Gets.com

I have to say that I have ordered several times, but it was never as bad as the last time. It has happened before that the ordered goods arrived in poorer quality - but I counted on this as standard. The last time I ordered, among other things, individual button pearls in the highest AAAAA quality (3120 pieces!) and round pearls in TOP quality (best quality) 60 pieces. I warned the seller more than 5 times about my order that I really needed the highest quality and could not accept anything else. Of course, I also wrote this directly as a note in the order. I was assured that everything would be according to my requirements. I was surprised when I received the package, because instead of the highest quality, I received substandard - for me useless pearls. So if I can advise others, avoid this seller by far, because he will promise you anything just to get you to send money but will not be able to keep his promise. For me, this was my last order from Gets.com because they turned out to be scammers.

I HAVE DONE BUSINESS WITH GETS/BEADS.COM RECENTLY, AND IN THE PAST, AND AM SICK OF HOW SLOW THEY ARE TO SHIP! IF THAT'S NOT BAD ENOUGH THEY SEND EMAIL UPON EMAIL OF BASICALLY EVERYTHING YOU HAVE CHOSEN ON THEIR WEBSITE IS NOW OUT OF STOCK SO THEY OFFER JUNKY SUBSTITUTES! I WANT WHAT I ORDERED AND I'M SICK OF THE LACK OF PRODUCTS, JUST SHIP IT OR DON'T OFFER IT AS IF IT "IS IN STOCK"! THEY WILL NEVER REFUND A PENNY OF THE DIFFERENCE IN ITEMS IF YOU REFUSE THE SUBSTITUTES EITHER! THEY SAY THEY'LL APPLY THE MONIES ON THE NEXT ORDER, BUT THAT WILL NEVER HAPPEN, THEY JUST KEEP IT! STAY AWAY FROM THIS COMPANY, TRY TO FIND WHAT YOU WANT ON EBAY OR ANYWHERE ELSE.

I ordered over $2300 worth of product and never received it. They even sent me false tracking numbers. It became too late to dispute the charge with my credit card company.

I bought many different products from Gets and I am very happy with the outcome. Gets has a wide variety of products also can be customized. I received everything I purchased and the shipping and handling was right on time. The workers were very nice to me and always returned all my emails. I will always recommend Gets to all my family Friends and anyone that loves making jewelry. Gets is a great place to buy all your jewelry supply needs.

I've been ordering from this company for 5+ years, likely more than 30 orders placed throughout the years and probably $20k+ spent, so needless to say I've had quite a bit of experience with them. In the early years, they were great. Tons of selection, quality was expected - not the highest, but fine for fashion jewelry with a 5% +/- error rate where components were misshapened/unusable (also understandable and acceptable). They even accommodate custom requests if an item is only offered in silver online, you can request gold finish for a little extra $

Yes, shipping takes long, but I'm assuming things are made to order and not ready to ship. They also ship orders in separate boxes/times sometimes instead of 1 big box per 1 order. A heads up for those who use DHL/FedEx/UPS, as EACH box has processing fees (not talking about duties/taxes, that's in addition which I know I need to pay) by the shipper, so you may get dinged by the shipping company with processing fees for however many boxes Gets.com chooses to ship your order with instead of 1 processing fee for 1 box.

As for quantity received - honestly I've never counted... so I can't comment on that. Bad me. After reading these reviews I should. I didn't want to spend a week counting ******* per style and multiple styles of an item.

I've ordered and re-ordered items as I was very happy with the quality. However over the years, the items would change in quality - same photos and descriptions, but the metal would be thinner and flimsier. Then I started receiving incorrect items, only to be begged to keep the wrong items for a discount. This started happening more often and costing me money to buy huge quantities of items I technically never ordered (not to mention storing all these items until I can resell them).

Because of this, ALWAYS ask for them to send photos with calipers to show size before shipping. They are hesitant to refund for mistakes made on their end. I have received a full credit to my card once, but other times it's been store credit.

