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GettransferReviews 719

2.9

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Gettransfer Reviews Summary

Gettransfer has a rating of 2.9 stars from 719 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.

service
616
value
385
shipping
183
returns
129
quality
440
This company responds to reviews on average within 2 days

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Germany
1 review
0 helpful votes
Follow Mini C.
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I like it
July 6, 2021

GetTransfer provides an excellent service with competitive prices. Their vehicles are kept in top shape, and the drivers are always pleasant and friendly.

Date of experience: July 5, 2021
GetTransfer m. Gettransfer Rep
over a year old

Good afternoon, we appreciate every your feedback, thank you!

Italy
1 review
0 helpful votes
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I'd like this app
July 5, 2021

I always use Gettransfer. My only comment is regarding the amount of popped-up offers. I would prefer to receive fewer offers so I can easily choose what best suits me.

Date of experience: July 3, 2021
Poland
1 review
0 helpful votes
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It is ok for me
July 5, 2021

Here in Athens, drivers could be a bit talkative at times. But I know that they like socializing and communicating with others during the trip to increase their ratings. It is ok for me.

Date of experience: July 3, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Georg, thanks, we'll be waiting for you again.

Italy
36 reviews
3 helpful votes
Follow Eugenio F.
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Se si utilizza un servizio come gettransfer è tipicamente per 2 ragioni: essere sicuri di trovare qualcuno che ci porti da una destinazione all'altra quando siamo in viaggio (ad es. Dall'aeroporto all'hotel) e dunque risparmiare dato che si prenota in anticipo. Bene, in realtà entrambe le cose possono essere disattese. Questo è quanto mi è accaduto in viaggio a Budapest: dato che l'aeroporto è molto lontano dalla città e non vi è la metro all'aeroporto, penso bene di prenotare un transfer fino all'hotel con questo sito. Non l'avessi mai fatto! Non appena messo piede a Budapest inizia la disavventura, con il driver che dapprima non si riesce a trovare in aeroporto, ma che alla fine riesco a trovare in quanto noto il mio cognome scritto su un cartello (una scritta piccola e con il mio cognome pure scritto male). Questi non è nemmeno il driver che avevo scelto, ma si presenta come un suo "socio", lasciandomi non poco perplesso poichè non ero assolutamente venuto a conoscenza di tale sostituzione. In ogni caso, dopo essermi fatto portare da tale sostituto all'hotel, lo stesso mi chiede di pagare l'INTERA QUOTA DEL TRANSFER, sia quella della prima corsa, sia quella della seconda corsa, che mi avrebbe dovuto riportare dall'hotel all'aeroporto. A quel punto nasce un'animata discussione, col signore che mi tratta come vengono trattati troppo spesso gli italiani all'estero: come degli imbroglioni. Io insisto per pagare solo il prezzo della prima corsa (d'altronde avevo già pagato, come richiesto da gettransfer, un acconto sull'intero transfer a/r e tra l'altro non mi fido di lasciare tutti quei soldi a una persona che non conosco e che non è il driver che ho selezionato). Alla fine riesco fortunosamente ad averla vinta, dunque pago in contanti solo la prima corsa, e subito dopo scrivo su whatsapp al driver che avevo selezionato facendogli notare l'accaduto e informandolo del fatto che già avevo pagato la prima corsa al suo collega (sempre sperando che questi si comporti da persona onesta e non dica invece al driver ufficiale che al contrario io non ho pagato nulla! Anche perchè assolutamente non mi è stata rilasciata alcuna ricevuta di tale pagamento!). Questi legge e non risponde. Gli invio un altro messaggio inerente il transfer per il ritorno e nemmeno mi risponde. Siccome dopo diversi giorni non ho ricevuto alcun aggiornamento in merito al mio transfer di ritorno, arrivo alla conclusione che almeno questo driver non è molto serio, probabilmente non mi crede nemmeno e ritiene che io non abbia pagato alcunchè per la prima corsa, pertanto decido di chiedere direttamente all'hotel di provvedere al mio transfer e dunque di chiamare un taxi. Che mi fa pagare di più di quanto avrei pagato sulla carta con il transfer di gettransfer, ma che in ogni caso FA IL SUO DOVERE E MI PORTA A DESTINAZIONE SENZA PROBLEMA ALCUNO. Una volta tornato a Roma e tolta la modalità aereo dal telefono, mi arriva una mail "infuocata" dal driver, in cui se la prende con me con parole forti, scrivendomi che per colpa mia lui (o il suo socio?) ha aspettato tantissimo davanti all'hotel per portarmi all'aeroporto senza trovarmi e dunque asserendo che gli avrei procurato un danno. Tutto ciò però è completamente falso: infatti il parcheggio dell'hotel è piccolissimo e sempre strapieno, dunque è impossibile stazionare lì per molto tempo; in ogni caso, dato che conosceva il mio nome e cognome, avrebbe potuto anche recarsi nella hall e chiedere di me: gli avrebbero risposto che già me ne ero andato e sarebbe finita così. Come se non bastasse, mi contatta anche una russa del servizio clienti di gettransfer (che sapeva parlare solo inglese e russo) e mi chiede, in inglese, dettagli sulla vicenda e la mia versione in merito. Io le elenco dettagliatamente tutto l'accaduto, ma questa poi mi risponde arrivando a chiedermi di provare quanto da me sostenuto inviandogli delle prove, consistenti perfino in screenshot delle conversazioni e delle chiamate con il driver! Ora, alcuni di questi screen glieli ho inviati, altri no, pure perchè ritengo che violino la mia privacy e non vedo il motivo per cui glieli dovrei presentare, dato che non sono sotto processo! In fin dei conti, ritengo che scegliere un servizio come gettransfer equivalga a fare un salto nel buio: non puoi sapere se ti affidi a conducenti corretti oppure no, e se ti va male rischi di rimetterci tempo, soldi, avere numerosi disagi (perdere voli, appuntamenti importanti, check in negli hotel...) e anche molte arrabbiature.

