Gearbest

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3.7
Reviews 10,702
5 Stars
82%
4 Stars
4%
3 Stars
1%
2 Stars
1%
1 Star
12%

Italy
1 review
0 helpful votes
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I love it!
February 21, 2017

I bought the Xiaomi Yeelight RGBW E27 Smart LED Bulb.
The product is nice and exactly what I was looking for to give a light atmosphere to my room. The GEARBEST service is always good. Customer care is always ready to move any doubts and problems. The shipment work very well from China to Italy, around 20 days. The prices are always very convenient!

Date of experience: February 21, 2017
Nevada
1 review
5 helpful votes
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Customer support at Gearbest is an Oxymoron.
February 20, 2017

Customer Service Sucks!
I have an appointment with the California Attorney Generals Office on Friday.
This company sucks. No customer support phone number, even though it says so ion their website.

Date of experience: February 20, 2017
Portugal
1 review
0 helpful votes
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Gearbest is the best
February 20, 2017

For me this is the best site where you can buy lot of things from china. I already made some orders and never got any problem. The last one was an tv android box and its amazing. Fast delivery, good packages, good quallity and the most important cheap!

Date of experience: February 20, 2017
Brazil
1 review
0 helpful votes
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Good shop and cost benefit products
February 20, 2017

I ordered a smartphone and I am very satisfied with the shop and the product. For me everything works well.

Date of experience: February 20, 2017
Washington
1 review
4 helpful votes
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I want to give 0 star if I can, stay away!
February 18, 2017

*Update*
GearBest reached out to me after seeing my issue posted here and provided a resolution.

Original Post:
I ordered a car camera@ $59.99 on their website when they have promotion.
They cancelled my order for no reason and ask me to buy at original price = $89.90.
The customer support said they "understand my frustration" and gave me 100 points == $2! WTF?

Please save yourself the trouble and stay away from them!

Date of experience: February 18, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Jacky,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

There may be occasions when GearBest confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, GearBest will contact customers and offer to cancel the order and refund purchase prices in full.

We have contacted you via our Support Center. Please reply to us there.

Many thanks,

Gearbest.com

Slovakia
1 review
0 helpful votes
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JISIWEI on Gearbest
February 18, 2017

Product price was comparable with the competition. Since the product is in the EU, the product has already been taxed and convenient for me.
The product came within a week

Date of experience: February 18, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Ondrej,

We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.

Please visit Gearbest again soon to get our latest deals.

Many thanks,

Gearbest.com

France
1 review
1 helpful vote
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Gearbest refunded the item not delivered
February 17, 2017

Ordered on 26 December with an insurance to avoid problems, nothing received. With difficulties after three months Gearbest finally refunded the whole price. Gearbest should send items only with reliable shipping company with delivery only with a signature... anyway Gearbest is finally honest. Well done anyway!

Date of experience: February 17, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Bertrand,

Thank you for taking the time to write a review.

We have tracked your parcel.
According to the shipping information, the item has been delivered successfully.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply,

Gearbest.com

Turkiye
1 review
5 helpful votes
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Gearbest is a scam artist!
February 17, 2017

I made 6 orders from this site and none of them is sent nor arrived. I asked them to help me but they are offering %50 of item to refund. Do NOT buy from them. They do not send parcels and they do not give you refund. Buy from another site otherwise you will be scammed too bad...
I contacted my bank for chargeback process. Otherwise it's not possible to save my money because they got it and nothing came to me after 2,5 months!

Date of experience: February 17, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Melis,

Thank you for your comment.

We regret that the packages are failed in delivery at destination customs.
Please note that Gearbest is not responsible for any customs issues on goods by the destination country.
Please kindly refer to our policy here: http://www.gearbest.com/about/faq.html (see Tax and Customs Duties).
We encourage all customers to check with their local customs in advance to confirm that their gadgets can be imported to their country before purchase.

We are closely following the issue with you in message at our support center, please kindly reply to us there.

Thank you.
Gearbest.com

Romania
1 review
1 helpful vote
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Got a refund very quick!
February 17, 2017

My order did not arrive. Got a refund. Waiting for the new delivery.

Date of experience: February 17, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Sorin,

Thank you for taking the time to write a review.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.

We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Gearbest.com

Croatia
1 review
0 helpful votes
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Amazing
February 16, 2017

I bought this 3d printer pen from Gearbest.com and it is amazing. The pen itself and gearbest service, shipping, price and everything else... enerything is just great. You sould really go and check out Gearbest:)
Nikola Kunić
16.02.2017.

Date of experience: February 16, 2017
Canada
1 review
1 helpful vote
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Wltoys q333a review
February 16, 2017

Review of the WLToys Q333A by Ken Lysons

Being a past purchaser of a Q333c I was skeptical. To be honest, I almost had no interest in flying one of these drones again. I knew that the unit would fly, if I spent enough time on it. I tightened every connector, even applied UV light hardening glue to stiffen up the chassis. After way too much time spent on a RTF unit, I had little to no interest in repeating the exercise.

I received the shiny new Q333A in the mail a few days ago, charged up the battery and display screen, and started looking over the drone while the charger did its job.

Something felt different. It felt solid. It felt real. A quick test with the hand tools proved my suspicion correct, this was a different multirotor. It held place when transitioning from landing to flight mode, the body did not twist out of place like the original.

I zeroed the trims, headed the quad into the wind and set the transmitter to 80%. I was happily surprised, found that this new unit handled the breeze easily, had ample power and agility. Was this a completely reworked reincarnation of the original Q333?

I put the unit through its paces for 10 minutes, flying FPV with the included screen mounted to the remote, and in line of sight out 150 feet. Delay was hardly noticeable, I was impressed with the video quality, as I was the quality of the entire unit. It climbed quickly, flew at a decent speed, and fast descents were easily controllable with no noticeable wobble, which is rare for non-gps units. The tracking was very good, little input was needed even in the wind to stay on course.

It happily ran circuits until the lights began flashing, and I brought it in for a safe landing, ready to fly again.

Gearbest and WLToys have hit it out of the park with this unit, for the price it is easily the best small FPV unit I have flown to date. Flying a mini inspire for $150.00 puts a big smile on my face, and this multirotor has earned its spot in my collection.

Well done.

Date of experience: February 16, 2017
NL
1 review
1 helpful vote
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Excellent Service Center
February 16, 2017

Once in the time it happens that you are not satisfied with a product.
After a somewhat less experience with the Gear Best Customer Service i write some emails to GearBest.
We came together and the result was satisfactory.
So see if you keep talking (mail), you'll always come together and find a solution.
Which was in my case. They (GearBest) found a good solution. And i was happy and satisfied.

I buy a lot of items at GearBest and am always satisfied with the quality of the products I buy. Fast delivery.
And when somethings wrong you can write a email to the customer service and they came whit a solution.
Thanks GearBest

Date of experience: February 16, 2017
Canada
1 review
7 helpful votes
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Scam and fraud
February 15, 2017

This company is a full scam.
I've ordered an expensive item from them and days after I followed up with them and they said it will be shipped to me in couple days, and I paid for DHL expedited shipping with insurance on it.
Then partially of my order which was the low price items, were shipped and not my initial main order that costs 100s of dollars!
I sent another message to customer service and they said, they can't ship this item as they supplier have issues with the product.
Then they offered me 3 idiotic solutions, which was refunding partial of my money to their own store credit, or me choosing another printer and pay extra for it and another option was to refund partial of my money to my payment method which was my credit card. I told them, there is no way that I accept these offer, as I'm not going to give you guys free money to take!
So I told them I will file a complaint to international consumer fraud, as well as disputing the charge on PayPal, then they sent me a message and told me, they will ship it next week. Now, we are another week past that next week and nothing yet.
I sent them another message and asked them when they will ship this order and they said, the supplier is just back on business from Chinese holiday, which at the beginning they said supplier had issues wth the orders.
They told me it will be shipped to me on 25th of February.
Then I asked them to send it right away and told them about these issues, then they replied to me with another dispatch date from February 18th to 26th! Which is a dispatch date on the product page that keeps going further in date, day after day?
So I told them that I'm not stupid and I know they're just lying and not going to send this item to me! And they have not been answering my messages.
I called the number on the invoice which was sent to me when the small order was sent, and a Chinese girl picked up the phone and after almost 30 minutes trying to find someone that speaks English, the person that came on the phone asked me what is my issue, and the second I said I placed my order on GearBest, she laughed and hung up the phone on me, I called back 10 times at least after and they kept hanging up the phone on me.
GearBest is a big Scam and Fraud, and I've been contacting those with similar issues to file a bigger complaint against their online website and business through international consumer fraud and Interpol to have them shut down.
DO NOT BUY FRMO THESE GUYS AS THEY ARE NOTHING BUT SCAM
* be aware, whenever they get bad reviews, they manipulate fake users and write nice and satisfying reviews about their fraudulent company

Date of experience: February 15, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Ali,

Thank you for your feedback.

Gearbest items have varying processing times based on their warehouse location and stock availability. With some products, you may choose the warehouse option, and may be able to reduce the dispatch time. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.

We kindly ask that customers wait patiently for their orders.

Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day. All messages will be replied to within 24 hours.
If you have any issues, please kindly contact us here: http://www.gearbest.com/about/contact-us.html

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

Gearbest.com

Portugal
1 review
0 helpful votes
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Very Good
February 15, 2017

Fast Shipping
Secure Site
Good Quality o the equipement

The boxs have good price comparing whit other sites of this kind of stuff

Date of experience: February 15, 2017
Ireland
1 review
2 helpful votes
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Cheaters
February 15, 2017

Thanks Lily for you answer,

Seems we sorted my problem and next time when I buy something from you I do not gonna do the same mistake.

I PROMISE BUY INSURANCE AND STRONGLY RECOMMENDING TO OTHER BUYER

Sorry for the bad spontaneous review

---------------------------
Ordered on 19.12.2017 was delay with sending item, ok fear enough Christmas time.

15.02.2015 - they informed me, that post missed my item and now I can get 50% money back or pay +50% and get item. Ftw?

Whats point to send items, when you can get 50% profit doing like that? CHEATERS

P.s. they posted that my item was shipped. Check photo - NO ADDRESS on the picture, peace of cardboard. Seems they already had plan to get more money

Date of experience: February 15, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Mindaugas,

Thank you for taking the time to write a review.

We offer all our customers solutions based on our policies. If you have an issue and would like a refund, please first refer to our returns and warranty page here: http://www.gearbest.com/about/warranty-and-return.html and terms and conditions here http://www.gearbest.com/about/terms-and-conditions.html

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

Gearbest.com

Australia
1 review
4 helpful votes
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BOYCOTT GEARBEST.COM
February 14, 2017

Just the worse experience ever!

Made an order, paid for it then got told some items were out of stock. Had to chose something else as they won't give me the money back.

Then the order never arrived. I requested my money back AU$163.46 and nothing.
So I ended up without the money and the order.

Please boycott them! There are lots of good websites around there, find a good one. This one isn't at all.

Thanks for your time.

Date of experience: February 14, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Roberto,

Thank you for your review.

I have checked your order. The item is in transit normally now.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

