Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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dan j.
1 review
0 helpful votes
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OEM dish rack for my 12 y.o
December 23, 2018

OEM dish rack for my 12 y.o. LG dishwasher didn't fit - too small; fell to bottom dishwasher. I got an RGA from you guys, thanks.

Date of experience: December 23, 2018
Josephine P.
1 review
0 helpful votes
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Was good
December 23, 2018

Was good. I'm just hoping this is the right part since Maytag was no help! The picture displayed on your site was perfect! Have a great day

Date of experience: December 23, 2018
James L.
2 reviews
0 helpful votes
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Great
December 23, 2018

Great

Date of experience: December 23, 2018
Mary F.
1 review
0 helpful votes
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So far, so good!
December 23, 2018

So far, so good! I had a guy come to replace this part in my oven, and it was the wrong part.the part I got was for the broiler, not the oven...my fault, I just ordered the wrong part

Date of experience: December 23, 2018
Ross N.
1 review
0 helpful votes
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Lowest price on the net; that is why I ordered from GRP. My only disappointment was that the web site indicated next day delivery and that there were 25 parts in stock, whereas in actuality the part was backordered and it took 4 days for the delivery to occur. The good news is that when it arrived, it was exactly the part that I expected and it solved my appliance problem. The on-line chat with Garrett was helpful is settling down my anxieties...patience is the key word here. Now after a week who remembers the initially delay?

Date of experience: December 22, 2018
Richard B.
9 reviews
0 helpful votes
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It was simple quick and user friendly
December 22, 2018

It was simple quick and user friendly. Even though the shipping time to me had to increase due to the increase Christmas packaging shipments through UPS, genuinereplacementparts keep me inform of it's arrival date as the arrival time decrease from the original time stated. I was please with genuinereplacementparts and UPS.

Date of experience: December 22, 2018
tim Z.
5 reviews
0 helpful votes
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Fast find
December 22, 2018

Fast find

Date of experience: December 22, 2018
Andrew K.
1 review
0 helpful votes
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How do I make a return?
December 22, 2018

How do I make a return?

Date of experience: December 22, 2018
Russell S.
1 review
0 helpful votes
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No issues
December 22, 2018

No issues. Fast and easy.

Date of experience: December 22, 2018
CFW A.
1 review
0 helpful votes
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Seems good so far
December 21, 2018

Seems good so far. Hope the part i ordered is correct. Based on description and model number I think it is.

Part was received and the and it was the correct part. I installed it and it worked very well.

Date of experience: December 21, 2018
Cornelius H.
1 review
0 helpful votes
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If I need parts again I know to order them from why use others.

Date of experience: December 21, 2018
Joan G.
4 reviews
0 helpful votes
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Had what we needed and delivery quickly
December 21, 2018

Had what we needed and delivery quickly

Date of experience: December 21, 2018
David J.
3 reviews
0 helpful votes
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Service is poor, that is, when I reached out to ask you a question I was directed to your website, with no idea when I would hear back on my simple question. You have to understand that poor customer service is enough for me to go somewhere else for part.

Date of experience: December 21, 2018
Daryl J.
1 review
0 helpful votes
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Part matched my refrigerator and worked perfectly!
December 20, 2018

Part matched my refrigerator and worked perfectly!

Date of experience: December 20, 2018
Cato J.
1 review
0 helpful votes
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The right part the first time and very quick delivery. Couldn't be more pleased.

Date of experience: December 20, 2018
Gordon J.
1 review
0 helpful votes
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The party was well-wrapped and was in good shape
December 20, 2018

The party was well-wrapped and was in good shape.

Date of experience: December 19, 2018
Dianne M.
1 review
0 helpful votes
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Quickly found what I needed at a fair price
December 20, 2018

Quickly found what I needed at a fair price. Check went smooth. Delivery went exactly as advised. It worked out quite well.

Date of experience: December 19, 2018
Michael J.
1 review
0 helpful votes
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Mmm
December 19, 2018

Mmm

Date of experience: December 19, 2018
Levi L.
1 review
0 helpful votes
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The original invoice was in the box from when ginuine replacement part purchased the part from their supplier. They bought it for 171...out a new packaging label and charges me 250. Other than that, everything was great

Date of experience: December 19, 2018
David R.
1 review
0 helpful votes
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Good service
December 19, 2018

Good service. Part arrived one day later than originally stated; that really wasn't a problem for us. Has to do more with the area of the state we live in.

Date of experience: December 19, 2018