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Gearbest

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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Poland
1 review
1 helpful vote
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Very good shop
February 23, 2018

LERAVAN Magic Massage Paste Extension Cord - very useful for easy of use. Very good quality product. Fast delivery and good price. I will recommended this shop.

Date of experience: February 23, 2018
Greece
1 review
1 helpful vote
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Fabulous
February 23, 2018

Recommended store! Fast shipping! Good prices! I shop a lot of times and never had problem! Their support is very good!

Date of experience: February 23, 2018
Portugal
1 review
1 helpful vote
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Gearbest is my first-choice website when I want to buy gadgets online for the best price.
They have a wide range of products to choose from and a nice costumer support that is always available to help us to solve problems that might happen.
I definitely recommend them!

Date of experience: February 23, 2018
Italy
5 reviews
4 helpful votes
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I discovered this site a couple of years ago, and i started buying some stuff, I was really satisfied so I keept buying and buying, now I can't stop! I even ordered some Tech things. The customer service is really good and kind, if u have a problem they will solve it very quickly. So I really reccommend it!

Date of experience: February 23, 2018
Italy
1 review
1 helpful vote
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Gearbest is life!
February 23, 2018

Gearbest is a really comfortable and safe site, every order sent is really checked. The service they offer you is the best, and at any time they are available for clarification.

Date of experience: February 23, 2018
Italy
1 review
0 helpful votes
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GearBest is certainly a guarantee of safe and convenient purchase: excellent order management and after-sales support are a test of seriousness and security for the customer. Personally I am very satisfied even for the consideration received. Many thanks to GearBest.

Date of experience: February 23, 2018
Poland
1 review
1 helpful vote
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I recommend
February 23, 2018

I am positively surprised... because I was sceptical about, how a company from the other end of the world is going to be able to deliver me anything so fast... but They did. I bought till today lots of stuff and everything was just as it should. No problems with anything during transaction. Good quality products. Reliable customer service. Didn't let me down so far. I recommend Gear Best.

Date of experience: February 23, 2018
Morocco
1 review
1 helpful vote
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Best store
February 23, 2018

Best store i ever seen, good products and reasonable prices, good support and communication, i use gearbest for the most of my online shopping.

Date of experience: February 22, 2018
Slovakia
1 review
1 helpful vote
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My experience with Gearbest
February 23, 2018

I buyed on Gearbest some items and I absolutely satisfied. Very fast shipping, well packaged. Items as described. Support is also on the good level. When got a problem always was solved. I recommend. Bye lubicko87.

Date of experience: February 22, 2018
Peru
1 review
1 helpful vote
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Buena tienda virtual
February 23, 2018

Es una muy buena tienda, producto 100% de calidad, lo recomiendo, muy buena atención al cliente, cuando pedi algun reembolso, me lo dieron, responden rápido, muy gustosa por comprar en Gearbest.

Date of experience: February 22, 2018
MD
1 review
1 helpful vote
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I like this store. Always the products were qualitative. I recommend everyone to buy from this site. I am very satisfied about shopping on gearbest. My order came to me faster than I was expecting, Procuct (phone) was chip and it is very good quality. I can't say anything bad about my order on gerabest.com and I sincelary recommend this store!

Date of experience: February 22, 2018
Italy
1 review
0 helpful votes
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Bought many goods and gadgets from GearBest, so far so good. Fast shipping, best prices, and kind customer service when needed it. Last buy a Onda Tablet V80, for the small price of 60, while other Chinese sellers were placing it about 80! GearBest is really the best!

Date of experience: February 22, 2018
Portugal
1 review
0 helpful votes
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SWEET
February 23, 2018

Order nr. W**************
Thieye t5 is a good quality cheap camera... the ambarella chip is a must have in this camera that provides clear images an smooth videos, i recomend this action camera. Came whit two bateries.

Date of experience: February 22, 2018
Poland
1 review
1 helpful vote
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I bought on Gearbest Car Phone Holder and I am suprised how chip and good quality it is. I am also very satisfied about time of shipping, it came to me within few days despite that i chose free shiping option. I sincelary recommend shopping on gearbest.com!

Date of experience: February 22, 2018
Italy
1 review
1 helpful vote
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Best online store!
February 23, 2018

I really love this, it's my favourite online store! Everytime i buy something i already know it will arrive quickly and in perfect conditions. Also technical support is great. It's my first choice when i need tech stuff!

Date of experience: February 22, 2018
Brazil
1 review
1 helpful vote
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Great experience with this store
February 23, 2018

I got a cell phone and it arrived within the expected time in great working conditions perfectly. Very satisfied with the store.

Date of experience: February 22, 2018
Mexico
1 review
1 helpful vote
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Excelente tienda
February 23, 2018

Es la mejor tienda para compras de tecnología en china, muy buenos precios y muchas promociones, aparte la atención es rápida y eficaz.

Date of experience: February 22, 2018
Brazil
1 review
1 helpful vote
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Very attentive and agile
February 23, 2018

As I am Brazilian, it takes a while for me to receive my products, but this is not the fault of Gearbest, but Customs. Gearbest is very agile, always sending the products quickly. I bought two gifts there for my family, everyone loved it! One of the best sites to buy electronics and jewelry.

Date of experience: February 22, 2018
France
1 review
1 helpful vote
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The Best
February 23, 2018

A complete and well detailed site where we find everything we need.
Very advantageous prices, a correct delivery time for Europe.
I recommend this site to everyone.

Date of experience: February 22, 2018
Greece
1 review
1 helpful vote
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Very good site
February 23, 2018

There is a very good site for orders. I have make a lot orders from this site and all i have received complete. I said that because im from Greece. Very fast shipping, no customs, detailed product description, very good service. Very good site!

Date of experience: February 22, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom