logo

Gearbest

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

Gearbest

3.7
gearbest.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Gigi V.
Unfollow Gigi V.
Share Review
Report Review

Gearbest - Recommended site
December 30, 2017

I would like to recommend Gearbest site, based on my positive experience, for product quality, prices and service.

Date of experience: December 30, 2017
France
1 review
0 helpful votes
Follow Bertrand H.
Unfollow Bertrand H.
Share Review
Report Review

I'm very happy of my orders done at Gearbest.com that's why I want to share it! The choice of product is large enough, and the very good point is the possibility to choose between different shipment options, often the slowest is free but if you want your product faster, just a couple of $ is often enough.
I definitely recommend Gearbest! I got my earphones in 2 weeks!

Date of experience: December 30, 2017
Morocco
1 review
0 helpful votes
Follow Achr A.
Unfollow Achr A.
Share Review
Report Review

GEARBEST IS THE BEST
December 30, 2017

My best shopping web site
Really happy for the service and the shipping
Good prices as well! The best thing i loved a lot really is the support
As a conclusion The site is amazing. The prices are very good, customer service is perfect, they ship fast.

Date of experience: December 30, 2017
Brazil
1 review
0 helpful votes
Follow Leandro H.
Unfollow Leandro H.
Share Review
Report Review

Good Seller
December 30, 2017

Store super reliable.
I always meet the delivery times of the products and all I received were very well packaged.
I recommend

Date of experience: December 30, 2017
Philippines
4 reviews
1 helpful vote
Follow Jonathan L.
Unfollow Jonathan L.
Share Review
Report Review

I bought several items from them last November 2017, all the products eventually arrived after a while. All the items where well packaged and in good working condition (no lemons!). I say this since one of my orders was delayed for 3 weeks. I contacted their customer service (via their website, and they reply to your GearBest account), they normally reply within 24-48 hrs, and they helped me sort things out.

It is good to buy from GearBest if you are willing to wait.

Tip:
- wait for the occasional flashsale. The discounts are significant.
- if you get a coupon code, COMPARE if it will actually lessen the amount you'll pay. Since sometimes the coupon code will give you a discount on the item but disable other ongoing promotions (like free shipping).

Date of experience: December 30, 2017
Poland
1 review
0 helpful votes
Follow Jakub W.
Unfollow Jakub W.
Share Review
Report Review

Polecam
December 30, 2017

Jestem bardzo zadowolony z zakupów na gearbest. Chińskie produkty są coraz lepsze. Można je kupić bardzo korzystnych cenach, a nie odbiegają jakością od największych światowych marek w dużo wyższych cenach. Czas wysyłki bardzo szybki, obsługa bardzo uprzejma i pomocna. Z czasem dostarczenia to już różnie bywa, jedne przychodzą po 2 tygodniach a inne po miesiącu albo dłużej. Ogólnie jednak polecam.
Kupiłem nóż Enlan EL02B Axis Lock Folding Knife. Cena jest fantastyczna a jakością nie odbiega od 3krotnie droższych innych firm

Date of experience: December 30, 2017
Turkiye
1 review
0 helpful votes
Follow Nazmi S.
Unfollow Nazmi S.
Share Review
Report Review

Gearbest
December 30, 2017

Gearbest is the perfect place. The products are of high quality, original and on time delivery. I do all the shopping. I recommend everyone.

Date of experience: December 30, 2017
Greece
1 review
0 helpful votes
Follow Christos S.
Unfollow Christos S.
Share Review
Report Review

I bought a phone order WP************** the phone came in 25-30 days it had good protective package, the phone was sealed in the original package, and I had no problem with my order, I found the Mi Max in very good price!

I Recommend gearbest because of the low price and good customer support.

Date of experience: December 30, 2017
Washington
1 review
0 helpful votes
Follow Duncan H.
Unfollow Duncan H.
Share Review
Report Review

I received a 21 x Cree XML T6 LED Police Large Flashlight, from this company with no battery instructions. I purchased the batteries separately on Amazon but sadly the torch failed to work. I have contacted the company web site for a return on at least a dozen attempts but the return ticket cannot be processed as their web site doesn't reconise their own order number. Repeated requests for assistance are returned with trite bearing no attempt to answer the question probably as the queries are answered by either a computer or someone with a lack of English comprehension

This company is terrible

Date of experience: December 30, 2017
Lily L. Gearbest Rep
over a year old

Dear Duncan,

Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Best regards,

Gearbest Customer Service Center

Turkiye
1 review
0 helpful votes
Follow Radoslaw K.
Unfollow Radoslaw K.
Share Review
Report Review

Great store.
December 30, 2017

I have made about 20 orders and all went good. Prices are really low and items' quality is good. Their support is really helpful and fast. They have great system of getting prices lower by points or coupons and shipping cost is cheap or it is free. Really recommend.

