GazelleReviews 1,076

This website is a scam and I recommend anyone considering to use it to avoid it. I made the order, input my credit card details, received a confirmation for the order, and then one day later I received notification that the order that I had placed was cancelled and the product was no longer in stock. The customer service time refused to provide any information about the reason for cancellation of my order.

Furthermore, when you go on their site and check the advertised prices, as soon as you click an item to make a purchase, they increase the price.

While perhaps you can make legitimate purchases on the site, I strongly advise against using it. It is not worth sharing your credit card details with a company that falsely advertises products that it does not have in stock, misleads customers on pricing and that refuses to compensate customers when the company has acknowledged their fault.

I will never be using this website again.

Had an I-phone 4S.It worked Gazelle opened with an offer that would allow me some return on the phone. After they received the phone, they lowered the offer. Then they sent me another email advising the phone was worthless. Did I want them to throw it away or to be returned to me. I asked them to return the phone to me. I never saw the phone again. I never heard a thing from Gazelle, It was just a taking. Do not send anything to Gazelle

I bought 2 not 1 but 2 iPhone 5's from these people. Exactly two months later one of them crashed. I called gazelle and they said the 30 day warranty expired so they could not help me to take it up with apple. I took it to apple and they said is was the main board and that the whole phone just needed to be replaced. One month after that (3 months after purchase) the second phone now isn't working properly. The touch screen doesn't work the keypad doesnt work. So its not one phone that could just be a fluke but 2 phones. These people are scam artists and take your money and blow you off once they have it.
Never again! Anyone interested in refurbished phones dont get them from gazelle!

My review reads so much like most I have read on this site. Sent in a 3 week old iPhone 5. First week it was left in the box. Second and third it was put into a Otter Box with a screen shield. Gazelle agreed to a nice price. I sent it in (knowing what I have heard of their service in the past I paid extra for tracking. When I did not hear from them I went on their chat line and was told it had not arrived (I knew it had arrived because of the Tracking number). They said they would check the receiving room and get back to me. When they got back to me they said it had been lost in receiving but they had found it and would continue the transaction. They texted my severa days later with a reduced price and I said no. RUN FROM GAZELLE. SCAM SCAM SCAM

This is the greatest scam on the internet to date. I sent my phone in in perfect, yes perfect condition. No scratches, no water marks no problems. Its been a month and I have yet to receive any payment or confirmation of payment being sent. I am extremely disappointed especially since I usually sell my things in person on craigslist but decided to use this service. They promise to send you a payment within 3-5 days and and that is clearly not the deal here. I've emailed, called, tried to live chat and the button on the website is dud, doesn't go anywhere. It does not lead to a link. Unbelievable. DON'T WASTE YOUR TIME USING THIS SERVICE.

I've sold two iPhones to Gazelle in past years with no issues.

This time, I sent back my iPhone 5 in damn near perfect condition (not a mark on the thing). They just adjusted the offer down by $105 because the screen was cracked. It wasn't cracked when I packed it in THEIR packaging, exactly as THEY instructed me to do. So either their packaging is substandard, or someone on their end cracked my phone, but either way I'm out $105. I'll never use this service again.

Ok so last year I sold my iPhone 4S to gazelle.com once I upgraded to an iPhone 5. I got $35 for that phone which was done because the phone was in poor condition and I didn't pay anything for it. Now I just sent my iPhone 5c to them after upgrading to an iPhone 5s and they told me that I would be getting $90 for it. Which also give cause I only paid $20 for it (and because I'm lazy and didn't wanna go through the eBay or Craigslist process) now they sent me a phone saying they inspected it and that they reduced it to $35 because it "did not make calls" NOTE: Before I sent my phone out I checked to make sure everything worked properly and also called apple and had them run dialysis on it and it came back perfectly fine. So I thought, "uh unacceptable" and doesn't make sense. So I sent them an email stating that it didn't make sense and to explain it to me and if they gave an good explanation I might consider taking what was offered. They email me back saying that it was being inspected once again and that it might take two days. I said no thank you and demanded my phone be returned to me.
They are definitely ripping people off.

These 5 star people are just PAYED to give 5 stars. Gazelle is a scam. DO NOT SEND ANY DEVICE UNDER ANY CIRCUMSTANCES! If you have an iPhone, they strip the SIM, AND if you send any other product (Headphones, Earpods, Chargers, ETC) they will KEEP them! What a scam. I don't trust them. Neither should you. I sent my old iPhone 4, with the box, they took it all. Scam, all the way. Quote was only 30 Dollars, I bought it new for about 150. Scammers.

Quoted me $85 for 16gb iphone 4, adjusted offer to $35. Said I had a different model than I said on the quote, but the when I looked, it was right model. It even had the quoted model and "actual" model right next to each other & they were the same. The are incompetent & I rejected their shamefully lower offer. Cut out the middle man & sell it yourself, or prepare to be disappointed by their adjusted offer. Wish I could give 0 stars.

THEY ARE A SCAM. Really wish i had read reviews before i sent my iphone 4 in. They offered much less than what they had said and so offered to send it back. Well, they sent the phone but kept the box, charger and headphones. So now i get docked money when selling to someone else. It was my mistake to leave in the SIM card (I had completely wiped out phone so thought ok to leave it) and they kept the SIM card so now I cannot unlock the phone. Again, really hurts me selling to another more respected company. THIEVES