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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Great shopping experience with this company
Great Experience
5 stars says it all.
I appreciate the fact that the part I needed was in stock. The part wasn't even in stock on the manufacturers site.
Arrived on time and worked perfectly.
Great service, fast delivery. Wish pricing was more cheaper than going through manufacturer, but still saved some money.
Ordering process was quick and easy. Received all parts as advertised! Thanks!
Quick delivery and the part was a perfect fit. Also, great communication along the way.
It was easy to find the part I needed. They fit perfectly.
Part came quickly and fit perfectly
I ordered a water filter mount for my refrigerator and it took almost a week to get to me because my unit number got omitted from the shipment, even though it clearly showed on the invoice. Upon opening the box, immediately realized it was the wrong part. Somehow a single letter in the model number had been changed from my order to the actual invoice so the housing I got would not fit my fridge. I immediately emailed them to see about an exchange. They replied and informed me they don't do exchanges. That I would have to send the wrong one back, at my expense, and process an order for another one. Meaning I would have to ultimately have to pay over $25 in shipping for a $50 part. Unacceptable! The most amazing thing is how worried they were that I return the part in the undamaged original shippers box!
As it stands now I just paid $12 in shipping to return the housing on top of the original $8 I paid to begin with. So I am out $20 in shipping for nothing. I sent the tracking number to them and Angie replied telling me that they will inspect the part upon its arrival and from there it will take 10-15 days to process my refund, provided the item passes inspection. I never even opened the plastic packaging so I don't see why it wouldn't, but who knows. Either way I will purchase the product elsewhere now.
Very easy site to navigate
The part fit fine and works perfectly
Quick and easy ordering
Fast and Easy- so far
Efficient and timely. Thank you
The dishwasher panel that I received was damaged. Working with customer service now to see how to get this mitigated based on my situation.
The overall buying to shipping was great but when I got the part both fan shrouds were badly broken on the item due to me not living in the states it would have been too much of a hassle and cost for me to send the part back to get a new part. So I just switched out the shroud from the old part to the new one since there was no mechanical damage to the part. From my observation there was not enough packing bubble in the the box to prevent it from moving about in the box which is what I assume caused the damages, just two small pieces of shipping bubbles was in the box to secure the part. Something for you guys to look into. Other than that I got the part installed and my oven is working again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members