Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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ST L.
1 review
0 helpful votes
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Found the part I needed
October 20, 2018

Found the part I needed - ordered it - and it came quickly! Can't complain!

Date of experience: October 20, 2018
Eduardo A.
4 reviews
0 helpful votes
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Finally I found the part I was looking for at a better price than others.

Date of experience: October 19, 2018
Kirk R.
1 review
0 helpful votes
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I never received an email confirmation and the credit card is still showing as pending. There was supposed to be 3 day shipping which turned into over a week. When the part was received, it was not the part that I needed. I was unable to contact the company due to the hurricane. When I finally received an email response, I wrote back again and still have no instructions on submitting the return or shipping it.

Date of experience: October 19, 2018
kenneth p.
1 review
0 helpful votes
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Part came quickly and fit as it should
October 19, 2018

Part came quickly and fit as it should. Works like new

Date of experience: October 19, 2018
Chertil T.
1 review
0 helpful votes
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Ordered my part and received it within 48 hours of placing the order. My husband installed it and everything is working like I need it to! Just in time for the holidays.

Date of experience: October 19, 2018
GOPAL I.
1 review
0 helpful votes
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PICTURES HELPED TO IDENTIFY THE PART
October 19, 2018

PICTURES HELPED TO IDENTIFY THE PART

Date of experience: October 19, 2018
Jason B.
2 reviews
0 helpful votes
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Fast shipping
October 19, 2018

Fast shipping. Correct Product. A+++++++.

Date of experience: October 19, 2018
LINDA R.
1 review
0 helpful votes
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Part is Original Equipment as stated at half the price.

Date of experience: October 18, 2018
David B.
1 review
0 helpful votes
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M
October 18, 2018

M

Date of experience: October 18, 2018
Kelli L.
1 review
0 helpful votes
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Best Price and Fastest Delivery
October 18, 2018

Best Price and Fastest Delivery. Thank you

Date of experience: October 17, 2018
Barbara F.
1 review
0 helpful votes
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I have now received my entire order and can say that I am very pleased with the total process--ordering, delivery and absolutely suitable product. It is exactly as described and fits perfectly. Whenever requiring such items again, I shall order from this supplier.

Date of experience: October 17, 2018
Vicki B.
4 reviews
0 helpful votes
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Great at finding parts and saving money
October 17, 2018

Great at finding parts and saving money. Sometimes we have fixed appliances ourselves with your parts

Date of experience: October 16, 2018
New Jersey
1 review
1 helpful vote
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I purchased a pair of drawer rails to repair my broken ones for my refrigerator two weeks ago. The item description on their website says," both rails (left and right)...", when I got the package, I was happily cleaning out my stuff on those two shelves so that I can put the rails in. When I opened the package, I only got the right rail, no left rail. So I emailed them. They told me the description on their website is wrong (like it is my fault, not theirs), so I can either buy the left rail from them or return the whole thing to them. Unbelievable.

Date of experience: October 16, 2018
Drfixitme F.
1 review
0 helpful votes
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The price was good after ordering a second part the shipping price was reduced and it arrived the time they said it would, I'm a serviceman and will be ordering my parts from here from not on.

Date of experience: October 15, 2018
George A.
5 reviews
0 helpful votes
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Chatted with an agent,Diana she was wonderful!
October 15, 2018

Chatted with an agent,Diana she was wonderful!

Date of experience: October 15, 2018
Susie C.
1 review
0 helpful votes
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No comments
October 15, 2018

No comments

Date of experience: October 15, 2018
DAVID S.
3 reviews
0 helpful votes
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Prompt service and
October 14, 2018

Prompt service and

Date of experience: October 14, 2018
RUDOLF T.
1 review
0 helpful votes
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You did not answer my questions about how the bak element is protected during shipping. It is a very delicate part. If the manufacturer puts it loosely in a large box it will come to me damaged. I am taking a chance. I am assuming the manufacturer packs the baking element properly to protect it from damage during shipping. I am also assuming the parts are tested for restive continuity before shipping.
I was very happy to see the package arrive the next day. The baking element was packed with protective material to protect the support legs. Both legs arrived in tact. The resistance of the baking element measured 23.4 ohms. I installed the baking element into my oven. I set the oven for 400 degrees. I let it run for about 20 minutes to burn off the protective oil on the baking element. I then made a batch of oatmeal raisin cookies. I am very happy I ordered from Genuine Replacement Parts! The part arrived on time and without any damage.

Date of experience: October 13, 2018
Matt F.
1 review
0 helpful votes
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The double-check on model number was a helpful touch.

Date of experience: October 13, 2018
Margaret A.
6 reviews
0 helpful votes
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Fast and the right part
October 12, 2018

Fast and the right part

Date of experience: October 12, 2018