Date of experience: July 1, 2021
GetTransfer m. Gettransfer Rep
over a year old

Pomeriggio. Siamo profondamente dispiaciuti che vi troviate in questa situazione. Cerchiamo sempre di fornire ai nostri clienti un servizio di prima classe, e casi come questo sono l'eccezione alla regola. Grazie per aver scritto.

Czechia
1 review
0 helpful votes
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Good
June 28, 2021

I never had any real issues, it seems reliable enough, and the cost is reasonable. One of my drivers came 10 minutes early, and I had to hurry up.

Date of experience: June 28, 2021
California
1 review
0 helpful votes
Follow Any T.
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I've been using gettransfer for 3 months and it's a great service - nothing bad to say. Customer service is always ready for any for any quick questions.

Date of experience: June 28, 2021
GetTransfer m. Gettransfer Rep
over a year old

Good afternoon, thank you, every review makes us better!

Belgium
1 review
0 helpful votes
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I'm glad
June 27, 2021

I loved my experience with Gettransfer! The drivers were always nice and professional. Excellent service, great deals!

Date of experience: June 27, 2021
GetTransfer m. Gettransfer Rep
over a year old

Thank you very much, we appreciate and love it!

Spain
1 review
0 helpful votes
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Good service
June 26, 2021

Truly commendable service from the driver who was very professional and ensured my mother was safely dropped off to the destination.

Date of experience: June 26, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Pablo, thank you, every review makes us better!

GB
1 review
0 helpful votes
Follow Tora T.
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I requested a transfer from Larnaca to Limassol and back the following week. The booking was easy and fast. I got 5 options from different drivers. I checked the rating, picked my driver, and then was contacted by WhatsApp beforehand and he specified the exact time. Everything went great, I would recommend it.

Date of experience: June 25, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Tora,
Thanks, we'll be waiting for you again.

