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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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O site Gearbest sempre mostrou grande preocupação e desempenho ao entregar as mercadorias ao cliente. Embala e entrega os produtos muito bem, visando sempre uma forma de passar pela alfândega sem taxas e sempre entrega o produto pedido. Além disso, O SITE PERMITE PARCELAS NO CARTÃO DE CRÉDITO E OUTROS!
Google Translate version:
The Gearbest website has always shown great concern and performance when delivering the goods to the customer. It packs and delivers the products very well, always aiming at a way to go through customs without taxes and always delivers the requested product. In addition, THE SITE ALLOWS PLOTS ON THE CREDIT CARD AND OTHERS!
Kupiłam już kilka przedmiotów i nigdy się nie zawiodłam. Mają dobre ceny. Sklep pewny i polecam go innym.
I would like to share my experience with others. I found this website a year ago. Previously I was scared to purchase from GearBest. But then after finding out that greabest has the best prices and great customer service it was no brainer. Best bang for your buck . Slowly I am moving towards shopping only from Gearbest.
They even have Eureopean warehouses!!! Not like other Chinese sites. I bought from CZ warehouse and it was fast like I would buy something from that country.
Love shopping on Gearbest. They have a great costumer service, trust me, this is the place you want to do your shopping! I had a problem with an item that i ordered, sent a email to the costumer service and next day i had a response, very good service and they sent me another item to replace the one that had a defect! Good service, good price and fast delivery!
I have made more than 10 purchases from Gearbest. Great Store! The customer support is impeccable and very informative.
Always very easy and fast to buy at the GearBest!
The products are of great quality and the prices are very cool!
I've had several purchases and never had a problem with anything.
Very reliable website!
I am using Gearbest since 2015 (I bought around 70 products from them) and I was always happy with their service.
Delivery to EU (SVK) was always quick even when using FREE SHIPPING (most recently 2-3 weeks), they even started using smaller EU warehouses so delivery time on some items is less than 5 days, which is great.
I bought most of my Xiaomi stuff from them as they usually have very good prices and combined with fast delivery they are, in my opinion, the best choice.
Also Gearbest has reward system - you can receive points for registration, for ordering stuff, for reviews, you can collect points in their app... You can then use these points to partially pay for your order.
Also when you watch for sales prices can get really low - I got few LED lamps for 1/3 of usual price... that always makes me happy:-)
My last order was BT speaker, good quality, delivered in 3 weeks.
Shameful!
From 20 November 2018 I am waiting for a miserable refund of $ 25 for an amazfit peace that no longer works. 90 days and still write that they are processing the refund and have even come to threaten the closure of my account if I had continued to complain (of course with increasing tones on my part since they make fun of) the slowness!
Absurd and totally incompetent!
It's ridiculous how they handle it and all this for $ 25 and 37 messages exchanged!
Ridiculous!
Um dos melhores sites pra fazer compra, muitas variedades bom preço, produto de boa qualidade tô gostando muito desse site
Gearbest is a very nice shop with fair prices. Delivery is ver good. Support os also very good.
I bought a electronic Cigarette and i have no problems. Highley recommended!
I bought a wireless charger and an adaptater from gearbest and I stayed very happy with the products. First of all they was send in the right time, which is very important for me, and when I saw the products I stayed quite frankly surprised with the quality of the wireless charger. It was just like in the picture, but the material that it is made is much better that i was expecting. I wasn't expecting such quality for that price. Both products works just fine with all phones that I tested. It was my very first experience buying in GearBeast and it was a very good one. For sure that I'm gonna repety it again
I just recently purchased a fitness band from GearBest. It was my first purchase from this particular website, while having purchased several other products from other international delivery website, and did so after being recommended by my peers at work.
It was a pleasant shopping experience. I received my purchase in time, while being able to track the order throughout the whole shipping process. I was even able to schedule delivery according to my unusual working schedule, which was great.
The product arrived in great quality. The packaging was done in a way that prevented damages even to the carboard box that contained my product. Given the history of merchandise misplacement and miscare in the Brazilian post office, I was very delighted to see no dents or issues with my order.
The website itself is also a great tool. Easy to navigate and to find the resources needed, especially the access to their customer support and external links to the international post offices websites.
Great shopping experience, 5 Stars and 10/10 would buy again.
I'm completely satisfied, they have many good products at reasonable prices, there are also cheaper online stores, but the quality of the product is questionable.
There are more actions available, so you can get a few products below the price.
If there is a problem with the product or if the support tries to help with the order, they usually answer the next day.
