Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Reasonable delivery time. Good prices. Items are as described and of good quality.
Prices are pretty alright. Web site is easy to handle. Shipping and delivery is not bad, remember that things take time from China, it's a long way! Packages have always arrived in perfect condition.
Would recommend to everyone!
Best place to get hard to find drone parts. Fast shipping and value-driven.
I bought many items on their platform. I am very happy with the quality and the proce. Customer service is very good. They reply with the solution to many of my questions and I send many tickets to them.
When I'm in need for a new gadget or when I see some special promotion on gearbest.com website I go and place order there. I have had great shopping experience with gearbest.com and also with their customers support.
I bought the Xiaomi redmi 5 phone and the phone was sent 24 hours after the purchase. I reached it after 23 days through the Singapore post. I did not face any packaging problems. It was excellent. The phone arrived in excellent condition. If you encounter any problems, you will receive the solution from technical support, it is excellent.
Ótimos preços, grande variedade de produtos, otimo atendimento ao consumidor pre-compra e também pós-compra, recomendo a todos.
I have ordered from this website many times, and have not had any problems with the products, shipping was always in time. If there was ever an issue, support helped me fix it really easy and fast. I will keep ordering from this website for a long time.
I buy in Gearbest electronics and other stuff. They have great prices. I never had a problem. Everything was always ok.
I'm a frequent buyer and have never had any problems with gearbest.com
Olá, meu nome é Josh Fernandes e sou do Brasil. Eu conheci a loja Gearbest em 2017 e já é minha principal loja internacional de compras por seus produtos de boa qualidade a um preço acessível, porque aqui no Brasil tudo custa muito!
Várias formas de pagamento!
Serviço excelente!
Envio Barato
Eu só tenho boas coisas a dizer sobre o Gearbest!
Já comprei teclado, mouse e fone de ouvido
Gearbest é a melhor loja internacional. Eu recomendo!
Good quality products and great prices. Fast delivery. I recommend it to everyone.
Whenever I require customer support, they always respond promptly and offer a solution that addresses the situation. They are thorough, professional and competent.
Gearbest is the best shopping site. They take care of their customers. They find solutions to their problems. The products are of very good quality. I recommend it to everyone.
Gearbest has been very good site to buy xiaomi things and other stuff also. When the Mi Band 4 got out, GearBest was the only place i could get it with reasonable price. Delivery was fast and everything was ok. Most of the times gearbest show good recommendations. I am gonna keep using GearBest. One time there was an issue with backorder things, when i waited for months and then got a refund.
Es una pagina excelente para comprar cosas desde china, en lo particular he comprado algunos accesorios para teléfonos y un teléfono de la marca Xiaomi, todo ha salio perfecto, el tiempo de envió (sobre todo el gratuito) es algo tardado hasta México, pero siempre llegaron los productos que he pedido, en caso de que requieras el producto cuanto antes puedes pagar el envió express de DHL pero en caso de que el producto sea declarado por arriba de 50 dls deberás pagar los impuestos y aduanas correspondientes.
Já usei a Gearbest algumas vezes e estou sempre de olho em novos produtos, a loja possui uma grande variedade de produtos com preços bons. Nunca tive problema com a entrega de nenhuma de minhas encomendas! E o melhor da loja é o suporte/ atendimento, eles fazem um ótimo trabalho resolvendo qualquer problema ou tirando duvidas, são rápidos e eficazes, com a experiencia que tenho ate o momento, não tenho nada para reclamar, apenas para elogiar e espero que continue assim.
Hello,
0 Star is not possible...
I have paid by bank transfer 2000 USD in August for a video projector for XIAOMI:
1. It took a month for the bank transfer
2. Part of the money vanished on the transaction
3. Not enough cash recieved for the order
4. Order cancelled
5. Ask for refund
6.25 coupons with BS responses
7. No body to talk to
8.4 months later still no cash back...
I think that crap website is only a thief machine. DO NEVER EVER CONSIDER THAT PIECE OF S...
Always I got a very quick response from Gearbest. Thanks a lot. Greate customer service.
I've only used GearBest once, but the one time I used it. I received an amazing product, I got what was advertised and got it with the expected shipping time, which I haven't always gotten when buying from other online shops. GearBest has amazing customer support, that is fast to reply and has the correct information regarding questions. GearBest is great.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lugdunum,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest Customer Service Center