GetPhotoBlanketReviews 142

Okay so, I ordered a picture of my dog who passed away this year (he was 18) on a blanket. It was all well and dandy, I got it and then i opened it. I have a goat, a bunny, two cats, and a dog. Tha blanket was supposed to be a christmas gift for my stepdad. I ordered it in green because white just doesnt work in my house with all the animals we have. I've been talking to support about getting a new blanket shipped to me, they said in their last email "sorry about the inconvenience, just know our blankets only have pictures printed on one side we would like to offer you a 5% refund." EXCUSE ME? I spent $80 on this blanket and THEY messed up the color of my blanket. I just want what I ordered. This is ridiculous.

They literally made the dog on the blanket, names OREO, YELLOW instead of black and white like...? Then the person on the email told me I'm not allowed to get a refund for this dog that recently passed away because it was my fault for submitting a photo with chromatic issues. The photo that I used clearly shows she is black and white. If your artists have that little of a brain you should fire them. THIS PLACE IS A SCAM DONT ORDER FROM THEM.

I was really excited to receive this order and was planning on giving these two blankets as Christmas gifts. When I received it, I quickly opened the package. I was incredibly disappointed to see that the blankets were not as detailed as the photos I sent and it looked like the images on the blankets were blurred which was not how it appeared on the website when browsing through the products. One of the blankets has a photo of one of my dogs and his eyes look messed up and not like the photo I sent at all. The other blanket is for my sister who recently lost her dog. I am embarrassed to give these blankets as gifts. This is not how I imagined the blankets to turn out. In fact, I am looking at some place else to order these blankets again because I was unhappy with the results from this company. The website is misleading. A tennis ball was supposed to be on one of the blankets as well when I customized it and was missing when it arrived. My dog doesn't look like the picture I sent at all. His eyes are messed up. On both blankets, the eyes are super squiggly. I was incredibly disappointed at the customer service and the fact that they "did not find any quality problems and cannot provide refunds" when on their website, it states they accept returns, cancellations, etc. I wish I did more research before ordering from this company because after ordering, a lot of the feedback from other customers included negative comments, poor customer service, a scam, etc. DO NOT ORDER FROM HERE! That was my first and last mistake.

I have been waiting 4 weeks for my order for fathers day so the kids can give their Dad a photo blanket and photo pillow of our beloved dog who passed. I thought that this was an Australian company given the name expecting quality and fast delivery as I paid the extra, it turns out the product is made in China and has been sitting in Sydney only 2 hours away for over a week. I am nervous to receive the items if I do at all due to these legit reviews unlike the site. Shouldnt there be some law against this? 0 star if I could - I HOPE THIS HELPS SOMEONE

I ordered a pillow with expedited processing for my sister who was ill and has since died. My order had not even left China when she died, and I attempted to cancel the order in my grief only to be told I could not cancel and at most they could refund me $7 for my loss. That was over two weeks ago, the package has still not arrived and they will still not refund it. Really awful customer experience.

I ordered a pet photo blanket for my niece whose dog passed away. Ordered it on June 25th and she received it in the mail on July 26th. I chose expedited shipment method for 5-9 business days. In the confirmation email after purchasing, it did say it would take 10 to 20 business days to produce the item. So they are not scamming you. It just takes time 10 to 20 days to make the item. Then it takes in my case 5 to 9 business days to ship AFTER the 20 business days to make it. I've read reviews after I purchased and got scared from all these people saying they're a scam. All the reviews scared the crap out of me, but Thankfully I got my item. You're going to get your item. You just need to read the emails they send and it's right there. They never promised me I'd get it in 5 days. Even if you get expedited or over night shipment, it literally says it takes 10 to 20 days for production so you need to count those days in addition to the shipment days according to the shipment method you chose.