GearbestReviews 10,706

Placed an order for some flashlights on Tues & paid by Mastercard, not PayPal. Got a call the next afternoon from Citibank Fraud Dept asking if I tried to use my card at PayPal for a $100 transaction that was declined. I did not. Checked my cc account online and saw 6 separate $15 charges to a landscape company in Oakland, CA. I did not make these charges either. Gearbest.com was the only place I used this card recently.

Citibank account has been closed. If I could just cancel the Gearbest.com order, then I would. After reading about all the defective merchandise this company sends out, I don't even want to deal with them. Should have done my research before ordering from them. You have now been warned...

I ordered a sport Cam (Soocoo F23) for a lower price than Go Pro, and I'm really satisfied with it.
Gearbest sent it quickly and I received it 10 days after my order.
Quality is the best for the price I paid.

I purchased a tablet from them on March 17. Tablet delivered on April 11th. Tablet had a row of dead pixel. Customer service first tried to claim than more than 45 day have passed, where less than 30 days passed from purchase to claim. Then customer service offered me to return the item, which is fair, and they will quote "refund back to your GB wallet." which means that they will not return the money but rather give me credit for future purchase. This is a complete contradiction to their 45 days warranty. Had no choice but to open a Paypal dispute
****Update from 4/25/2016 ***
Issue was finally settled. Gearbest, offered me a 60$ (25% of the tablet price)
Refund to my Paypal account, which I will use to try and fix the screen locally. Anyway, I was contacted by Pepper from customer service. She claims that "For the refund on Gearbest, we can offer both refund in payment account and GB wallet.". I will have to let other customers to check for it...

Whatever you do, do not trust this company with your money. I bought a product for $500 off their website. After I didn't get it months later I contacted them and they told me I should've recived it. A while after I figured out that I accidentally put in the wrong city that I wanted it shipped to and asked for them to ship out my product again or give me my money back. They refused and only offered me a 10% discount for my next purchase which was defiantly not sufficient since I just gave them $500 and I didn't get my product. I contacted the shipping agent (UPS) and they told me that it was sent back to the company since the address was non existent. The company still refuses to give me my product which I payed for and refuses to return my money. This is very illegal and I need my money back or product as soon as possible. THIS IS A SCAM. THEY STOLE $500 FROM ME AND REFUSE TO RETURN IT

I ordered some LEDs for me and some friends, they have realy a good quality and they was awesome cheap. The shipping took one week and i am living in germany. The service was good, i have got a fast response. The payment system was ok.

I have bought quite a number of items from this website, for example, Xiaomi Original Yeelight LED bulb, Original Xiaomi Hybrid Dual Drivers Earphones Mi In-Ear Headphones Pro, VR SHINECON Virtual Reality Headset. T3+ Wireless Bluetooth 3.0 Gamepad Gaming Controller.

The quality is good, fast shipping, good services, thus recommended!

Ordered an item. Received totally not as described. Open a dispute. Gearbest ask to ship it back to refund (I pay the shipping cost)
When they received item they refuse to refund. So I lost my money for an item and for the shipping totally 60 $. Awful service. Terrible quality. Highly disappointed.
This review was written 3 months after all disputes (there were 5 actually) were closed by gearbest and paypal in gearbest favour. I tryed one more time to figure it out by opening another dispute on my gearbest account but it didn't work out again. Then I go to google find jabber and wrote a review. Next day gearbest ask if there is something they may do for me. For 3 months I dispute with them with no result. I told them they may keep my money, and may they never bother my again. They found out my order number and refund my for my item 41.99 $ (not for the shipping back to China). And wrote me email that usualy they dont do that but as long as it was my first (and the last) time on gearbest they are "so kind" that refund me a price of the item. I ask them if it is not connect with my review on sitejabber.com:)
Still: never again gearbest!

I was searching for xiaomi mi band 1s. Found out that Gearbest has the best price for it and I ordered it. The order was shipped several hours later after I payed for it. The package came very fast, and the band is fully worked. I'm pleased with the buy. Now I need new smartphone and Gearbest will be the first store I will be searching for it.

I haven't had a single issue when ordering from gearbest. Everything came in the timeframe they set, nothing was missing or damaged. The prices are very good and they have free shipping.

Thanks to Sitejabber and the BBB, they finally admitted that they did receive the DOA cell phone and some how it got into their warehouse. PayPay advised that they have received a credit for my acct of 83.99$US, the purchase price, from GearBest. However I am still out the return shipping cost of 31.95$US, and 5months of frustration and wasted time and effort. I guess you may say I just paid to get educated, and education cost no matter how you get it.
Thanks to all who help get this matter settled.

Two months after placing my order and paying a very respectable amount for some staff, they haven't arrived and they keep making fun of me sending emails to be patient, trying to gain time and this is not their fault. Of course they don't answer anything on my requests for refund. Please take into consideration that I have also paid for an expedited shipping (2-5 business days) so that the items arrive sooner. Totally a scam, avoid them

So, after giving these hucksters one star ten days ago and getting a grovelling reply, the item has still not arrived. They sent me new tracking info (unrelated to the previous info) which, effectively, tracked my my item to somewhere in the world, but nowhere specific. Nor was there any indication of when - if ever - I might receive it. So I decided it was time to cancel the order and face up to the doubtless endless struggle to get my refund. Except I can no longer login to their site using my email address and the password they gave me, so I cannot pin my request to my order. So I am in the same limbo I have been in since I ordered from these thieves over three weeks ago. AVOID THEM LIKER THE PLAGUE!

I had a good experience
Fast shipping
The package arrived well.
I will buy again from them