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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Spain
2 reviews
0 helpful votes
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Best chinesse shop
November 29, 2017

The Best chinesse shop, better pices and faster delivery than another ones... I preffer them to another ones...

Date of experience: November 28, 2017
GB
1 review
0 helpful votes
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High fly gearbest
November 29, 2017

Ive been shopping on gearbest website for about 6 months never had any problems at all customer service is outstanding the staff are friendly they try there best to solve your issues as fast as possible not that I had many problems all my products have come and well packed I would recommend gearbest to anyone great company

Date of experience: November 28, 2017
Brazil
1 review
0 helpful votes
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Gearbest is the best store for electronics and gadgets that I know on the WEB, with an awesome support and best communication with client, the support team will solve any doubts that you can have.

Date of experience: November 28, 2017
Portugal
1 review
0 helpful votes
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Excellent company
November 29, 2017

All purchases were quiet, have no problem with the company, there are some small issues with items on sale without stock but nothing that disqualify the company. I recommend it to everyone.

Date of experience: November 28, 2017
RU
1 review
0 helpful votes
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I ordered a card reader from Gerbest delivery to Russia took just over three weeks. Card reader I have been using for more than a year. GEARBEST provides many products at competitive prices and with various payment methods.

Date of experience: November 28, 2017
Brazil
1 review
0 helpful votes
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Best site ever
November 29, 2017

So, i'll start with the format of the plataform, its so good and easy to use. After the prices are the best
The comunication and assistance of the site is so good
For me, one of the best sites

Date of experience: November 28, 2017
Kazakhstan
1 review
0 helpful votes
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My name Rafael, i will post review about gearbest, because is my favorite store.
My order number WP**************.
It's a 2 xiaomi pen and 3 ink.
I ordered this items 18.06, it's shipped 19.06 and delivered 14.07.
But other my order delivered for 2 weeks (very fast).
I like this pens, is original and good built quality.
I chose gearbest because:
1) good price
2) fast delivery
3) good support center
3) only original
I recommend gearbest :)

Date of experience: November 28, 2017
RU
1 review
1 helpful vote
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So far so well
November 28, 2017

I've been shopping in gearbest almost a year now and I am very pleased with my experience. Assortment and prices are excellent. Sometimes there are excellent discounts and promotions. And thr "Gearbest points" is great feature.
The only drawback is the time of delivery. Two or three times my orders lost in transit but the store has given me moneyback or sent the parcel again.

Date of experience: November 28, 2017
Greece
1 review
0 helpful votes
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Excellent shop
November 28, 2017

I ordered a drone from gearbest.
Fast shipping to Greece.
They have almost every product you can think to buy in excellent prices. Customer support is very helpful. I would recommend this shop to everyone.

Date of experience: November 28, 2017
Brazil
1 review
0 helpful votes
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Tive duas experiências de compra no site da gearbest, um fone de ouvido e um smartphone e os dois produtos chegaram pra mim, apesar da demora

Date of experience: November 28, 2017
Italy
1 review
0 helpful votes
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GEARBEST TOP
November 28, 2017

Sono anni che acquisto e non ho mai avuto di che lamentarmi, ottimo store, catalogo e prezzi imbattibili, assistenza veloce e disponibile.

Date of experience: November 28, 2017
Poland
1 review
0 helpful votes
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Gorąco polecam
November 28, 2017

