Gets.com

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New York
1 review
2 helpful votes
Follow Kim G.
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Received my second order... very happy!
November 29, 2015

This is my second review on this company. The products are very good. I've bought sterling silver beads and semiprecious stones and so far, all good. Shipping could be a little faster, though I ordered for their Nov 11 sale, which was 30% and they said they were very busy.

Date of experience: November 29, 2015
Australia
1 review
10 helpful votes
Follow Kathy G.
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BEWARE, BEWARE, BEWARE
September 23, 2014

BEWARE, BEWARE, BEWARE. If I could enter a NEGITIVE star rating I would.
I ordered 1000 matching jewellery display boxes in 2 different styles for an up coming event.
Turn around time before they could send them was 15 days. On the 15th day I got a message asking me to confirm one of the boxes was what I wanted. I answered " Yes Please " and the next time I logged onto their site I had a message saying order for those boxes was cancelled and that I have been given a refund. Other type of boxes had been shipped.
They then had a holiday so could not respond to me questioning why they had cancelled the boxes when I said "YES". 7 days later I get response "Sorry we made mistake" I had to go and re order them. It cost me more than what I was refunded due to not being shipped in bulk with other boxes.
Had to wait another 15 days turn around before shipping... Why? They had the boxes in stock.
I then got sent a new invoice which THEY created with a money request for the boxes ( which I had already ordered). Asked why they created this order and the reply " Sorry me made mistake". They then deleted that order.
After 15 days of waiting for order to be prepared I get another money request for $2.70 because I was not charged enough shipping at checkout ( I thought they would have to honour that as a purchase contract). I did pay it ( by this time desperate to have boxes shipped in time for my event) and boxes have been sent. Not received them as yet but I did get a tracking N# showing they have been shipped.
I would NEVER use this site again or their sister site Beads Us. I do not trust how they can just create and delete orders as they please

Date of experience: September 22, 2014
GB
1 review
7 helpful votes
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Terrible service!
July 17, 2014

Terrible service!
I made an order of around $200 and everything what they send me was wrong, they admitted it was their mistake and don't know why i agreed (after to much presure) to accept one of the items if at least they could send me the second item right, they will not do it, they are asking me to send the second item to them but it is to expensive and i don't want to risk my money again.

Date of experience: July 17, 2014
California
2 reviews
7 helpful votes
Follow Dot B.
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I've had a few experiences with them and each time it gets worse. I try to spend only a small amount however just in case (below $50) My experience has been minor, a few missing pieces, quality of one or two items not the greatest, and recently the processing time. I had to wait longer than usual for my items.

I really wanted to like this company but I'm not about to spend a large amount of cash only to get taken. Take a note of all the fake good reviews down below, it's a bit worrisome. If you like the merchandise they carry I say take the photo of the product you want and shop it to other more reputable shops. They all have generally the same manufacturer and if not they can find it.

And for gets.cn / beads.us - work on your customer service, quality and processing times. Your wholesale prices are not competitive with other shops and you're going to keep loosing customers if you keep it up

Date of experience: June 16, 2014
Canada
1 review
4 helpful votes
Follow Tanya L.
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Never again!
June 7, 2014

Never again! Total waste of my time. I ordered something and paid for 4-5 business days delivery on may, 26. Received confirmation that the order went through, and cancelled it after recevving several mails with letting me know that it would be ready in a month time and a big part of it will be ready who knows when because something broke and they are busy because they will have Dragon festival soon. Interesting way of conducting business. Not for me.

