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Getlumina

4.0

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Getlumina Reviews Summary

Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
0 helpful votes
Follow Toni T.
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I was anxiously waiting for my camera and finally got it last week. I found it futuristic and yet cost-effective. With a little help from the tech support I am totally at ease with using my camera at home and at work.

Date of experience: January 24, 2022
California
1 review
0 helpful votes
Follow Violet V.
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Delivery was just as promised by the customer support and the camera came in perfect condition. We haven't had the opportunity to test it yet, but the customer support was excellent and the camera and the accessories look fantastic.

Date of experience: January 24, 2022
Kentucky
1 review
0 helpful votes
Follow Jodi T.
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I have wanted a Lumina camera since the start of the campaign. After a long wait, I finally got my delivery and have been using it for two days now without any issues.

Date of experience: January 21, 2022
New York
1 review
0 helpful votes
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Amazing team.:+1:
January 22, 2022

Whenever I encounter a problem with the camera software, I reach out to the customer service and they take care of it right away. They have literally walked me through step by step to get my camera running smoothly. Amazing team.:+1:

Date of experience: January 21, 2022
GB
1 review
0 helpful votes
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We have 2 Lumina cameras installed on our campus and both are working perfectly. Their post-sale assistance is also quite impressive.

Date of experience: January 21, 2022
Egypt
1 review
0 helpful votes
Follow Jamal A.
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After sale service is good. Camera is 4k with a large sensor and a robust aluminum body. Design is also awesome. I couldn't use all the AI features yet but I have booked an online session with the technical support for further guidance. Will be updating my review soon.

Date of experience: January 21, 2022
Utah
1 review
0 helpful votes
Follow Cecilia E.
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When I had problems with my product, the online support was very helpful. They understood my requirements and helped me choose the perfect settings accordingly.

Date of experience: January 21, 2022
Oregon
1 review
0 helpful votes
Follow Molly G.
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Good quality camera equipment. Software beta with some issues but if you require assistance the technical support is excellent. Quite happy with the video quality.

Date of experience: January 21, 2022
India
1 review
0 helpful votes
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Technical support reps were fantastic. They assisted me in fine tuning the right settings that fulfilled my specific filming requirements. As a result, my overall experience with Lumina exceeded expectations and now I am a very satisfied customer!

Date of experience: January 20, 2022
GB
1 review
0 helpful votes
Follow Gunner P.
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Fantastic camera, looks beautiful and has amazing features. Delivery was a bit delayed but customer service kept me informed. Very pleased with my purchase but also looking forward to the next software update.

Date of experience: January 20, 2022
Utah
1 review
0 helpful votes
Follow Jaxson C.
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I purchased an additional camera for my Mackbook. It was ready after online registration and has been working flawlessly. Great customer service as well.

Date of experience: January 20, 2022
District of Columbia
1 review
0 helpful votes
Follow Elias K.
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Contacted the tech support for more information on some aspects and found them to be very professional and knowledgeable. My camera arrived swiftly and is up and running now.

Date of experience: January 20, 2022
Connecticut
1 review
0 helpful votes
Follow Sylvia J.
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Dealing with this company was a delightful experience. The transaction went smoothly and I got my camera just as promised. I plan to do business with them again in the future.

Date of experience: January 20, 2022
Texas
1 review
0 helpful votes
Follow Gladys K.
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Excellent pre/post sale customer support and quick response time. The 4k camera arrived in excellent packaging and works fine with my Macbook.

Date of experience: January 19, 2022
Pennsylvania
1 review
0 helpful votes
Follow Crystal S.
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Works perfectly now.
January 20, 2022

Good experience with Lumina. I was having issues with the settings but the entire staff was willing to help and got my camera up and running. Works perfectly now.

Date of experience: January 19, 2022
Indiana
1 review
0 helpful votes
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Premium quality hardware and amazing product features. Their website is also straightforward and has very useful information one needs before placing the order. Video quality is just as demonstrated on the website, if not better. Thanks.

Date of experience: January 19, 2022
Indonesia
1 review
0 helpful votes
Follow Mohammad O.
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I've been using a Lumina camera for a couple of weeks. Website has all the basic information so I was able to make realistic expectations and the product has lived up to the promise. Thank you.

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
Follow Elaine K.
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Excellent camera.
January 20, 2022

Excellent camera. The customer support team has also been fantastic to work with. The technician completed the setup quickly and optimized the settings that best suit my requirements. Everything works perfectly after that.

Date of experience: January 18, 2022
Texas
1 review
0 helpful votes
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A good product with great capability and an excellent potential. I love the video quality. Certain features like background blur are simply amazing. I will continue to support Lumina.

Date of experience: January 18, 2022
Idaho
1 review
0 helpful votes
Follow Gavin L.
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This company is amazing as far tech support and product build and features are concerned. Software needs improvements I am told but to be honest I am okay with it. Minor issues aren't a big deal and will be fixed through updates, I am sure. However, if I ever feel dissatisfied with the product or service I'll come back and change this review.

Date of experience: January 18, 2022