I can add so many negatives that I managed to order a product that has run out of stock in the meantime, unfortunately the entire order is held back until the missing product is in stock.
According to my online shopping experience... Gearbest is the best site for me... with the wide range of products to choose from... i get to buy all my items on one site... this is soo good... there products is quality number one... i have no problem with all items i bought from gearbest so far... there shipping is affordable and worldclass... there customer experience is magnificent... i recommend this without fear or favour
I've ordered several electronic goods from GearBest (headsets, smart phones) and I was always satisfied with how the product was delivered to me. I know that the product itself is not created by GearBest but it's important to me having the product in the right time (birthdays, Xmas, etc). In the other hands they have massive sales which is good if you want to buy a product more cheaper.
The support is very great and fast. If I had problems or just questions they responded within a few hours.
So I was satisfied with the price and the delivery every time I ordered something and I like how they handle their customers requests.
Website is created for buying excellent products.
The website have fast services, nice prices, 10/10!
There are coupons that further reduce the price.
All in all the best shopping site!
"My personal experience with Gearbest.com
It can be defined as fully satisfactory.
I did not have a problem during my tour of the page
I could, and I found it very comfortable and fast what I was asking for.
Τhe page environment is very formidable.
My order was executed In a very short time.
Upon receipt of the package There was no unpleasant surprise waiting for me.
The products were diligent packaged as a result to receive them in excellent condition.
The products I have selected are of high quality.
I am very happy to have chosen Gearbest.
Payment was made with paypal and here I did not have any problems.
The Customer Sevice is unprecedented, polite and immediate.
According to my experience and my satisfaction the five stars are few.
I recommend Gearbest unconditionally!
< In Greek >
Η προσωπική μου εμπειρία με το Gearbest.com
μπορεί να οριστεί ως πλήρως ικανοποιητική.
Δεν είχα κανένα πρόβλημα κατά την περιήγησή μου στη σελίδα
Βρήκα πολύ άνετα αυτό που ήθελα.
Το περιβάλλον της σελίδας είναι πολύ ευχάριστο.
Η παραγγελία μου εκτελέστηκε σε πολύ σύντομο χρονικό διάστημα.
Δεν υπάρχει καμία δυσάρεστη έκπληξη για μένα.
Τα προϊόντα συσκευάστηκαν με επιμέλεια ως αποτέλεσμα της λήψης τους σε άριστη κατάσταση.
Τα προϊόντα που έχω επιλέξει είναι υψηλής ποιότητας.
Είμαι πολύ ευτυχής που επέλεξα το Gearbest τελικά.
Πληρωμή έγινε με paypal και εδώ δεν είχα κανένα πρόβλημα.
Η Υπηρεσία Εξυπηρέτησης Πελατών είναι πρωτοφανής, ευγενής και άμεση.
Σύμφωνα με την εμπειρία μου και την ικανοποίησή μου, τα πέντε αστέρια είναι λίγα.
Συνιστώ τηνGearbest ανεπιφύλακτα!
Сделал заказ 14. 12. 18. Доставили быстро, упаковали надежно. Я доволен! Товар сделан качественно, сервис в общем на высоте. Пользоваться обязательно буду
I am pretty sure the scammer gearbest is paying for positive feedbacks here and they are fake reviews. Anyways, here is my issue. My daughter bought me a phone from these scammers and also paid extra fee for insurance which guarantees to resend immediately if product is broken. Phone arrived us in unworking condition and even we provided them requested evidences, they are forcing us return the item to them. My daughter asked them about why are you selling insurance then and they response really weird. Stay away from gearbest because they are scammers.
We are also going to start a dispute via PayPal and file a chargeback if nothing happens.
We will continue to create and update feedbacks to keep everyone awake and updated until this issue is resolved.
#gearbest_scam #scammer_gearbest #scam-gearbest #gearbest-scam
Dear Huseyin,
Thank you for your feedback.
We at Gearbest will always do our best to help our customers solve their issues.
If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.Gearbest.com/about/warranty-and-return.html.
We never put our customers to write fake reviews.
All these reviews are written by our customers willingly to share their genuine and honest experience with others.
Besides, all the reviews here are posted out after careful checking by the webmaster of this website.
Please respect other customers' reviews.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
Thank you for shopping with Gearbest.
Gearbest Customer Service Center
Produtos excelentes, qualidade ótima, cumprem o que anunciam, entrega rápida e suporte ao cliente excelente
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Steganos,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.Gearbest.com/about/warranty-and-return.html.
Please note your order was place in 2017, the refund time will be longer.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest Customer Service Center