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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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The part that I received is the wrong part. The part is too small and does not fit.
The part was incorrectly depicted as the control module, but it was the module from the temperature control. Both parts diagrams showed the same part, but it was only the temp. Control circuit board and not the main control module circuit board.
I ordered wrong part and site is not user friendly. I cant find the correct part so I submitted a help ticket
Found parts needed listed on GRP website. Ordered and received quickly. Turns out the part listed is a substitute from the manufacturer and it would not fit correctly. I had to then get the parts locally at Tribble's Appliance Parts. I took the old part and the part from GRP and they confirmed that it would not work. I sent the parts back to GRP as per their emailed instructions and was emailed that they were not going to refund for the opened part. Now I'm out the cost of the wrong part and shipping it back, plus the cost of the parts I had to buy locally in order to do the repairs. Even though the mistake was totally the fault of their website information, and the substitution of the part by the manufacturer, the customer service rep would only refund for the unopened part. Obviously not a company I would recommend or will ever do business with again. BEWARE, DON'T get your parts from GENUINE REPLACEMENT PARTS (GRP).
So far my experience here is good, simple and easy to navigate.
The info page for one of the items I ordered had the wrong picture. The description listed the correct part number from the parts diagram but the picture was incorrect.
Thank you easy system good service
Fast delivery I would order again easy to deal
With for parts
Ease of shopping for a do it yourself er
Website was easy to process my order and find my parts!
Thanks for making ordering parts quick and easy!
The website was easy to navigate, find item and make purchase. Item fit like a glove.
Found what I needed.
Excellent service!
Good
Order was easy to make, with clear confirmation of expectations from buyer, and seller. Showed my appliance number several times for me to be certain I was purchasing the correct part. I like this to be certain.
Great communication. Would shop from this store in the future.
Correct part fast shipping had stove up in running in 2 days
Easy!
Last time I ordered I was very happy with the service. I reordered another part that I could not find elsewhere and you guys came through once again! Thanks and will be back soon again!
Great price, excellent communication, and quick shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members