Then prices/minimum quantities/sizing started changing AFTER my order had already been placed. Either more expensive, by more that 500% of the original price, or way lower quantity for the same price. They would message me about the change, but when I click the link of the item, the description is ALWAYS exactly as when I had placed the order - no changes to show this new "updated" price.

I really want to love this company (and have for years!) but keeping unwanted merchandise and dealing with incorrect items, price changes - its just not worth the headache. There has been a problem with almost every order I've placed this year (very few issues 5 years ago!). I'd rather pay more for components that are as described with up front pricing that is honoured at the time of purchase. Will sadly not be using this supplier anymore.

I have never knowingly purchased from gets.com. However, I have bought a pair of earrings from China through eBay. Perhaps they gained my PayPal email address that way. Paypal really need to stop sellers from accessing email addresses in this way!
Today I received a dodgy email promotion that I have shared with Action Fraud in London. Itis either spam or phishing. I have, of course, blocked gets.com.
I note that their Chinese address is based not far from Buckingham Palace. I wonder whether Her Majesty sources her jewellery from?
Dodgy company.

Placed multiple large orders in the past with issues every time - wrong products, missing items, refusing to compensate. After a long hiatus (sourced from a different company), saw they had a 20% discount promotion and placed an order. Had issues with payment so waited a few days before trying again. Received a message from day after saying they have removed the discount from the entire order as the promo had finished, and that they will cancel the order if I don't make payment at the full price. What a way to honor their advertising and deals! Nowhere did it say in their terms that full payment had to be made same day or discount will be suddenly removed from the bill! Never AGAIN, VERY DISHONEST.

I had purchased a few times before from gets.cn and had a decent experience, so I decided to place a substantially larger order. Big mistake. Half of the pearl necklaces and bracelets I ordered were substantially smaller than described. For example, I ordered a bracelet described as 7.5" bracelet and instead I received a 6.5". The standard size for a woman's bracelet is 7.5", so one inch less makes a big difference also in the number of people who would be able to wear it. My target market was not kids, it was adults.

I had the same issue with the necklaces I ordered. A necklace would be described as 17" and I would receive a 15.5" or 16". Talk about deceptive descriptions!

Another thing gets.com will do is to fail to communicate with you and ask whether you agree to a change in material and they will just haphazardly substitute something else and expect you to accept it. I had a bracelet I specifically ordered because I wanted that specific material component. I was unplesantly surprised to find they had subtituted one of the components which dramatically changed the look of the bracelet and not in a good way. I asked them why they didn't contact me about the substitution and the non-customer service told me they thought it looked "nice" so they went ahead and competed the quantity for that bracelet.

In this order, I had also purchased a number of beads and gets.com shorted me on the quantity of beads I should have received.

I also ordered beads that looked nothing like what was pictured. If I had known the color of the beads would be as ugly as what I received, I wouldn't have ordered them.

I had many, many issues with this order and uploaded numerous photos; some of the items that were shorter than described had a ruler next to them so the gets.com people could see what I received was not what was described. I probably spent about two months going back and forth with the non customer service, but nothing was resolved. The noncustomer person would ask the same question over and over again and give me different answers to the issues I was attempting to resolve. She would promise a credit, and then walk it back, even when I copied her as to what she had previously messaged and then off course, she would deny offering a credit. She "escalated" the matter to another higher ranking person in customer service, but nothing was resolved. Then it was escalated to a manager. Still no resolution. It seemed like they were purposely dragging the matter out so I would run out of time to dispute it with my credit card company.

I had tried to come to an agreement that would be amicable to both gets.com and me, because I mistakenly believed I needed to show the credit card company that I was making an effort to resolve the matter. What I found was that for overseas transactions, the merchant's conditions apply. You do not get as much leeway as you do with U.S. sellers, so if it says you get 5 days to return the item, you had better return the item within that period and get a return merchandise authorization number also, because if you don't you could be paying for return shipping and be out the merchandise also.

In short, realize that if you're dealing with gets.com, you likely won't get what you ordered, you will probably be shorted on the quantity you order and if there's an issue with your order, they won't work with you to resolve it.