrived and I received the following email on 2/15 (I have high 700 credit rating so no clue how they determined the following):

The order placed through Giftcardmall.com, has been cancelled. Unfortunately the order was not approved by our security screening process, and as a result, the gift card will not be shipped. No funds were collected from your credit or debit card for this order.

Don't use this service as you will be embarrassed for lack of gift arriving for occasion.

I placed an order for 6 picture gift cards on Nov 26, '16. I received a confirmation # and shipping date was scheduled for Nov 30, '16. This company withdrew $629.75 from my checking account on Dec 1, '16. These gift cards were for my grandchildren's Christmas gifts. On Dec 13, '16, after my calling to check on my order - I found out that my order could not be located and it was ultimately cancelled. I have been working since Dec 13, '16 to get my refund. Now, it seems it has been lost. There is supposedly an investigation going on in the accounting department. I was even told last week that my money was refunded on Dec 13, '16 - which it WAS NOT! Today, they tell me that the investigation is ongoing in the accounting department. I will continue to call 3x weekly until I have satisfaction. I am 70 yrs old and do not have funds to throw out the window. My grandchildren will miss out on a gift from their Nana in 2016. If you need a good phone # to call: *******928. I will NEVER use this web site again! I hope it's not too late for you!

I have never dealt with a company that accepts the order and then denies it! When you call customer service to find out why, you are required to confirm many items then are told that the order was denied by their security process. They cannot offer an explanation as to why it was cancelled.

SHimalayan salt, when left in its natural state, is rich in nutrients and minerals. Since many of these elements found within each grain of salt naturally occur within us and in the environment, they are easily absorbed and utilized on a cellular level. Pink Himalayan Salt re-mineralizes the body with minerals and trace elements essential to our health and well being.

This smells like a SCAM!

Submitted a large order on Dec 1. Charge hit my card on Dec 2. Estimated ship date was Dec 5. It is now Dec 15 and I have no cards. After numerous calls and emails all week, on hold at least 30 minutes each time, and not one call back as promised, I am told today that there was a glitch and my cards were not able to be printed (when I was told all week that they were printed and awaiting shipping), and my order was canceled and credit card was credited. Except my credit card has not been credited! Do not order from Gift Card Mall -

Useless customer service. The cards ordered were not processed and in fact one design was denied. I have an email saying it would be sent Dec 6th and today is Dec 13th. After 35 minutes of hold time, I found out the cards were not even made yet... I was not notified of any delay or the denial on one of the cards. The "customer service" rep said they were too busy to notify me... Wait, too busy? How is that even close to an excuse... I requested a cancellation and a refund, which, wait for it... will take up to 15 days... DO NOT ORDER FROM HERE!

Warning! Do not buy your gift cards from this website! I put together a large order for my company employees which took a lot of time, only to have the order denied on the website. Then my credit card approved the order and it was charged to my card; however, I never got an order # or confirmation from GiftCardMall. This was a mess, not to mention that each time I called customer service to try and get this fixed, it took at least 30-40 minutes for them to answer!