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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I would like to recommend Gearbest site, based on my positive experience, for product quality, prices and service.
I'm very happy of my orders done at Gearbest.com that's why I want to share it! The choice of product is large enough, and the very good point is the possibility to choose between different shipment options, often the slowest is free but if you want your product faster, just a couple of $ is often enough.
I definitely recommend Gearbest! I got my earphones in 2 weeks!
My best shopping web site
Really happy for the service and the shipping
Good prices as well! The best thing i loved a lot really is the support
As a conclusion The site is amazing. The prices are very good, customer service is perfect, they ship fast.
Store super reliable.
I always meet the delivery times of the products and all I received were very well packaged.
I recommend
I bought several items from them last November 2017, all the products eventually arrived after a while. All the items where well packaged and in good working condition (no lemons!). I say this since one of my orders was delayed for 3 weeks. I contacted their customer service (via their website, and they reply to your GearBest account), they normally reply within 24-48 hrs, and they helped me sort things out.
It is good to buy from GearBest if you are willing to wait.
Tip:
- wait for the occasional flashsale. The discounts are significant.
- if you get a coupon code, COMPARE if it will actually lessen the amount you'll pay. Since sometimes the coupon code will give you a discount on the item but disable other ongoing promotions (like free shipping).
Jestem bardzo zadowolony z zakupów na gearbest. Chińskie produkty są coraz lepsze. Można je kupić bardzo korzystnych cenach, a nie odbiegają jakością od największych światowych marek w dużo wyższych cenach. Czas wysyłki bardzo szybki, obsługa bardzo uprzejma i pomocna. Z czasem dostarczenia to już różnie bywa, jedne przychodzą po 2 tygodniach a inne po miesiącu albo dłużej. Ogólnie jednak polecam.
Kupiłem nóż Enlan EL02B Axis Lock Folding Knife. Cena jest fantastyczna a jakością nie odbiega od 3krotnie droższych innych firm
I bought a phone order WP************** the phone came in 25-30 days it had good protective package, the phone was sealed in the original package, and I had no problem with my order, I found the Mi Max in very good price!
I Recommend gearbest because of the low price and good customer support.
I received a 21 x Cree XML T6 LED Police Large Flashlight, from this company with no battery instructions. I purchased the batteries separately on Amazon but sadly the torch failed to work. I have contacted the company web site for a return on at least a dozen attempts but the return ticket cannot be processed as their web site doesn't reconise their own order number. Repeated requests for assistance are returned with trite bearing no attempt to answer the question probably as the queries are answered by either a computer or someone with a lack of English comprehension
This company is terrible
I have made about 20 orders and all went good. Prices are really low and items' quality is good. Their support is really helpful and fast. They have great system of getting prices lower by points or coupons and shipping cost is cheap or it is free. Really recommend.
Until now I have made three purchases from GearBest which were delivered to my country in Europe in less than 4 weeks time (using economic delivery options), and since then I have made two more purchases which are yet to arrive. With regards to the first three purchases, the parcels arrived in good condition, and so did the products inside (an e-cig atomizer, toys, and cables).
The atomizer is an original one, not a dupe, which is great taking into account the cheap price of the product. Further, even though I did not expect much from the quality of some products such as small toys and cables, the products were much better than I expected to be honest. Usually cheap conductive materials and connectors (in cables) are used, or cheap plastic materials are used in some toys, but the ones I purchased have better materials and seem to be built very sturdily. Only time will say whether these in fact are good products, but I have reason to believe that they are and thus I have made further purchases from GearBest which I expect to arrive very soon.
Im very happy about shopping expirience in gearbest!
I do many purchases and i have a very positive feedback about Gearbest!
I had some problems with three or two orders, but gearbest always tried to help me in the best way! I was never harmed.
I think they could improve the support!
With people who speak fluent English but especially people who speak Portuguese, Spanish, French and Italian, to improve the European market.
I recommend the website gearbest! For me it's the best technology sales site, best prices in the world.
Keep going :D
Gearbest sends the ordered items very fast, everything is great always, items are the best quality and agree with the descriptions, the packages are well packed.
I am very satisfied with shopping at the Gearbest. This is my favorite shop.
I've used many online stores, but I have to admit Gearbest is my favourite by far! There are so many great items to choose from, and it's so easy to use. There are no downsides. Free shipment is offered, as well as other varied forms of shipping and they're all very reliable. All the packages I've ordered so far have arrived exactly on time. I've never had any problems with the quality of ordered items. The customer service is great, and very helpful. Often there are sales, coupons and other great occasions. Awesome sales for Black Friday, 11.11, and Cyber Monday, however there are also some really good sales throughout the years too.
Gearbest is great. And I recommend it to all my friends all the time.
They really deserves the high score presented here. They are always professional and willing to help their customers. Good products, safe delivery and good politics. They also have a lot of products and multiples payment methods.
He realizado varias compras y no he tenido problemas, es mi pagina de referencia ante de realizar cualquier compra online. Todo pefecto
Nov 06,2017 10:36:54 AMOrder Number: W**************
I would like to share my opinion about the store with you. At the beginning I was quite suspicious because of the geographical distance that separates me from the seller. Fortunately, unnecessarily
I've ordered a few things from Gearbest now. Each product received was original and works well. Most of the items came to me quite quickly and well packaged. Customer service is very friendly, but I think that not everyone understands English well, but they try their best, it only takes a little more time, which was not a problem at the moment. And they have a really nice point system, so you can save some money when you buy, although prices are low. I can only recommend a gearbest and we will definitely order it again.
I really like buying stuff via Gearbest! In my opinion it's one of the greatest and well-organized website that allows you to buy some things. You'll be happy with the prices and quality of goods and for the customer's service if you will need some help. I've made about 10 transactions and I'm sure it will be much more!
The site is amazing. The prices are very good, customer service is perfect, they ship fast. Overall the site is amazing and I order from there everytime.
Have been shopping with them for quite a while and customer service is prompt and is fast with resolving problem faced regrading the orders
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Duncan,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Best regards,
Gearbest Customer Service Center