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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,482
value
3,458
shipping
3,490
returns
2,584
quality
3,437

We monitor reviews for authenticity

Brazil
1 review
1 helpful vote
Follow Matheus O.
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O site Gearbest sempre mostrou grande preocupação e desempenho ao entregar as mercadorias ao cliente. Embala e entrega os produtos muito bem, visando sempre uma forma de passar pela alfândega sem taxas e sempre entrega o produto pedido. Além disso, O SITE PERMITE PARCELAS NO CARTÃO DE CRÉDITO E OUTROS!

Google Translate version:
The Gearbest website has always shown great concern and performance when delivering the goods to the customer. It packs and delivers the products very well, always aiming at a way to go through customs without taxes and always delivers the requested product. In addition, THE SITE ALLOWS PLOTS ON THE CREDIT CARD AND OTHERS!

Date of experience: February 22, 2019
Washington
1 review
3 helpful votes
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Polecam
February 24, 2019

Kupiłam już kilka przedmiotów i nigdy się nie zawiodłam. Mają dobre ceny. Sklep pewny i polecam go innym.

Date of experience: February 22, 2019
Lukas K.
Slovakia
2 reviews
1 helpful vote
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I would like to share my experience with others. I found this website a year ago. Previously I was scared to purchase from GearBest. But then after finding out that greabest has the best prices and great customer service it was no brainer. Best bang for your buck . Slowly I am moving towards shopping only from Gearbest.
They even have Eureopean warehouses!!! Not like other Chinese sites. I bought from CZ warehouse and it was fast like I would buy something from that country.

Date of experience: February 22, 2019
Canada
2 reviews
1 helpful vote
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Costumer service
February 24, 2019

Love shopping on Gearbest. They have a great costumer service, trust me, this is the place you want to do your shopping! I had a problem with an item that i ordered, sent a email to the costumer service and next day i had a response, very good service and they sent me another item to replace the one that had a defect! Good service, good price and fast delivery!

Date of experience: February 22, 2019
Greece
1 review
0 helpful votes
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Great Store, Excellent Customer Support
February 24, 2019

I have made more than 10 purchases from Gearbest. Great Store! The customer support is impeccable and very informative.

Date of experience: February 22, 2019
Brazil
1 review
1 helpful vote
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Great!
February 24, 2019

Always very easy and fast to buy at the GearBest!
The products are of great quality and the prices are very cool!
I've had several purchases and never had a problem with anything.
Very reliable website!

Date of experience: February 21, 2019
Slovakia
2 reviews
1 helpful vote
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Buying from Gearbest
February 24, 2019

I am using Gearbest since 2015 (I bought around 70 products from them) and I was always happy with their service.
Delivery to EU (SVK) was always quick even when using FREE SHIPPING (most recently 2-3 weeks), they even started using smaller EU warehouses so delivery time on some items is less than 5 days, which is great.
I bought most of my Xiaomi stuff from them as they usually have very good prices and combined with fast delivery they are, in my opinion, the best choice.
Also Gearbest has reward system - you can receive points for registration, for ordering stuff, for reviews, you can collect points in their app... You can then use these points to partially pay for your order.
Also when you watch for sales prices can get really low - I got few LED lamps for 1/3 of usual price... that always makes me happy:-)
My last order was BT speaker, good quality, delivered in 3 weeks.

Date of experience: February 21, 2019
Italy
1 review
1 helpful vote
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Shameful!
February 24, 2019

Shameful!
From 20 November 2018 I am waiting for a miserable refund of $ 25 for an amazfit peace that no longer works. 90 days and still write that they are processing the refund and have even come to threaten the closure of my account if I had continued to complain (of course with increasing tones on my part since they make fun of) the slowness!
Absurd and totally incompetent!
It's ridiculous how they handle it and all this for $ 25 and 37 messages exchanged!
Ridiculous!