Date of experience: December 30, 2017
Spain
1 review
0 helpful votes
Follow Enrique A.
Unfollow Enrique A.
Share Review
Report Review

Until now I have made three purchases from GearBest which were delivered to my country in Europe in less than 4 weeks time (using economic delivery options), and since then I have made two more purchases which are yet to arrive. With regards to the first three purchases, the parcels arrived in good condition, and so did the products inside (an e-cig atomizer, toys, and cables).

The atomizer is an original one, not a dupe, which is great taking into account the cheap price of the product. Further, even though I did not expect much from the quality of some products such as small toys and cables, the products were much better than I expected to be honest. Usually cheap conductive materials and connectors (in cables) are used, or cheap plastic materials are used in some toys, but the ones I purchased have better materials and seem to be built very sturdily. Only time will say whether these in fact are good products, but I have reason to believe that they are and thus I have made further purchases from GearBest which I expect to arrive very soon.

Date of experience: December 30, 2017
Portugal
1 review
0 helpful votes
Follow Pedro A.
Unfollow Pedro A.
Share Review
Report Review

Gearbest expirience
December 30, 2017

Im very happy about shopping expirience in gearbest!
I do many purchases and i have a very positive feedback about Gearbest!
I had some problems with three or two orders, but gearbest always tried to help me in the best way! I was never harmed.
I think they could improve the support!
With people who speak fluent English but especially people who speak Portuguese, Spanish, French and Italian, to improve the European market.
I recommend the website gearbest! For me it's the best technology sales site, best prices in the world.
Keep going :D

Date of experience: December 30, 2017
Poland
1 review
0 helpful votes
Follow Malgorzata F.
Unfollow Malgorzata F.
Share Review
Report Review

The best shop
December 30, 2017

Gearbest sends the ordered items very fast, everything is great always, items are the best quality and agree with the descriptions, the packages are well packed.
I am very satisfied with shopping at the Gearbest. This is my favorite shop.

Date of experience: December 30, 2017
Poland
1 review
0 helpful votes
Follow mariato k.
Unfollow mariato k.
Share Review
Report Review

I've used many online stores, but I have to admit Gearbest is my favourite by far! There are so many great items to choose from, and it's so easy to use. There are no downsides. Free shipment is offered, as well as other varied forms of shipping and they're all very reliable. All the packages I've ordered so far have arrived exactly on time. I've never had any problems with the quality of ordered items. The customer service is great, and very helpful. Often there are sales, coupons and other great occasions. Awesome sales for Black Friday, 11.11, and Cyber Monday, however there are also some really good sales throughout the years too.

Gearbest is great. And I recommend it to all my friends all the time.

Date of experience: December 30, 2017
Brazil
1 review
0 helpful votes
Follow Danubio S.
Unfollow Danubio S.
Share Review
Report Review

They really deserves the high score presented here. They are always professional and willing to help their customers. Good products, safe delivery and good politics. They also have a lot of products and multiples payment methods.

Date of experience: December 29, 2017
Spain
1 review
0 helpful votes
Follow JoseBenito d.
Unfollow JoseBenito d.
Share Review
Report Review

He realizado varias compras y no he tenido problemas, es mi pagina de referencia ante de realizar cualquier compra online. Todo pefecto

Nov 06,2017 10:36:54 AMOrder Number: W**************

Date of experience: December 29, 2017
Poland
1 review
0 helpful votes
Follow Dariusz S.
Unfollow Dariusz S.
Share Review
Report Review

Opinion
December 30, 2017

I would like to share my opinion about the store with you. At the beginning I was quite suspicious because of the geographical distance that separates me from the seller. Fortunately, unnecessarily
I've ordered a few things from Gearbest now. Each product received was original and works well. Most of the items came to me quite quickly and well packaged. Customer service is very friendly, but I think that not everyone understands English well, but they try their best, it only takes a little more time, which was not a problem at the moment. And they have a really nice point system, so you can save some money when you buy, although prices are low. I can only recommend a gearbest and we will definitely order it again.

Date of experience: December 29, 2017
Poland
1 review
0 helpful votes
Follow Pawel C.
Unfollow Pawel C.
Share Review
Report Review

Gearbest is great!
December 30, 2017

I really like buying stuff via Gearbest! In my opinion it's one of the greatest and well-organized website that allows you to buy some things. You'll be happy with the prices and quality of goods and for the customer's service if you will need some help. I've made about 10 transactions and I'm sure it will be much more!

Date of experience: December 29, 2017
GB
1 review
0 helpful votes
Follow Gytis P.
Unfollow Gytis P.
Share Review
Report Review

Amazing
December 30, 2017

The site is amazing. The prices are very good, customer service is perfect, they ship fast. Overall the site is amazing and I order from there everytime.

Date of experience: December 29, 2017
India
1 review
0 helpful votes
Follow Shreyas D.
Unfollow Shreyas D.
Share Review
Report Review

Only the best gear!
December 30, 2017

Have been shopping with them for quite a while and customer service is prompt and is fast with resolving problem faced regrading the orders

Date of experience: December 29, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom