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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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LERAVAN Magic Massage Paste Extension Cord - very useful for easy of use. Very good quality product. Fast delivery and good price. I will recommended this shop.
Recommended store! Fast shipping! Good prices! I shop a lot of times and never had problem! Their support is very good!
Gearbest is my first-choice website when I want to buy gadgets online for the best price.
They have a wide range of products to choose from and a nice costumer support that is always available to help us to solve problems that might happen.
I definitely recommend them!
I discovered this site a couple of years ago, and i started buying some stuff, I was really satisfied so I keept buying and buying, now I can't stop! I even ordered some Tech things. The customer service is really good and kind, if u have a problem they will solve it very quickly. So I really reccommend it!
Gearbest is a really comfortable and safe site, every order sent is really checked. The service they offer you is the best, and at any time they are available for clarification.
GearBest is certainly a guarantee of safe and convenient purchase: excellent order management and after-sales support are a test of seriousness and security for the customer. Personally I am very satisfied even for the consideration received. Many thanks to GearBest.
I am positively surprised... because I was sceptical about, how a company from the other end of the world is going to be able to deliver me anything so fast... but They did. I bought till today lots of stuff and everything was just as it should. No problems with anything during transaction. Good quality products. Reliable customer service. Didn't let me down so far. I recommend Gear Best.
Best store i ever seen, good products and reasonable prices, good support and communication, i use gearbest for the most of my online shopping.
I buyed on Gearbest some items and I absolutely satisfied. Very fast shipping, well packaged. Items as described. Support is also on the good level. When got a problem always was solved. I recommend. Bye lubicko87.
Es una muy buena tienda, producto 100% de calidad, lo recomiendo, muy buena atención al cliente, cuando pedi algun reembolso, me lo dieron, responden rápido, muy gustosa por comprar en Gearbest.
I like this store. Always the products were qualitative. I recommend everyone to buy from this site. I am very satisfied about shopping on gearbest. My order came to me faster than I was expecting, Procuct (phone) was chip and it is very good quality. I can't say anything bad about my order on gerabest.com and I sincelary recommend this store!
Bought many goods and gadgets from GearBest, so far so good. Fast shipping, best prices, and kind customer service when needed it. Last buy a Onda Tablet V80, for the small price of 60, while other Chinese sellers were placing it about 80! GearBest is really the best!
Order nr. W**************
Thieye t5 is a good quality cheap camera... the ambarella chip is a must have in this camera that provides clear images an smooth videos, i recomend this action camera. Came whit two bateries.
I bought on Gearbest Car Phone Holder and I am suprised how chip and good quality it is. I am also very satisfied about time of shipping, it came to me within few days despite that i chose free shiping option. I sincelary recommend shopping on gearbest.com!
I really love this, it's my favourite online store! Everytime i buy something i already know it will arrive quickly and in perfect conditions. Also technical support is great. It's my first choice when i need tech stuff!
I got a cell phone and it arrived within the expected time in great working conditions perfectly. Very satisfied with the store.
Es la mejor tienda para compras de tecnología en china, muy buenos precios y muchas promociones, aparte la atención es rápida y eficaz.
As I am Brazilian, it takes a while for me to receive my products, but this is not the fault of Gearbest, but Customs. Gearbest is very agile, always sending the products quickly. I bought two gifts there for my family, everyone loved it! One of the best sites to buy electronics and jewelry.
A complete and well detailed site where we find everything we need.
Very advantageous prices, a correct delivery time for Europe.
I recommend this site to everyone.
There is a very good site for orders. I have make a lot orders from this site and all i have received complete. I said that because im from Greece. Very fast shipping, no customs, detailed product description, very good service. Very good site!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.