Date of experience: February 21, 2019
Lily L. Gearbest Rep
over a year old

Dear Steganos,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.Gearbest.com/about/warranty-and-return.html.
Please note your order was place in 2017, the refund time will be longer.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Uma novo experiência
February 24, 2019

Um dos melhores sites pra fazer compra, muitas variedades bom preço, produto de boa qualidade tô gostando muito desse site

Date of experience: February 21, 2019
Switzerland
1 review
1 helpful vote
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Very good shop with fair prices!
February 24, 2019

Gearbest is a very nice shop with fair prices. Delivery is ver good. Support os also very good.
I bought a electronic Cigarette and i have no problems. Highley recommended!

Date of experience: February 21, 2019
Portugal
1 review
1 helpful vote
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My first experience buying in GearBest
February 24, 2019

I bought a wireless charger and an adaptater from gearbest and I stayed very happy with the products. First of all they was send in the right time, which is very important for me, and when I saw the products I stayed quite frankly surprised with the quality of the wireless charger. It was just like in the picture, but the material that it is made is much better that i was expecting. I wasn't expecting such quality for that price. Both products works just fine with all phones that I tested. It was my very first experience buying in GearBeast and it was a very good one. For sure that I'm gonna repety it again

Date of experience: February 21, 2019
Brazil
1 review
1 helpful vote
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Awesome Shopping Experience - GearBest
February 24, 2019

I just recently purchased a fitness band from GearBest. It was my first purchase from this particular website, while having purchased several other products from other international delivery website, and did so after being recommended by my peers at work.

It was a pleasant shopping experience. I received my purchase in time, while being able to track the order throughout the whole shipping process. I was even able to schedule delivery according to my unusual working schedule, which was great.

The product arrived in great quality. The packaging was done in a way that prevented damages even to the carboard box that contained my product. Given the history of merchandise misplacement and miscare in the Brazilian post office, I was very delighted to see no dents or issues with my order.

The website itself is also a great tool. Easy to navigate and to find the resources needed, especially the access to their customer support and external links to the international post offices websites.

Great shopping experience, 5 Stars and 10/10 would buy again.

Date of experience: February 21, 2019
Hong Kong
1 review
2 helpful votes
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I'm completely satisfied, they have many good products at reasonable prices, there are also cheaper online stores, but the quality of the product is questionable.
There are more actions available, so you can get a few products below the price.
If there is a problem with the product or if the support tries to help with the order, they usually answer the next day.

I can add so many negatives that I managed to order a product that has run out of stock in the meantime, unfortunately the entire order is held back until the missing product is in stock.

Date of experience: February 21, 2019
Kenya
1 review
1 helpful vote
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According to my online shopping experience... Gearbest is the best site for me... with the wide range of products to choose from... i get to buy all my items on one site... this is soo good... there products is quality number one... i have no problem with all items i bought from gearbest so far... there shipping is affordable and worldclass... there customer experience is magnificent... i recommend this without fear or favour

Date of experience: February 20, 2019
Hungary
1 review
0 helpful votes
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Gearbest is very good
February 21, 2019

I've ordered several electronic goods from GearBest (headsets, smart phones) and I was always satisfied with how the product was delivered to me. I know that the product itself is not created by GearBest but it's important to me having the product in the right time (birthdays, Xmas, etc). In the other hands they have massive sales which is good if you want to buy a product more cheaper.
The support is very great and fast. If I had problems or just questions they responded within a few hours.
So I was satisfied with the price and the delivery every time I ordered something and I like how they handle their customers requests.

Date of experience: February 20, 2019
Serbia
1 review
0 helpful votes
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Best website ever!
February 21, 2019

Website is created for buying excellent products.

The website have fast services, nice prices, 10/10!

There are coupons that further reduce the price.

All in all the best shopping site!

Date of experience: February 19, 2019
Greece
1 review
0 helpful votes
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"My personal experience with Gearbest.com
It can be defined as fully satisfactory.
I did not have a problem during my tour of the page
I could, and I found it very comfortable and fast what I was asking for.
Τhe page environment is very formidable.

My order was executed In a very short time.
Upon receipt of the package There was no unpleasant surprise waiting for me.
The products were diligent packaged as a result to receive them in excellent condition.
The products I have selected are of high quality.
I am very happy to have chosen Gearbest.
Payment was made with paypal and here I did not have any problems.
The Customer Sevice is unprecedented, polite and immediate.
According to my experience and my satisfaction the five stars are few.
I recommend Gearbest unconditionally!

< In Greek >
Η προσωπική μου εμπειρία με το Gearbest.com
μπορεί να οριστεί ως πλήρως ικανοποιητική.
Δεν είχα κανένα πρόβλημα κατά την περιήγησή μου στη σελίδα
Βρήκα πολύ άνετα αυτό που ήθελα.
Το περιβάλλον της σελίδας είναι πολύ ευχάριστο.

Η παραγγελία μου εκτελέστηκε σε πολύ σύντομο χρονικό διάστημα.
Δεν υπάρχει καμία δυσάρεστη έκπληξη για μένα.
Τα προϊόντα συσκευάστηκαν με επιμέλεια ως αποτέλεσμα της λήψης τους σε άριστη κατάσταση.
Τα προϊόντα που έχω επιλέξει είναι υψηλής ποιότητας.
Είμαι πολύ ευτυχής που επέλεξα το Gearbest τελικά.
Πληρωμή έγινε με paypal και εδώ δεν είχα κανένα πρόβλημα.
Η Υπηρεσία Εξυπηρέτησης Πελατών είναι πρωτοφανής, ευγενής και άμεση.

Σύμφωνα με την εμπειρία μου και την ικανοποίησή μου, τα πέντε αστέρια είναι λίγα.

Συνιστώ τηνGearbest ανεπιφύλακτα!

Date of experience: February 19, 2019
RU
1 review
1 helpful vote
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Хороший опыт
February 21, 2019

Сделал заказ 14. 12. 18. Доставили быстро, упаковали надежно. Я доволен! Товар сделан качественно, сервис в общем на высоте. Пользоваться обязательно буду

Date of experience: February 18, 2019
Turkiye
1 review
4 helpful votes
Follow Huseyin G.
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I am pretty sure the scammer gearbest is paying for positive feedbacks here and they are fake reviews. Anyways, here is my issue. My daughter bought me a phone from these scammers and also paid extra fee for insurance which guarantees to resend immediately if product is broken. Phone arrived us in unworking condition and even we provided them requested evidences, they are forcing us return the item to them. My daughter asked them about why are you selling insurance then and they response really weird. Stay away from gearbest because they are scammers.

We are also going to start a dispute via PayPal and file a chargeback if nothing happens.

We will continue to create and update feedbacks to keep everyone awake and updated until this issue is resolved.

#gearbest_scam #scammer_gearbest #scam-gearbest #gearbest-scam

Date of experience: February 18, 2019
Lily L. Gearbest Rep
over a year old

Dear Huseyin,

Thank you for your feedback.

We at Gearbest will always do our best to help our customers solve their issues.

If unfortunately your product arrives DOA, please check our Warranty policy here: http://www.Gearbest.com/about/warranty-and-return.html.
We never put our customers to write fake reviews.
All these reviews are written by our customers willingly to share their genuine and honest experience with others.
Besides, all the reviews here are posted out after careful checking by the webmaster of this website.
Please respect other customers' reviews.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

Thank you for shopping with Gearbest.

Gearbest Customer Service Center

Brazil
1 review
1 helpful vote
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Melhor compra feita
February 21, 2019

Produtos excelentes, qualidade ótima, cumprem o que anunciam, entrega rápida e suporte ao cliente excelente

Date of experience: February 18, 2019

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom