Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought a Glasses cleaning brush and I am very satisfied with the quality of the product. It came intact in its own small bag. When I tried it it actually cleaned my glasses perfectlyalthough I was a little hesitant as to whether it would work efficiently or not. As for the site (gearbest.com) I am very pleased with the great range of products it offers and I intend to do some more shopping from it!
J'ai acheté beaucoup de produits allant de 1 a 80 et je n'ai jamais eu de problêmes, le support technique est assez rapide et compréhensif pour annuler une commande et renvoyer des fonds.
Très utile pour acheter du xiaomi, il y a souvent des réductions et des coupons.
I ordered a QZSD Q666 tripod. Best price on the net! The order was sent clearly, it arrived at the agreed time. The goods qualitative, corresponds to the description.
Very good products, very easy to talk too, every time i open a ticket they reply very fast and every time have a solution for me. I have recommended the GearBest to all my friends and until now, no one had a problem.
This order was exclusively to batteries, because it's not possible to make a order with different types of products, like as batteries.
The delivery timing was close to the end, but it was my first order with the shipping method from "EU Registered", not bad comparing with "Spain express".
Overall i consider a excellent service :)
After the first order that have a excellent impression, i make a second order with more products.
The result overall was equal excellent like the first order.
Several products, one delivery!
Excellent products and match the description!
Recommended!
I receive my orders so quiqly. The quality is really better than other shoping websites. Also fast shipping.
I like their promotions so much, where you can find a very low prices.
For me gearbest is the best
Order No.: W**************
Se potessi non darei neanche una stella. Ho acquistato uno Xiaomi mi Drone 4k che mi è arrivato non funzionante. Ho segnalato il guasto il giorno successivo all'arrivo del prodotto e soltanto dopo essermi accertato del problema, impiegando un giorno intero a cercare di capire se fosse di natura hardware o software. Gearbest mi ha fatto perdere circa 10 giorni richiedendomi informazioni varie, compresi video, screenshot e dati contenuti allinterno dellapplicazione che gestisce il drone. Dopo tutta questa serie di perditempo, Gearbest ha riconosciuto il problema e mi ha risposto proponendomi 3 soluzioni:
1. Un buono da 30 USD se scelgo di tenere larticolo difettoso
2. Restituzione del prodotto con spese a carico mio e rimborso inferiore a quanto ho pagato al momento dell acquisto, nonostante abbia segnalato il problema il giorno dopo l'arrivo del pacco.
3. proposta di acquisto di un ulteriore drone con uno sconto di 30 circa rispetto al costo ufficiale.
Proposte ovviamente ridicole, che mi portano a concludere che è un e-commerce decisamente poco serio. Dovrebbero cercare il giusto compromesso per soddisfare il cliente e non il modo per accaparrarsi comunque il loro guadagno. Con questa politica non hanno perso un nuovo cliente, ma mille.
Sconsigliatissimo
I have an amazing experience buying in gearbest, all of my stuff i buy in gearbest. Me and my family always buy there.
This is my recent order: WP**************
I bought many things at Gearbest.com, all came quickly and without damage. I can definetely recommend this shop.
Amazing store to buy anything cool, i had buy a good smartphone for excellent price and come all righ
Please never shop from this site! It's not possible to use any guarantee. Everytime has a problem with deliveries.
Dear Aleksander,
We regret that you are experiencing issues with your order.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you.
Gearbest.com
My experience so far show me that this is the best online store, for all kinds of items for purchashe!
I've already ordered them many times. Everything was fine.
Many times I have ordered them always in time and in excellent quality.
The customer service is absolutely helpful
I have received many items and products from Gearebest, it's so cool, fast delevring, good quality, awesome prices
I have bought from Gearbest a few items for my e-cig and some equipment for charging batteries.
The costumers support was excellant and the products came to me in a perfect condition and in time as promised!
Easy navigation site, easy to order, easy to pay!
I will shop from Gearbest again and again!
I ran into the gearbest.com store quite by accident, but did not regret it at all. Not a bad choice, an excellent policy of the store itself. Impeccable quality of the goods! I ordered goods at gearbest.com with a total cost of 3500 rubles and did not regret about any of my orders. I can only advise everyone on this trading platform, which in our time may well compete with its counterparts.
However, I want to highlight my most successful order May 19,2017 07:36:35 Number: W************** Shipping method: Russia Custom. This headphones bluedio, thanks to which I began to lead a healthy lifestyle.
Fast delivery, recommender price, best discounts ever. Great customer service. Always added new products with very good prices.
I MADE AN ORDER THAT WAS SUPPOSE TO BE 1 WEEK FOR DELIVERY ON THEIR PROMOTION. THEN THEY TELL ME WHEN I INQUIRE VIA MESSENGER THAT IT IS BACK ORDERED 2-3 WEEKS AND THEY COULD REFUND OR WAIT. ( THIS IS THE DAY AFTER I ORDERED) I SAY REFUND AND THEY SAY NO SORRY CANT DO THAT IT SHIPPED... WITH IN 1 HOUR OF BEING ASKED IF I WANT A REFUND. NOW THEY REFUNDED THE $2 FLASHLIGHT THEY SOLD ME NOT IN THE FORM OF CASH BUT IN SOME POINTS SYSTEM IN THEIR WEBSITE! THIS IS ILLEGAL. I'M REPORTING THEM AND DISPUTING WITH MY BANK! SCAM CHINESE COMPANY BE WARE! SUBMITTING THIS TO POST OFFICE FOR MAIL FRAUD COMPLAINT!
Dear Customer,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
There is clear dispatch time of the item indicated on the website.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest.com
I buy in this store for about a year. The product fully corresponds to the description, the quality is at the highest level. I would especially like to note the support service, which worries about the buyer being satisfied with the order, quickly and laconically answers all the related questions. Another big plus is fast delivery (up to 14 days in Ukraine). Excellent replacement for Ali
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Piero,
We regret that you are experiencing issues with your item.
Customers are advised to provide a video to indicate the issue of the item in detail.
-Regarding Quadcopters and RC toys please review our policy here: http://www.gearbest.com/about/warranty-and-return.html
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon.
Gearbest.com