Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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Margot P.
1 review
0 helpful votes
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The part I was looking for was easy to find
May 12, 2020

The part I was looking for was easy to find.

Date of experience: May 11, 2020
Nolan K.
1 review
0 helpful votes
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Your site has been hacked
May 11, 2020

Your site has been hacked. About an hour after ordering I received a scareware email demanding a 2000 bitcoin ransom.
The email included a significant amount of the unique password I made up as part of my first order. In abundant caution I changed my password. I must admit it has made me hesitate in making this second order.

Date of experience: May 11, 2020
Wheeler h.
1 review
0 helpful votes
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Ease of finding parts was great
May 11, 2020

Ease of finding parts was great. And the check out process was fine. I will see how fast the part comes and the if I am not charged extra.
Received my replacement part in less than expected time! Esp. Given the COVID virus backlash! Very pleased with the part, the service of delivery and the ease of ordering. Would recommend to people.

Date of experience: May 11, 2020
Sandra M.
2 reviews
0 helpful votes
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The part I ordered replaced an earlier part that broke. Thanks.

Date of experience: May 11, 2020
thomas b.
1 review
0 helpful votes
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Finally received
May 11, 2020

Finally received

Date of experience: May 11, 2020
New York
1 review
0 helpful votes
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I would like to give a review on my purchase but I'm still waiting after I ordered it 6 weeks ago. They keep telling me "its in back order".

Date of experience: May 11, 2020
Ruth F.
1 review
0 helpful votes
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I received the Whirlpool ice maker I ordered in a timely fashion and at a fair price. The ice maker is installed and working fine. Thank you.

Date of experience: May 11, 2020
Marta M.
3 reviews
0 helpful votes
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Good experience...
May 11, 2020

Good experience...easy to find my part for the appropriate model dishwasher. Shipping was swift. The replacement went very well. We are thrilled we could make it happen with your help.

Date of experience: May 10, 2020
Edward C.
1 review
0 helpful votes
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Quick turn-around
May 11, 2020

Quick turn-around.

Date of experience: May 10, 2020
John W.
1 review
0 helpful votes
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I was very pleased
May 11, 2020

I was very pleased. The parts came on time, fit and worked.

Date of experience: May 10, 2020
Steven B.
1 review
0 helpful votes
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With the correct part number already in hand, piece of cake finding it on this site and very easy ordering! Arrived super fast!

Date of experience: May 10, 2020
Jeffrey C.
7 reviews
0 helpful votes
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Great buying experience everytime
May 10, 2020

Great buying experience everytime. This was the third part I have ordered and nothing negative can be expressed. Price, availability, delivery time...all exceptional.

Date of experience: May 10, 2020
C L.
1 review
0 helpful votes
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No problem with ordering Great experience so far! I DID FIND THE PLASTIC HANDLE PRICE A LITTLE HIGH!

Date of experience: May 10, 2020
David M.
2 reviews
0 helpful votes
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Site is very easy to use
May 10, 2020

Site is very easy to use. Price seems good. Unfortunately, the info on the site I used to select the right part was poorly organized (by Samsung, I think) so I ended up selecting the wrong part. I needed a refrigerator door bin and the parts diagram showed the bins in a vertical array that doesn't correspond to their positions on the door! Then the button for more info for each of the three parts shows the same part, not each of the different parts. Bogus.

I've been authorized to return the wrong part, but now I have to pay for return shipping, so I'm not happy about that. Then, I'll have to pay for shipping again for the right part, so in the end I'll have paid for shipping three times.

Date of experience: May 10, 2020
sridhar k.
1 review
0 helpful votes
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Part came in on time and worked well
May 10, 2020

Part came in on time and worked well. Happy with the purchase.

Date of experience: May 10, 2020
Robert M.
1 review
0 helpful votes
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Everything is quick and fast
May 10, 2020

Everything is quick and fast. Will wait for product before final appraisal...

Date of experience: May 10, 2020
Robert L.
1 review
0 helpful votes
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Was a perfect fit
May 10, 2020

Was a perfect fit

Date of experience: May 10, 2020
Ed S.
3 reviews
0 helpful votes
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Very satisfied with heater part
May 10, 2020

Very satisfied with heater part. Fast service and delivery, Thank You

Date of experience: May 10, 2020
Jennifer R.
3 reviews
0 helpful votes
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I am very happy with this site
May 10, 2020

I am very happy with this site. You have the best prices out there. Thank you.

Date of experience: May 10, 2020
SOPHIA M.
1 review
0 helpful votes
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SCARED THAT MAY HAVE BOUGHT WRONG PART AS THE MODEL NUMBER TAG FOR THE 2005 DISHWASHER IS WORN OFF, BUT IT *DOES* LOOK LIKE THE THE PART THAT THE REPAIR VIDEO GUY WAS USING. EH, WE SHALL SEE.

Date of experience: May 9, 2020