logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Trest M.
Unfollow Trest M.
Share Review
Report Review

Bright shopping
June 21, 2017

I bought two xiaomi routers in the store Gerarbest (Order No.: W**************), the goods are completely satisfied. Both parcels came before the appointed time. Packing is not damaged, free track number. The courier delivered directly to the office. In the future I will buy at this store and advise everyone. Good prices on sales and points make this store the best

Date of experience: June 21, 2017
RU
1 review
0 helpful votes
Follow Alex P.
Unfollow Alex P.
Share Review
Report Review

First order - first joy
June 21, 2017

I bought a charger for ******* batteries LiiloKala 202 and I am satisfied. Very fast and convenient delivery. Low prices and outgoing sellers

Date of experience: June 21, 2017
Morocco
1 review
0 helpful votes
Follow Evelyne C.
Unfollow Evelyne C.
Share Review
Report Review

Good price
June 21, 2017

Gearbest provides me with the best of Chinese electronic products at the best price.
They have many products cheaper than other Chinese website, especialy on sales products

Date of experience: June 21, 2017
Poland
1 review
1 helpful vote
Follow Mateusz K.
Unfollow Mateusz K.
Share Review
Report Review

Best online store!
June 21, 2017

I have bought smartphone xiaomi 4a from this site, I wouldnt think that my order can come to my country from china that fast!
The prices are very cheap and service is amazing. The support team is very fast and helpful. Ordering from this site is a pure pleasure

Date of experience: June 21, 2017
Morocco
1 review
0 helpful votes
Follow Nass B.
Unfollow Nass B.
Share Review
Report Review

Gearbest, one of the best
June 21, 2017

I've bought more than 20 products from gearbest and i'm satisfied!
My last order number was wb**************
Love this site, they ship faster and their customer service is the best.

Date of experience: June 21, 2017
Portugal
1 review
0 helpful votes
Follow Joao C.
Unfollow Joao C.
Share Review
Report Review

Good online store for technology
June 21, 2017

I have already made 4 orders on Gearbest with which I am completely satisfied, everything arrived well packed and in perfect condition.
On my first order there was a problem with the carrier and Gearbest promptly solved the problem. I recommend the Gearbest to purchase technology equipment.

Date of experience: June 21, 2017
Australia
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

I have made several orders with Gearbest over the last 6 months, I have found their site very easy to navigate and it has been very simple to compile and pay for my orders, I have recommended the site to many people as I am confident their experience will be as good as mine. In the instance that I had and issue with an item that was DOA, the support team were quick to act with clear instructions and a fast refund.
I will continue to shop at Gearbest in the future.

Date of experience: June 21, 2017
Germany
1 review
0 helpful votes
Follow Dennes S.
Unfollow Dennes S.
Share Review
Report Review

My experience with gearbest is very good. Im a student from Germany and i often order gadgets and useful things in online-shops in China. Gearbest is the only shop i trust very much. One time there were problems with a delivery with a mouse, after i sent a ticket they said they will send a new package, and they did.
This review is about my last orders there, i tried to buy a smartphone for about 155.12 days after, the phone (it was for my girlfriend) was delivered to Germany without a problem.
I decided to buy another phone, it was the same phone in another color. They wrote me via ticket, that they will ship the phone some days later because the dont have it in stock, but all over all it took 15-20 days i got my new phone:)
My family was so ecxited when they saw the phone und got to knew the price, so i had to order a phone for my mother, too! The same, but now it was golden. For birthday, my father will get a phone too, with a screen which is only 5 inch.
Just to day: I pay with paypal everytime. Its the fastest way to pay for me and the sop and from my point of view, its the securest for me.

What i want to say with that? Im off the opinion, that Gearbest try to do a good job, and in my case, they did a good job and there is no reason for not recommending this shop to family, friends or others.

Date of experience: June 21, 2017
Greece
1 review
0 helpful votes
Follow Panagiotis P.
Unfollow Panagiotis P.
Share Review
Report Review

I bought my action camera(Yi 2k) from Gaerbest.The experience of the order was insane. I talked with them before for the avaliability and then I proceed to my order. In th estimated timeline I have received my camera in the lowest price in Chine during this period. Their customer service was very helpful, too. They are wiling to solve any issue you have. I am sure I will keeo buying from there.

Date of experience: June 21, 2017
Greece
1 review
0 helpful votes
Follow Olexiy S.
Unfollow Olexiy S.
Share Review
Report Review

I live in Ukraine, I regularly make purchases on various Internet sites. Most often I buy goods for personal use, but sometimes ask them to help them order. I concluded that there is nothing better than this store! The lowest price of goods, excellent customer support, very fast delivery. Service at altitude. In addition, as a payment is used pipel, then all payments are insured. I also want to note that all purchases in this store are perfectly packaged and each, even the smallest purchase, has a tracking number. My last purchase is Teclast H10. I have very little money, I received an excellent smart bracelet that provides many functions (pedometer, clock, alarm clock, message reading and much more). In general, all the consoles shop Girbest!

Date of experience: June 20, 2017
Portugal
1 review
0 helpful votes
Follow Tiago V.
Unfollow Tiago V.
Share Review
Report Review

Great store
June 21, 2017

Great prices and good products. The shipping conditions are interesting. The only problem is related to warranty and returns, that oblige the return to China in poor conditions.

Date of experience: June 20, 2017
Czechia
1 review
0 helpful votes
Follow Monika H.
Unfollow Monika H.
Share Review
Report Review

Every order is ok and if its not, they solve it really fast and with great result! Orders came to Czech Republic about 14 days, thats really nice. I buy ecigs only at GEARBEST!

Date of experience: June 20, 2017
Italy
1 review
0 helpful votes
Follow Annamaria P.
Unfollow Annamaria P.
Share Review
Report Review

Its the best place to find all the unique gadgets for a reasonable price. I mean there is no place where you can get a xiaomi Mi 5 under 200 $ with rom global. And the customer service is very responsive and positive.

Date of experience: June 20, 2017
Poland
1 review
0 helpful votes
Follow Lukasz K.
Unfollow Lukasz K.
Share Review
Report Review

Excellent shop
June 21, 2017

I am very satisfied, product came really quick and matched the description. I got exactly what I wanted.

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
Follow Willian B.
Unfollow Willian B.
Share Review
Report Review

The gearbest is undoubtedly the best online store with Chinese products. The support is incredible, the products are amazing and the timeliness with the delivery as well. Super recommend it! (sorry for my bad english, guys)

Date of experience: June 20, 2017
NL
1 review
0 helpful votes
Follow R F.
Unfollow R F.
Share Review
Report Review

Bought a tv box and many other products over the past few years, I am really satisfied with their service as well as their support has been helpful in the past.

Date of experience: June 20, 2017
Spain
1 review
0 helpful votes
Follow ROBERTO C.
Unfollow ROBERTO C.
Share Review
Report Review

Excelente¡¡
June 20, 2017

Tras realizar varias compras, nunca he tenido ningún problema, siempre me ha llegado todo muy bien a muy buen precio.

Date of experience: June 20, 2017
Italy
1 review
0 helpful votes
Follow Antonio F.
Unfollow Antonio F.
Share Review
Report Review

My first order on gearbest WW************** is a Yi 4k cam. I ordered it on 28/05/2017 cause it's the lowest price and It arrived around 13days, so fast! It works so well and It's wonderful!
I recommend gearbest, cause I'm finding everything I want, the prices are low and the shipping is so fast! Gearbest is really the best shopping online!

Date of experience: June 20, 2017
Brazil
1 review
0 helpful votes
Follow Felipe P.
Unfollow Felipe P.
Share Review
Report Review

Gearbest Site
June 20, 2017

I always recieved my products in good condition.
Support is very attentive.
I recommend the GearBest!

Date of experience: June 20, 2017
Texas
1 review
0 helpful votes
Follow R C.
Unfollow R C.
Share Review
Report Review

Pleasure ordering!
June 20, 2017

My first order with Gearbest was handled very well! My order of 2 Nitecore Tubes was delivered very quickly and I received prompt communication all the way from ordering until the product was delivered. I am very impressed with Gearbest's service and look forward to making more orders in the future!

Rev_Pizzaguy
Order #: WP**************
March 17,2017

Date of experience: June 20, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom