Gearbest

The original review has been changed as per GearBest request from an attempt to make up for customers and to raise customer's satisfaction level.
After I posted feedbacks on multiple external sites, GearBest customer service immediately contacted me via e-mail to resolve the issue (provided full refund into my credit card and sent bonus credit points into my account) that initially their customer service was unable to provide a satisfactory solution. I guess this is a good attempt from management to improve the quality of service, and they are actively seeking feedback to adapt/change their policies.
I personally value how GearBest management is actively seeking solutions to provide better shopping experience for customers.

This is the original review:
"Fake products from China, the discount prices are fake (you can see that by refreshing the page and see it goes up and down), don't get scammed for the cheap prices, as the products will NOT work and you are wasting your money for nothing.
Bought a few items in 1 order, turned out they are all fake product from China. When you turn them on, some of them even says "This product can only be used in China" and turn off by themselves.
After I sent them a request to rectify the issue, they kept referring me back to their refund and return policy, and made me video tape what is wrong with the product. And even after seeing it's definitely the product's fault, they made me try different silly ways to reset it.
In the end, they gave me 3 options:
- Send the item back to China with shipping at my expense and get refund with store credit (which shipping will probably cost more than the product, and you never know if the product will arrive, and most importantly, store credit to use in store to buy other items for them? NO WAY).
- Send the item back to China with shipping at my expense and get a new item (which you never know if the new item will work, and you're paying more money again).
- Get refund of 15% of purchase price with store credit (reading up to here, you realise that you will never get your money back).

So doesn't matter what product they have and you can't find in your own country, high chances are, even if you buy from them, you won't get the product you want anyway, so be AWARE, you have been WARNED!

As the whole community we can fight for our rights, and let's start with NOT buying any products from them AGAIN, see how they survive with no customers."

Update on my order - package had arrived 12/5 recieved it order was placed on the 30th of April and if you think about it it only took 9 Business days to arrive from China not bad! Could not track the item until it had arrived in the Uk but I van live with that. Coustomer Support was helpful (through email) and I would recomend GearBest for resonablr priced merchandise. Do not take in every negative comment made here thats what I did and worried too much about it!

I ordered a router Xiaomi MI Wifi, and other trifles. Parcel was delivered within a month to Ukraine, Kiev to the house right in the hands. The router works great and makes me happy every day. I'm going to order more and I will advise this shop to my friends. Special thanks to Gearbest for the system of discounts and points

I bought several items from this store.
Unfortunately I had problems on some items, but the support was always great. It gave me plenty of options and let me chose the best one for me.
It´s a really great shopping site

I have buy from gearbest one DOOGEEE S1 smartwatch phone. Arrived fast but with a part of touch screen unresponsive. I have contacted Gearbest support in the same day and send to them a description of problem and a video with the defect product youtu be/JPPbVRfrrz4? T=56 in the same day.
They send me a replacement (i have to pay for shipping).
With no return (i have to pay for shipping).
I received one airmouse smashed during shipping and was replaced for free by gearbest.
I will continue to buy from them because they have fast shipping, lower prices.(one parcel arrived in 6 days from china to my post office in EU) and with some patience problems can be resolved with gearbest support

***update*** May 19,2016
After below two posts, I received my item last week (may 12). It's authentic rii remote, works great! Shipping time was slow, as seen from earlier comments I made, but once in contact with their service department, I couldn't be more pleased.

Happily recommend and will be definite repeat customer!

***update*** may 6 2016
After posting the below, I found gearbest email through site jabber. I sent email to gearbest and within a few hours had a response. Very quick and helpful once I was able to get in contact. I'm still waiting on my product and once I receive, overall rating will be adjusted up.
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I ordered the rii i8 remote on April 2 2016, it says shipped out on April 5th. It's now May 4 2016 and I haven't received my product. I've tried to contact customer support, but their chat is always 'connecting' and 'busy' due to it being "peakseason". I've tried to log a ticket through customer service, but I'm unable to send a ticket on their site through Chrome, Explorer, or Firefox. I've tried 4 different computers, and googled this issue... seems I'm not the only one. Thus I've had NO WAY of getting in contact. I'll be contacting my credit card company in a few days to reverse the payment.

In December 2015 I orderd a cellphone from gearbest ( EU Warehouse). Afer only 2 month the phone had a failure and I contacted the support center. They told me to return the item to china. No problem, i sent the item to the adress and waited... and waited... and waited. Tracking information said that the item was delivered. So I contacted the support center and again after a few messages the money was refunded to gb wallet.
Then I tried to order a new cellphone. After FOUR weeks the order status was still processing. So I had to contact the support center again. They told me that they will cancel the order and redund the money to the gb wallet. The money was refunded after a few days... but the order is still in status processing ( until now)
No Problem... the money was redundet... so I ordered the next cellphone...
This time the order status is paid for a very long time... and I think you´ll now what was happening... nothing.