Na GearBest zamawiam od roku i jeszcze nigdy się nie zawiodłem. Każda przesyłka wysyłana jest zgodnie z zapisanym na stronie terminem. Ponadto wszystko jest zawsze bardzo porządnie zapakowane i jeszcze nigdy nie zdarzyło mi się żeby coś było uszkodzone lub nie zgodne z opisem. Na początku podchodziłem do tej strony z dystansem i zamawiałem tylko niedrogie rzeczy, ale z czasem kiedy zdobywałem coraz lepsze doświadczenia zacząłem zamawiać droższe przedmioty (elektronika i e-papierosy) i jeszcze nigdy się nie zawiodłem. Wielkim plusem jest to że oferowane jest wiele sposobów wysyłki (szybsze droższe i wolniejsze ekonomiczne) oraz kilka magazynów, a niektóre z nich znajdują się w europie, dzięki czemu bardzo szybko otrzymamy zamówione dobra. Ze swojej strony mogę polecić.
I have been ordering GearBest for a year now and have never been disappointed. Each shipment is sent in accordance with the terms written on the page. In addition, everything is always very well packaged and I have never had anything that was damaged or incompatible with the description. At first I approached this site at a distance and ordered only inexpensive things, but over time, as I gained more and better experience, I began to order more expensive items (electronics and e-cigarettes) and I have never been disappointed. The great plus is that there are many shipping methods (faster, more expensive and slower economical) and several magazines, and some of them are in Europe, so that we will receive the goods very quickly. For my part I can recommend.

Date of experience: November 28, 2017
Malta
1 review
1 helpful vote
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I have bought several items from this website. Tech gadgets, clothing and accessories and even more.

My experience was always good, with quick customer support, fast shipping and also an easy-to-use website.

The items I have bought (Xiaomi Yi Camera, Xiaomi clothing and other tech gadgets) arrived in less than 2 weeks and arrived in perfect condition and was quite a good deal. Tracking is also always provided. Items were also as described on the website and should you have any questions one of the customer support agents will answer 24/7.

Another pro is that this website accepts PayPal, something which many China-based websites do not have.

GearBest also gives customers GB points according to money spent on orders, reviews on their products and more. You can use the GB points to purchase real items.

Unlike other websites, GearBest offer high quality products with warranty and they also accept returns.

Date of experience: November 27, 2017
RU
1 review
0 helpful votes
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Gearbest
November 28, 2017

I made an order LeEco Le S3 X626 Order number W**************
All has reached intact and safe. Delivery time 25 days. The goods are original. I'm satisfied. I can recommend this seller

Date of experience: November 27, 2017
Brazil
1 review
0 helpful votes
Follow Adinelson F.
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O melhor site de compra.
November 28, 2017

Gostaria aqui de deixar meus agradecimentos a equipe da GEARBEST, durante muito tempo tive receio de comprar em sites internacionais, uma vez que ja havia tido problema com outros, porém quando conheci a GEARBEST, e comprei alguns produtos pude ver como são profissionais, sempre fazendo tudo com excelência, recomendo a todos que posso. O melhor site para compras internacionais.

Date of experience: November 27, 2017
Poland
2 reviews
0 helpful votes
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Nice
November 28, 2017

Great fast support and quick shipping packages. Five big stars :) very niceeeee

Order number: W**************

Date of experience: November 27, 2017
Spain
1 review
0 helpful votes
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Muy buena página, fiable y de calidad. Llevo comprando desde hace un año, y no he tenido problema alguno con ellos

Date of experience: November 27, 2017
Canada
3 reviews
0 helpful votes
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Hi, first of all, I would say I'm doing this review for the people who are scared of online chinese sites. So one day I was watching for a gaming mouse but they all was expensive so I checked in chinese sites and found this site called GearBest. I checked for a mouse and found one for 5 bucks! I ordered it and it came after 1 month and it was free so pretty nice because normally it takes 2 month in other sites. After I received my item, I tested it and it was really nice for it price! Since, I bought a pc and a tv box! In short terms, a really nice cheap site.

Date of experience: November 27, 2017
Spain
1 review
0 helpful votes
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Xiaomi rodmi 2S
November 28, 2017

Very fast shipping, very good packing, excellent website, i will buy again!
One of the best chinese websites for electronic devices

Date of experience: November 27, 2017
Germany
1 review
0 helpful votes
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I ordered about 10 times, mostly small gadgets. There website works very well I you want to make a good deal on gadgets. Payment is easy (PayPal) and the great customer service makes up for the long delivery. Great Store! I can only recommend it

Date of experience: November 27, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom