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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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A.C. Is 30 years old, tough to get parts until I saw your web-site. Thanks.
PART WAS EASY TO FIND, ARRIVED QUICKLY AND ON TIME, EXACTLY WHAT I NEEDED
Tty
I hope I'm getting the correct item = LG Drawer Panel Assembly Part # 3721ER1073D, as per LG's information.
Its fast and easy
The parts stores near me didn't have this part in stock. They were going to have to order the part and it was going to be about a two day wait. We'll save some money on the part and wait approximately the same amount of time, for home delivery, +'s all around.
Will give a better review when part is installed and working,hopefully,,as of 3/22/19 part still not installed waiting for my electrician to get free.I would be glad to let you know when that part is installed and working,thank you Louie A Gravino
Nice being able to locate a OEM parts source for our 22 year old refrigerator.
Quick and easy
I ordered my part to get my oven working and it said it will arrive by a certain date. The day before I still had no tracking. Tried to call > No answer. Tried to live chat > not available. Emailed customer service that morning. Received an email that someone would get back to me shortly. No one ever responded. The "supposed" day of arrival, I requested a cancellation. Not over the phone > still no answer. Not over chat > still not working (during their business hours), but over email. I received 2 emails confirming cancellation. Called the following day to check on my refund. Someone answered the phone! Guess what. My item was arriving that day. But, I had already expedited shipped a new one from Amazon, because of this awful customer service. So, how do I return? Well, they keep the $7.99 shipping to arrive late to me (never got a shipping email), then they make me pay to ship back (promised a pre paid label, but sent me nothing), plus charge me a restocking fee. Basically the cost of the item... or more! This is the worst customer service I've had in a long time. Wish I would of read the reviews before falling down this rabbit hole. Their ship dates are a lie to get you to buy through them. They catch people in a time of need and then do not fulfill their promises, or help you out at all. If someone would have said it was arriving a day late, then I wouldn't have ordered a new part. We cook everyday and I need to get my oven working. Good customer service could have saved this whole deal.
Quick
I followed the diagram that was shown for the fridge on the site to order a fridge door shelf bar and I thought I ordered the part that I needed, but the one I got did not fit the fridge door. It was too short and didn't fit the grooves! It fits the freezer door, so it's not #108 but actually #19.
Easy to use website. Prices seem fair. Fast shipping.
Excellent service. Actually received a duplicate part and your ream was extremely helpful with assisting me with returning the part and refund. Thank-you
Part worked well
Rx part 2 days later than estimated
Easy to navigate!
Fast shipping. Item exactly as ordered.
Received the expected part on time
Perfect fir
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members