Genuine Replacement PartsReviews 10,768

I placed an online order and their system glitches during the checkout process. We caught this before the part even delivered to us! We tried to email them and explain the error! The emails we received in return were very rude, unprofessional, and undeserving! We advised the color sent to us was white but we had ordered blue. We received an email stating that we ordered the wrong number and it was our mistake, which by the way is very unlikely! Our reply was simply "Can it be rejected when it arrived here and sent back? Or what can I do. We didn't realize it gave the wrong number." In return we received "You would need to accept the part and open up a return. If it is refused you'll be charged fees and it would most like result in denial of refund as we process our returns from another center. In summary, there is a 25% restock fee, shipping costs are not refundable. All items must be in new, unopened and unused condition. Trying a part constitutes as a used part. Additionally, we have a no return policy on electrical/electronic items." We requested to send the part back at our cost and not pay a 25% restocking fee. The reply we received was "You were already informed in a previous email that the error is yours. Usually if you make an error, you try to be nice about it to work out the problem. Asking is better than demanding. Since you insist on demanding, then let's dispute. We will work with our accounting dept who also works with a collection company on this issue and they will forward all emails to the dispute company once we recieve it. There will be a 25% restock. There is NO mistake on our end. So even to get a refund partially you still need to return the part, and then get hit with a restock. Good luck to you!". We will NEVER use this company again and I wish I wouldve read the reviews prior to our purchase.