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Getlumina

4.0

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Getlumina Reviews Summary

Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.

This summary is generated by AI, based on text from customer reviews

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Florida
1 review
0 helpful votes
Follow Clayton V.
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I backed this product from the start and was finally able to get one. Top-notch and cost-effective. Also integrates nicely and a great add-on to my Macbook.

Date of experience: January 17, 2022
Delaware
1 review
0 helpful votes
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Great buying experience.
January 18, 2022

Great buying experience. Technical support team was available to answer my questions and assist me with order placement. Very excited to receive my camera and use it for the first time.

Date of experience: January 17, 2022
New York
1 review
0 helpful votes
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Impressed with the tech support's professionalism and knowledge. However, I wish the website provided a little more information on how to optimize the settings to best use all the features.

Date of experience: January 14, 2022
Arizona
1 review
0 helpful votes
Follow Mamie J.
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Purchased the 4k camera from Lumina for my Macbook and I am already in love with it. Can't wait to use it for the first time. I am leaving a five star review because everything has been excellent so far and I am very happy, however, if there are any serious issues with the product I'll definitely update my review. Thank you!

Date of experience: January 14, 2022
Washington
1 review
0 helpful votes
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This is my first camera and this company made it extra special by offering exceptional support throughout the process, from ordering to delivery and setting up for optimum performance.

Date of experience: January 14, 2022
Colorado
1 review
0 helpful votes
Follow Rachael E.
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Great pre and post-sales support. Very quick, helpful answers. Product is also of excellent quality and looks great as well but the software needs improvements. Hopefully, the upcoming update will fix the software issues as promised.

Date of experience: January 14, 2022
Wisconsin
1 review
0 helpful votes
Follow Yvette J.
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My second unit arrived today. The first one is installed in my store and works wonderfully - good resolution, easy to use... I am fascinated with Lumina. Thank you.

Date of experience: January 13, 2022
New York
1 review
0 helpful votes
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My first purchase from Lumina. Excellent product with a totally reachable tech support. They helped me with setting up my camera on a live call. Outstanding experience!

Date of experience: January 13, 2022
New York
1 review
0 helpful votes
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I had questions before the purchase, they answered my questions within a few hours. I'm very happy with the camera and intelligent options that came bundled with it.

Date of experience: January 13, 2022
California
2 reviews
0 helpful votes
Follow Deloris M.
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I am grateful for the excellent quality of service and the prompt response of your team both in service and in the sales area. It was extremely easy to get your product and use it. Thank you!

Date of experience: January 12, 2022
Ohio
1 review
0 helpful votes
Follow Guadalupe S.
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Very nice website with great product demonstration and very easy to place an order. Product is also of good quality and the customer support is phenomenal.

Date of experience: January 12, 2022
Georgia
2 reviews
0 helpful votes
Follow Jason A.
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I found a good deal for a 4k camera with amazing AI features. I am looking forward to installing it on my Macbook at work. This is the second time that I have purchased this product. Overall quality is good but the software definitely needs improvement.

Date of experience: January 11, 2022
Texas
1 review
0 helpful votes
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Easy to install and very good video quality. I love the background blur feature. Also, the tech support is knowledgeable and available to help when required.

Date of experience: January 11, 2022
Texas
1 review
0 helpful votes
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My experience with the customer service at Lumina has been great. I hope I can say the same about the cameras. When I receive them and use them, I will give my opinion. Thanks.

Date of experience: January 11, 2022
Minnesota
1 review
0 helpful votes
Follow Rosie A.
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Delivery made without any issue and package was in accordance with my expectations. Product integrates nicely with my Macbook and works just as described on their website. Bravo to the Lumina team!

Date of experience: January 10, 2022
Texas
2 reviews
0 helpful votes
Follow Melba R.
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I bought a camera with the discount offer, which was cheaper than most other similar products and received it pretty quick. Setting it up was easy without having to contact the tech support. Great first experience with Lumina.

Date of experience: January 10, 2022
New York
1 review
0 helpful votes
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I placed an order last month but had to make a change to my shipping address. Customer service promptly responded to my email and rectified the issue. I was waiting to receive my camera before I could post a review as requested. All I have to say is I totally love the service and product quality.

Date of experience: January 10, 2022
Germany
1 review
0 helpful votes
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I was disappointed with the camera performance when I used it for the first time. I contacted tech support and they patiently helped me out with the settings. Everything works perfectly now. Very pleased!

Date of experience: January 7, 2022
New Jersey
2 reviews
0 helpful votes
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Web camera ordered but I made a mistake in the process. I was promptly helped out after contacting the customer support and my issue was rectified. Very good service.

Date of experience: January 7, 2022
Florida
1 review
0 helpful votes
Follow Addie L.
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Today, Mr. Mike did a great job at solving a critical issue with my camera. Amazing technical support and after sale service. Thank you very much for that.

Date of experience: January 7, 2022