Gearbest.com

Portugal
1 review
6 helpful votes
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I did bought many products on Gearbest over the years. Everything went fine and trouble free till last year. In 2016 I bought a tablet, a phone and an Android Tv Box. I had issues with this 3 items. The tablet didn't charge, the Phone had the firmware locked and modded by Greabest with bad language support/translation and the tv box was lost by the courier. I did complaint to Gearbest in each occasion. The solutions provided to me were always thinking in their profit and not regarding the condition of the products sold, and with this I mean quality control, trusted description of the product and transparency. All this 3 products had issues and some of the features were not has described. They always offered me partial refund or other offered that was not advantageous for me, which I refuse always of course, who wants to buy a defective product? So, I opened 3 claims on Paypal and provided Paypal with all information asked to assess the cases. Paypal gave me reason in all claims. I did return the products to Gearbest and Paypal refunded me. Since then I've been banned from Gearbest. Every time I try to buy a product with Paypal, Gearbest first accept the order, a couple days later cancels the order and refund me saying that Paypal informed that my account was unverified. I claimed again with Paypal because I did found this situation odd, since I have my account all checked and verified. Paypal replied to me saying that everything is OK with my account and that Gearbest had no reason to cancel the last 4 orders I tried to make, and that they did not informed Gearbest that my account was unverified. So I have found that Gearbest do this unfair and prejudice based commercial practice, in labeling some clients as "dangerous" because they do not want Paypal claims. Paypal protects the costumer against this kind of practice, and if you receive a damage product you'll always have your money back. So Gearbest in order to not lose money with bad/defective products, prevents costumers who filled claims at Paypal against them in the past and got refunded, to buy products with this payment method, leaving the costumer unprotected. They suggest if you want to buy, you should use western union, that does not offer any protection. Summarizing: They cancel your orders, refund you, and lie telling you that Paypal told them that your account was unverified. This is a serious case of bad will and prejudice. More serious is to use the paypal name as justification for canceling your order, without their consent.
I gathered some proof and sent to Paypal and they got interested in this kind of situation. So if you have your orders cancelled by Gearbest saying Paypal did warned them that your account was unverified, don't believe it because it's probably a lie and they are just preventing you to use paypal in order to have no protection in case of receiving a bad product. Just fill a claim at Paypal and tell them about Gearbest conduct. Don't even bother to open a ticket with Gearbest about this, because you will not have an answer and they will close it without any explanations. There are a lot of good webstores, loyal and with a fair commercial practice, just google it. Below is a Attch of Paypay stating that my account is OK and that Gearbest accept and than cancel the order. So it's not Paypal who cancel... THIS IS BAD WILL FROM GEARBEST, PREVENTING ME FROM PAYING WITH PAYPAL IN ORDER TO NOT HAVE BUYER PROTECTION IN CASE OF DAMAGE PRODUCT. WORST IS BLAMMING PAYPAL FOR THIS, WHEN THEY ARE THE ONLY ONES TO BLAME.

Date of experience: February 14, 2017
Illinois
1 review
3 helpful votes
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Bait n Switch
February 13, 2017

Yup no good. Order 4 days ago paying express shipping and still not ship. Contact them then they tell me it was overweight for the shipping I choose and ask me to pay 33USD different to get it ship. Why I have to pay extra? When it clearly listed the shipping rate on check out and I already choose to pay more to get it faster and now they want even more. Never buying from them again.

Date of experience: February 13, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Alb M,

Thank you for your feedback.

The available shipping methods of the order will be affected by the item's features at customs and the limit in shipping company.
For more information of shipping methods, please check it here: http://www.gearbest.com/about/shipping-methods.html.

We have sent you a personal message regarding your issue in our ticket system.
Please kindly login to your account to check the information of refund and reply to us.
We look forward to helping you,

Gearbest.com

Germany
1 review
0 helpful votes
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Excellent product! Got it as described!
February 13, 2017

I really like the product which I ordered from GearBest. I got it as it was described on their website. The shipping time was also relatively fast. I would recommend this product to my friends and also encourage them to buy from GearBest.

Date of experience: February 13, 2017
Australia
1 review
3 helpful votes
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Do not buy from GearBest
February 13, 2017

I purchased 3 items from GearBest (2 watches and a kids quadcopter toy). The watch and quadcopter arrived but the second watch never arrived. The quadcopter was missing the transmitter and a charger so was absolutely useless. Apparently this was in the fine print but was not clear at all. The second watch never arrived. I have asked for a refund and GearBest won't provide it. They told me I have to wait for the watch even though it's now been 6 weeks and it was supposed to be a present for my daughter's birthday which has now passed.

Do not buy from GearBest. The products don't arrive and they won't provide refunds!

Date of experience: February 13, 2017
Lily L. — Gearbest Rep
over a year ago

Dear Anna,

Thank you for your comment.

All our Gearbest products have a detailed product description on the item page including the package contents.

The method of shipping that you have chosen usually takes between 10-25 business days.

If you believe that your package should have arrived already, please first check with your local post office to make sure it is not being held there awaiting your signature.

We have sent you a message regarding your order status and solution via our ticket system. Please kindly login to reply to us.

We are awaiting your reply,
Gearbest.com