Ukraine
1 review
0 helpful votes
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Excellent experience with Gettransfer in Lancaster, Pennsylvania, and Chicago, Illinois. Courteous drivers who made sure I was comfortable. Fast and on time. Worth the cost for peace of mind.

Date of experience: June 23, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Bolo, thanks, we'll be waiting for you again.

Nebraska
1 review
0 helpful votes
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Great service!
June 21, 2021

I'm in Brighton and I googled taxi. Gettransfer appeared as a cheap option. They sent me some quotes. I picked the best offer, it was quick and comfortable. Great service!

Date of experience: June 21, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Tany, thank you! We’ll do our best for you!

Spain
1 review
0 helpful votes
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I wish I could give this Mr. Adam Gálik a 10-star review. He's super kind and gives you the best service and experience. He drives safe and you feel super comfortable in his car.
I really had a great experience.

Date of experience: June 19, 2021
GetTransfer m. Gettransfer Rep
over a year old

Good afternoon, thank you very much, we appreciate and love it!

RU
1 review
0 helpful votes
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I used Gettransfer's services for the first time last week. Mercedes E was exactly like the picture. A quick and easy ride. Very impressed with the service & price, and I would definitely use them again!

Date of experience: June 18, 2021
GetTransfer m. Gettransfer Rep
over a year old

Good afternoon,
Thanks, we'll be waiting for you again!

Michigan
1 review
0 helpful votes
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Great service
June 16, 2021

Gettransfer is about good prices and high quality. Comfort is up to the mark. Isn't it what we all need? I give 10/10

Date of experience: June 16, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Adam, thank you! We’ll do our best for you!

Texas
1 review
0 helpful votes
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Why all the negative reviews? Gettransfer is the best way of getting around here in Paris. Hey, negative reviewers! Before writing about Gettransfer first try old local yellow taxis on the way to the airport.

Date of experience: June 13, 2021
GB
1 review
0 helpful votes
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I like it so much!
June 14, 2021

Recently returned from Krakow with gettransfer. Used their services on at least four trips and can't fault the service or their prices - £ from Krakow Old Town to the airport (25 minutes travel time). Will definitely book with them again and I keep their app on my phone.

Date of experience: June 13, 2021
GetTransfer m. Gettransfer Rep
over a year old

Thanks, we'll be waiting for you again!

Italy
2 reviews
1 helpful vote
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I like it
June 10, 2021

24/05
First of all, this app is an aggregator and you choose the driver (ratings and photos are displayed). After booking you see the contacts and I strongly recommend to contact the driver and agree on the exact time. Perhaps the driver confirms less time to arrive than expected (good point if you're afraid to be late))

Date of experience: June 10, 2021
GetTransfer m. Gettransfer Rep
over a year old

Good afternoon, thank you, every review makes us better!

Poland
1 review
0 helpful votes
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Excellent
June 10, 2021

Our children booked the car and we were absolutely thrilled with care and comfort when the driver met and drove us to our hotel. The kids were in touch with support, but we didn't have to worry as our Mercedes was on time. Excellent

Date of experience: June 8, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Paola, thank you! We’ll do our best for you!

Belgium
1 review
0 helpful votes
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Very convenient
June 7, 2021

I booked a transfer from Bergamo airport to the center - a quick app, the car arrived clean with WiFi, very convenient.

Date of experience: June 5, 2021
GetTransfer m. Gettransfer Rep
over a year old

Dear Oliver, thanks, we'll be waiting for you again!

GB
1 review
0 helpful votes
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Good
May 25, 2021

We ordered 2 transfers in Greece (the car arrived 30 minutes before the specified time) and the driver was friendly. We could not book his car on the way back unfortunately. But we promised to come back again)))

Date of experience: May 25, 2021
GetTransfer m. Gettransfer Rep
over a year old

Good afternoon, thank you very much, we appreciate and love it!

From the business

GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.