Date of experience: June 6, 2014
Virginia
1 review
10 helpful votes
Follow Janey D.
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Terrible customer service
June 6, 2014

Terrible customer service. Made a large order beginning of May for 10,000 pieces of a party, and a 100 of another, and 200 of another, the smaller qty items I added on just because, it was the 10,000pcs of parts I needed. My payment was processed immediately upon ordering. After 3 1/2 weeks of "order processing" I submitted a help ticket to ask what the delay was. "Oops we don't make these 10,000 parts anymore. Will ship other stuff." I told them no, I did not want the other items if the main part wasn't available (not worth the s/h fees). They refused to cancel! Then they magically found 250pcs and offered those up, fine, I'll take them. Next thing I know they refund me a portion of my order, but it doesn't add up. I inquired and they said they canceled the 10,000 pieces and are shipping the other two. Once again I requested a cancellation. Eight days go by with no response, I contact them again, again they try to get me to agree to the order as is. I went ahead and called my credit card company to file a dispute. Then gets.cn immediately contacts me to "drop dispute and we ship". WORST experience I have ever had buying overseas. Will never use that crap website again. Oh and don't waste your time with their "live chat" - no one ever responds.

Date of experience: June 5, 2014
Michigan
1 review
8 helpful votes
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They have cost me more time and money then I wish to remember. I made several orders from this company and every order had problems. When I got really upset was when I saw a picture of my beads with my logo being sold on their website. I contacted them and said this was fraud and after several emails and more the picture was removed. The sad thing is they could have the most amazing business. What I found is they really do not do the one thing they brag about on the website. They do not triple check our packages before they are sent out. That is one of the biggest lies they tell.The problem is all the complaints you have read about are true. I will say if you are willing to spend the time emailing them even if that means 20 times I found I did get my issues resolved. I stopped buying from them because I was tired of worrying what was going to be wrong with my order this time and what customer would I loose because of the promise they made me so I told my customer my items would be here on a certain date. They are really bad on getting your product to you in a timely manner. There are other wonderful sights that have the same product and give great service. Buyer Beware!

Date of experience: April 15, 2014
Canada
1 review
6 helpful votes
Follow laifan c.
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I ordered US$2000 from them, They sent me a bunch of junks. I ordered amethyst necklace, it was looks nice in website, but what I received the colour is very poor and the edge is so sharp that it can cut the skin. I ordered assorted colours pendant, they sent me some very ugly colour that is not even the picture in the website. On the top of that there is some broken pieces as well. They denied all even I sent the pictures. I haven't received a penny yet. BUYERS BEWARE!

Date of experience: April 3, 2014
Michigan
1 review
14 helpful votes
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I never ordered anything from them, I'am afraid after the reviews, can someone please find me a wonderful credible place to order

Date of experience: March 12, 2014
NL
1 review
8 helpful votes
Follow Healing J.
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This company is not to be trusted, same goes for Beads.us (same company).
My story with them is very long... Try to make it short.
I ordered ringboxes which would be 20mm in height as stated on their website. This size is very important to me because I sell jewelry through my webshop and almost everything goes by mailbox post and it will only fit with max 28mm in height.
First order went wrong, the boxes were 30mm. They offered discount and I accepted and sold the boxes to someone who could use this size.
The second time I ordered boxes which were 27mm in height, as stated on their website. I specifically mentioned the importance of the size (absolutely not heigher than 28mm), and I directly submitted a ticket mentioning this again and asking for comfirmation of my notice.
They confirmed they took notice of it.
Long story short, they sent me boxes of 32mm in height. I sent them very clear photos with several boxes next to a ruler. First they admitted their mistake, all of a sudden they totally denied it and tried to make it my problem.
This only got worse when I threatened them with a creditcard refund and negative feedback all over the internet.
They wanted me to ship back the boxes, but they would refund the shipping costs (of $130,-) later! I simply had to trust them because they are 'a reputative company' as they say. Absolutely crazy!
Don't trust them, don't buy, they have no respect for their customers at all.

Date of experience: February 28, 2014
GB
1 review
5 helpful votes
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*** STAY AWAY!
November 13, 2013

*** STAY AWAY! STAY AWAY! AVOID AT ALL COSTS! ***
I have placed an order with them for organza bags on 14th October.
After that they started messaging me that they dont have the colors i ordered in stock, but the color chart is still there on their website!
If you dont have it in stock - then take it down!
They keep comming up with excuses and wouldnt refund my payment, last message from them was 5 days ago, and i have been ignored since then as i keep asking for my money back.
Its 13th of November now, 1 month since i paid!
I have no items and looks like i'm NOT going to get my money back ( $700 USD).
STAY AWAY FROM THIS SCAM SITE!