Ordered a Panzer DNA 200 Mod of ThinkVape.
When it got here was so happy - but after 3 daysit broke.
Gearbest offered me 20$ refund if I send it back - 114 paid.
Or pay another 90$ to keep and get another one sent.

The box was a fake one - The battery was not original. No serial number where it should be I even reached out directly to producer and they said same I have been scammed.

Would not recommend to anyone. A lot of money spent and stuff gets broken and advertised as original is not really original.

It's not charging - the charging speed is 0.01Amps.
It only works when connected to USB - works mean - the screen and eScribe - you can't vape cos moment you connect an atomizer DNA turns off.
If you don't believe me I can share my whole conversation with GB Support and they're really bad sense of humor with offers said above.
The box I received is not original - the battery is not original - not signed like yours Daniel - there is no Serial Number - tho the board only is DNA original as checked the serial from eScribe.

A HUGE LOAD OF BULLCRAP!

So I ordered an mipad 2 from gearbest which was shipped on 5th of April. They said, it''d get to me in 25 working days. ITs been a month since the item was shipped. Has been in my country since 22nd of last month. And there is absolutely no details as in where it is, if it has cleared customs or not. Niether the netherlands post people who are responsible for the shipping nor the gearbest people know what happened to my product. The tracking id doesnt show anything after it entered my country. All they do is keep telling me to be patient and wait for my package. Two products I ordered from Ali express got delievered in this time and their tracking is impeccable. I'd suggest people avoid ordering from this site. The tracking and courier service is HORRIBLE.

Gearbest has an amazing collection of products and even though the phone I bought came all the way from Hong Kong to the U.S. shipping was no problem. It is a real treat to have a fancy smart phone with a giant screen for less than $90! The hardest part was choosing between the hundreds of unlocked cel phones with technical specifications that rival the far more expensive models available in the states. I chose a Doogee Y100X back in March and its working great. The minor issue I had in the beginning had to do with getting the proper APN for use on my network, after the AT&T store couldn't figure it out I contacted Gearbest customer service. They got back to me in less than 24 hours with offer of refund and very specific information on how to fix the problem, which I did myself with no difficulty.

I saw an advert online for an action camera from Gearbest for a very tempting price, it had A LOT of 5 star reviews with comments such as "better than my GoPro" so I thought I could trust this site and this product... how wrong I was!
The shipping took only a week to England and on first glance the product looked great, I proceeded to charge up the camera with the usb cable provided, the camera turned on however would not charge, the screen was green and fuzzy and if I were to take the cable out it would turn off immediately. It also makes a recurring beeping noise as if a button were held down. My item is evidently faulty. I have sent photos and a full description to Gearbest who then replied telling me I would have to wait a few days for them to contact the supplier... two weeks and nothing, so I message them again. I have received a reply saying that I have two options; keep the camera and receive 15 dollars credit to put towards another item or to send the item back to china (at my own cost) and pay for shipping again so that they can send me another camera.
Seeing as the camera cost 30 dollars giving me only 15 that I can only spend on a scamming site is totally unacceptable and if I were to send the camera back it would cost me double just in shipping to receive probably another faulty item.
After reading many reviews I have seen that I am not the first person to fall into this scamming companies trap, and I am not the first to fall for their bogus reviews.

Thought I'd give an update, after writing this review I filed a dispute with Paypal and requested a refund which gearbest first declined. Then it seems Gearbest have read this review and decided to change their minds and refund me the full amount. So if anyone has had the same trouble as me I suggest you be persistent and you may get your money back as you deserve.

The worst customer experience I have ever encountered.

Ordered phone on 25th April.

Product page says ships within 1-2 days.

I also paid for express shipping 6-8 days.

Contacted gearbest after 4 days as order still said processing.

Was told product was in stock and to be patient and wait for shipping information.

Told the same after 5 days.

Today I am told that the UK warehouse my product was to be shipped from is closed and relocating.

How can you sell products from a warehouse that doesn't exist?

How can you claim to have items in stock in this warehouse?

How can you charge customers for express shipping when you know you cant fulfill the order on time?

Every time I've asked when my phone will be shipped I've been given vague responses but no actual answer or date.

Every time I've asked when the warehouse relocation will be completed I've been ignored.

Customer service responses have been prompt until i mentioned I wanted a refund. Now they don't seem to want to respond.

Scammers, thieves and liars.

My order number is W**************. I'm Cazorro and today is 02 of May 2016. I give 5 stars because the send me very fast my order. And what is more important, the afterservice is very good.
The product come very fast, and it works ok
They answer very good and think in their buyer. I recommend this shop totally"

I have ordered Action camera from Gearbest and it was my first order from them. And i am very disappointed by them. They have sent me broken camera (DOA) intentionally. And also i have paid customs taxes. Now they are asking me to return this camera to refund me. Another 15 bucks. And when add everything i will have second cam paid, and not working item with me. They are scammers and I advise you not to shop from them.

UPDATE: Gearbest refunded me and everything is set. Honest seller, but keep in mind that they are trying to give best solutons, and sometimes there are misunderstandings. Thank you, Gearbest