Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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Christopher I.
2 reviews
0 helpful votes
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I have been looking at other websites for these parts and each time they were incorrect. These are exactly the parts I need.

Date of experience: December 6, 2018
Mike B.
1 review
0 helpful votes
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The service and quality were great...
December 6, 2018

The service and quality were great...completely satisfied...

Date of experience: December 6, 2018
brett t.
1 review
0 helpful votes
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No
December 6, 2018

No

Date of experience: December 5, 2018
David B.
1 review
0 helpful votes
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Quick delivery as ordered
December 5, 2018

Quick delivery as ordered

Date of experience: December 5, 2018
Cath Y.
3 reviews
0 helpful votes
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Great...
December 5, 2018

Great...just being able to use brand model # to find exact part without relying on a picture. Thanks

Date of experience: December 5, 2018
Brian G.
7 reviews
0 helpful votes
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High shipping cost for delayed USPS delivery
December 5, 2018

High shipping cost for delayed USPS delivery.

Date of experience: December 5, 2018
Herrc X.
1 review
0 helpful votes
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Very easy to locate part, and the detailed model number match is comforting. Hopefully, it'll be the proper part!

Date of experience: December 5, 2018
Robert S.
1 review
0 helpful votes
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Fast delivery, replacement part fit perfectly
December 5, 2018

Fast delivery, replacement part fit perfectly. I would buy from them again.

Date of experience: December 4, 2018
joe k.
1 review
0 helpful votes
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Fast so far, and the right parts delivered thanks again

Date of experience: December 4, 2018
donnie f.
1 review
0 helpful votes
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Great parts and great video to help put parts on I love this company I will definitely spread the word you guys are awesome!

Date of experience: December 3, 2018
sharon h.
1 review
0 helpful votes
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I had problems with trying to contact company regarding shipping, I tried phone and email, but got no responses. The product was suppose to be a stainless steel trim kit for my new stove, it does not match the stove and appears to be aluminum.

Date of experience: December 3, 2018
Maria A.
5 reviews
0 helpful votes
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The basket fits, the plastic is all gray (light and dark), but is still nice looking (no blue)

Date of experience: December 3, 2018
S J.
1 review
0 helpful votes
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Ordering the part was very easy
December 3, 2018

Ordering the part was very easy. I liked that I was required to double check my appliance model number. It makes me feel sure that I have the right part.
I received the right part - an oven element - but it was bent pretty badly. There was nothing at all in the package to protect it during shipping. I straightened it out as best I could and there's no short currently but something like that is pretty likely to shorten the life of the element.

Date of experience: December 3, 2018
the f.
1 review
0 helpful votes
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Washer was Brand new 2 1/2 years ago, the door lock mechanism was giving me trouble for a few months now and finally stopped working, I'm a handyman, watched a few YouTube videos, you had the best price! Delivery was quick, and my washer is working again

Thx

Date of experience: December 3, 2018
Joyce K.
2 reviews
0 helpful votes
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All went smoothly and item arrived
December 3, 2018

All went smoothly and item arrived
On time.

Date of experience: December 3, 2018
ruth b.
1 review
0 helpful votes
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I was very pleased and thankful!
December 2, 2018

I was very pleased and thankful!

Date of experience: December 2, 2018
Judy F.
1 review
0 helpful votes
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It's Quick and easy to use
December 1, 2018

It's Quick and easy to use.

Date of experience: December 1, 2018
Norm W.
1 review
0 helpful votes
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Shipping is supposed to be quick
December 1, 2018

Shipping is supposed to be quick. Shipping $ was reasonable.

Date of experience: December 1, 2018
Theodore E.
1 review
0 helpful votes
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Ordering was quick and easy
December 1, 2018

Ordering was quick and easy. Arrived on the day it was scheduled. I also enjoyed/used/needed the corresponding You Tube video that guided me thought the repair. I saved hundreds of dollars by not replacing my dishwasher.

Date of experience: November 30, 2018
Darrell M.
2 reviews
0 helpful votes
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Shipment arrived within 2 days
November 30, 2018

Shipment arrived within 2 days. The only problem I had and the reason I only gave 4-stars was, it did not come with any instructions, but I am pretty mechanical inclined so I used the internet to figure the change over from the old icemaker to the new. The old icemaker must be discontinued so changing to the new one is a little challenging.

Date of experience: November 30, 2018