Date of experience: November 13, 2013
KR
2 reviews
2 helpful votes
Follow aly j.
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Wonderful beads findings with many shapes and sizes, I just ordered some spacer beads, wow, can't helping to make jewelry for show. LOL. Like them so much, and like your good service

Date of experience: October 30, 2013
New York
1 review
5 helpful votes
Follow Michael S.
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There are a lot of problems at gets.cn
September 25, 2013

There are a lot of problems at gets.cn. I placed an order for necklaces that were $12 each and afterward was told that they are really $48 each, that the price was "wrong". I told them that I didn't want to the order anymore and they attempted to give me a credit. I had to hound them to get a refund to my credit card. An unbelievable waste of time.

Date of experience: September 25, 2013
Florida
2 reviews
10 helpful votes
Follow Maria R.
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I'm just going to review natural stones because that is what I ordered from them, about $2000 worth. ASK FOR PICTURES. It was my first time ordering and the price was pretty good so I wanted to stock up. What I received was HARDLY what it lookd like in the pictures. I am in a dispute battle with them right now. They refuse to compensate for the substandard quality and just make excuses through and through. I don't tolerate misleading descriptions. I understand variation with natural gemstone beads, but if you see what I received from what was pictured, you would understand. Good luck!
PS. Also forgot to add (with everything else that's going on!) that they actually messed up on my order regarding the quantity. One item was substituted for another. When I tried to explain, it was talking to a wall. Nothing was really getting through and they couldn't understand what I was simply trying to explain. Yeah, so good luck if you order from them.

Date of experience: September 10, 2013
Arizona
6 reviews
6 helpful votes
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Growing up, I become skilled and totally hooked on making my own fashion accessories. Lately, I have been searching high and low for the most reliable source of beads, semi-precious stones, pearls and other jewelry-making supplies. The good thing is that I have found the site called as Milky Way Jewelry which is deemed as the best accessories portal by many people.
It is really popularly known as Gets.cn online and this web-based manufacturer-supplier holds the widest selection of beads and stone pieces that will surely make your hobby a lucrative one.
I was able to create my own set of jewelries or engage in customizing pieces to be sold to my very close friends, work colleagues or online clients looking for affordable alternatives. I am suggesting that you take a look at their offers today.

Date of experience: June 26, 2013
Japan
3 reviews
2 helpful votes
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Wonderful site for DIY lovers, I found you from ravelry website. Your webpages are with amazing collection, I have orders some items... Can't wait to finish my necklace project, uh...

Date of experience: May 27, 2013
KR
5 reviews
7 helpful votes
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Favorite jewelry online shop. Such a huge selection with different styles, the staffs are friendly, kind and helpful. I do the perfect necklace for my mother, the findings are fashion and adorable.One of my trustworthy supplier.

Date of experience: May 23, 2013
KR
5 reviews
16 helpful votes
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Fashion pieces beads they have, I browsed many stores when I chosen this shop, sweet beads with cheaper and cute design! I ordered some, helpful and wonderful custom service.

Date of experience: May 21, 2013
Japan
4 reviews
16 helpful votes
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I endorse this local jewelry store. I find cool beads, they have so professional knowledge teams who can give your all detailed about consultation. I buy jewelry from them with right choice, now many suppliers are not honest, gets is worthy of trustful and long-term partnership.

Date of experience: May 15, 2013
China
3 reviews
4 helpful votes
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Thanks for sharing this review website to me from the twitter, many people wouldn't do to be like this. I just received my glass seed beads for my knit working, this is my first order, according to my sample style, goods colors are beautiful, comparatively speaking, your site has cheaper goods and shipping price. Your site can find more jewelry findings for my knit work, I'm going to place another order when my products can get fast sale. Wish you will continue keeping satisfaction for all customers, I want to expand my business after visiting your company.

Date of experience: May 2, 2013