Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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73,570 reviews

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John J.
2 reviews
0 helpful votes
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I ordered a door latch for my Kitchen Aid dishwasher and I received one (1) screw for what I do not know? For this I paid $20.00. What a disappointment. Completely disappointed. Let's just call it quits after this fiasco.
Regards,
John Granger

Date of experience: May 17, 2020
raymond p.
1 review
0 helpful votes
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User friendly about time thankyou
May 17, 2020

User friendly about time thankyou

Date of experience: May 17, 2020
Keith a.
1 review
0 helpful votes
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Quick and easy
May 17, 2020

Quick and easy. I didn't expect this part would be so expensive but needed it.

Date of experience: May 17, 2020
Umang P.
1 review
0 helpful votes
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Good Service
May 17, 2020

Good Service

Date of experience: May 17, 2020
Michael W.
5 reviews
0 helpful votes
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Waefsdf
May 17, 2020

Waefsdf

Date of experience: May 17, 2020
Sid G.
1 review
0 helpful votes
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I'm glad to know that your business still stocks parts for my 18 year old refrigerator. I've checked local well known parts warehouses and they don't have any. They tell me time to replace the appliance. I will keep GRP in mind if I need additional parts in the future.

Date of experience: May 17, 2020
Chuck C.
1 review
0 helpful votes
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Easy shopping parts in stock and quick shipping time

Date of experience: May 16, 2020
DEBORAH W.
1 review
0 helpful votes
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I was quite pleased with the service
May 17, 2020

I was quite pleased with the service. I was particularly impressed that your staff reached out to me to let me know the delivery was delayed & that they contacted by phone when email information was in err. Thank you.

Date of experience: May 16, 2020
Gregory W.
1 review
0 helpful votes
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Easy to find and easy to pay
May 17, 2020

Easy to find and easy to pay. Thank you. Part isn't working too well.

Date of experience: May 16, 2020
bob m.
1 review
0 helpful votes
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The part was simple to install but the part did not work when I installed it had to call a repair man who

Fixed my washer with the same part he had that worked as a result I had to pay the repairman $210

Which I would not have had to pay if your part had worked when I first installed it

Date of experience: May 16, 2020
Diana L.
1 review
0 helpful votes
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I'm hoping this will solve the problem
May 16, 2020

I'm hoping this will solve the problem. Happy to find this part! I have a repair man coming next week to install the part and praying that it is not defective in any way. If there is a problem I would need to return it so hope that would not be a problem.

Date of experience: May 16, 2020
Christine M.
3 reviews
0 helpful votes
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Shipping was one time and fast
May 16, 2020

Shipping was one time and fast. The item is genuine... Looks and fits exactly like the one we replaced. We are very happy with our purchase and will use this company in the future. Thank you!

Date of experience: May 16, 2020
Loretta W.
1 review
0 helpful votes
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Website is easy to navigate and shipping and processing of orders are expediant.

Date of experience: May 16, 2020
Ted G.
1 review
0 helpful votes
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Fast shipping and easy to replace, thank you

Date of experience: May 16, 2020
Linda C.
1 review
0 helpful votes
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Efficient, accurate, amazing rapid delivery
May 16, 2020

Efficient, accurate, amazing rapid delivery

Date of experience: May 16, 2020
Marie A.
1 review
0 helpful votes
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It was great
May 16, 2020

It was great

Date of experience: May 16, 2020
Katherine K.
3 reviews
0 helpful votes
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Product was exact fit for what I needed
May 16, 2020

Product was exact fit for what I needed.

Date of experience: May 16, 2020
James K.
2 reviews
0 helpful votes
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N/a
May 16, 2020

N/a

Date of experience: May 16, 2020
Alan L.
1 review
0 helpful votes
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Quick and easy
May 16, 2020

Quick and easy. Installed part and open heated up as predicted. It's great to use the oven again.

Date of experience: May 16, 2020
w t.
1 review
0 helpful votes
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Very simple and easy ordering process
May 16, 2020

Very simple and easy ordering process.

Date of experience: May 16, 2020