GazelleReviews 1,076

Do not spend your hard earned money on this site for them to give you nothing for them this site is a straight scam site and will totally rip you off too DO NOT USE THIS SITE
What they are doing people is paying you next to nothing for your high dollar phone and then while being 2 faced to you they will buy your phone for nothing then turn around and sell your phone for 8 to 10 times the price This is considered a scam USA Government Please shut Them Down Now

DO NOT PURCHASE FROM THIS COMPANY!
Unless you have money to waste, hours of your time to waste making multiple trips to your service provider only, and after 45 days after activating your phone want to spend $200.00 on useless piece of junk that won't even turn on!

Purchased a Samsung Galaxy S4 on 9/15/15
Delivered 9/18/15
Activated on 9/26/15

Seems like anytime we thought it was working. It would experience ANOTHER problem.

Our time on weekends have been spent making MULTIPLE trips to our service provider trying to get the phone to work...

The last 3 weeks the phone has been completely unusable.
Boot errors, Hung on the boot up logo, finally the phone completely DIED.
At 45 days after activating... and a completely useless phone now...

Response from Gazelle is sorry 30 days to return.

If I could give them less than 1 star I would.

I ordered a phone online, after business hours. About an hour later, I needed to cancel. I went on their website, searched how to cancel and did as instructed. My email was sent to them after hours as well, so they had it at the open of business the next day. The responce was "its too late, you have to manually cancel within 90 minutes." What? I sent a request as stated on their website and since no one was there at 10:00 pm, and the cancellation was received by them the same time they got the order, not sure why it could t be cancelled.
Shady business!

They received my ipad air. They state that payment is issued same day or next day but its been a week and no payment. Their customer service gives canned responses and seems genuinely like they can care less about them holding our money. They said they are extra busy and this is why they are holding our money longer than usual. Really? A hold? Maybe they should say that they are delayed due to large volume but a hold just sounds bad. Really, it should take no time at all to issue a payment. Really beginning to think this is a scam and way to generate extra revenue by holding our payments. I have dealt with elegreen in the past and the payment was lightning quick...

To whom it may concern:
Demand letter for order number GAZ 286,
Ups tracking 1ZA06R*******538,
Order was not received, ups claim was made, claim was granted to seller
Seller never reply
It been near two month since I purchased phones from you,

1. I never received phones, for which I paid.
2. You holding up my money paid for the phones.
3. You never bothered to send in constructive reply.

At this point I will submit my complain to following organization:

1. B stock solution
2. US department of justice
3. Consumer affairs office
4. Small claim court

This is not the way to deal with your customers, at customer's expense, especially when your
Customer is going extra miles to resolve this issue.

Sincerely,
Olena Chepizhko

The iPhone 6 arrived and I built it with all my data. 12 hours later it overheated and completely died. They want me to return it 'as is' to get a refund; however, it now contains ALL MY PERSONAL DATA. As they then sell off broken phones to an unknown third party and specifically offer no protection for whatever happens to the data, I'm in a dilemma. If I physically remove the memory it voids the guarantee. There is no other way to wipe/reset it, since it's broken. I might be paranoid about identity theft, but Apple recommend never returning a phone without wiping the memory. And Gazelle's own terms spells out that they take zero responsibility for what happens to your data once they sell it on.
Apple specifically address this and guarantee the security of any phone data returned to them - whereas Gazelle gives no guarantee of this and specifically warn buyers that they will sell the phone on to an unknown recycler.

I was considering buying a IPHONE6 from GAZELLE, but after reading the reviews they should be ashamed OF THEMSELVES. I literally couldn't bite my tongue. YOU PEOPLE should be put out of business ASAP, we work hard for our money, clearly people would buy your products so you would make money being honest. BUT you want to be GREEDY, and I PROMISE I will find a way to report YOU. NOONE SHOULD EVER EVER EVER BUY FROM YOU SORRY, HORRIBLE PEOPLE AGAIN. I FEEL SO SORRY FOR ALL THESE HARD WORKING PEOPLE THAT GOT SCAMED. I HONESTLY FEEL YOU SHOULD FIGHT FOR YOUR THINGS BACK, OR RECORD THE WHOLE SHIPPING PROCESS IF YOU DECIDE TO USE THIS SITE! Always do your research, read reviews, never trust online or TV. READ YOUR REVIEWS

I was offered $1,154 for three iPhone 6 and 6 Plus phones. Gazelle checked in and agreed to pay the offer price on 10/6/15. Now one week later they have not funded my PayPal account. The story continues to change by the customer service reps. First it was "it takes 24 hours to fund Paypal". The next day the story changed to it takes 48 hours to fund PayPal.

This is a dishonest company. Take your business elsewhere unless you want to get cheated.

I bought a iPhone 6 off of gazelle.com in Excellent condition, which is $50 more than poor condition. I received my phone in time and was so excited until i got a phone in HORRIBLE condition with a crack in the screen! Gazelle said they will refund me $50 because that's the difference between excellent and poor but they could not exchange it. I could only return for a full refund, which i had already sold my old phone so I would be stuck phoneless! Im not satisfied with $50 because even the poor condition phones do not have cracks in them.

I ORDERED MY PHONE FRIDAY 10/2/15 PAID 2 DAY SHIPPING... ITS TUESDAY & STILL NO EMAIL NOTHING... I CALLED EVERYDAY 3x A DAY AND KEPT GETTING THE RUNAROUND... ONE PERSON SAID IT WAS A "PRE ORDER" HOW IS THE IPHONE 6 a pre order of it's been out for a while now!? ANOTHER PERSON SAID THEY ARE IN HIGH DEMAND BUT PUT ME ON HOLD TO SPEAK TO "PAT" THEIR SUPERVISOR... THEY TOLD ME HE HAD ONE PHONE LEFT AND WAS GONNA SHIP IT BY THE END OF THE NIGHT ON 10/5/15 I CALLED AGAIN TODAY 10/6/15 at 9am & they said my phone would SHIP IN 2-3 WEEKS! I PAID FOR 2 days shipping not 2-3 weeks shipping! I called AGAIN AROUND 3 to speak to "PAT" & said they couldn't transfer me... THEN THEY CANCELLED MY ORDER WITHOUT MY PERMISSION... NOW I AM SITTING HERE WITH NO PHONE AND NO MONEY IN MY ACCOUNT. THIS IS AN OUTRAGE AND I WILL NEVER BE BUYING FROM GAZELLE AGAIN. YOUR COMPANY JUST LOST A CUSTOMER EVEN THOUGH YOU GUYS HAVE MILLIONS OF CUSTOMERS I STILL COUNT. YOUR COMPANY WAS QUICK TO TAKE MY MONEY BUT NOT SEND ME MY PHONE... I AM SO UPSET RIGHT NOW THANKS TO GAZELLE I NOW CAN'T NOT GIVE MY DAUGHTER HER PHONE. INSTEAD OF YOUR SUPERVISOR "PAT" GETTING ON THE PHONE WITH ME AS A SUPERIOR HEAD OF STAFF, HE JUST TELLS YOU LADIES WHAT TO SAY. I AM A MANAGER MYSELF AND THAT IS NOT PROFESSIONAL AT ALL & ON TOP OF THAT I HAVE TO WAIT 3 DAYS FOR MY MONEY WHEN YOU GUYS DIDNT EVEN WAIT 3 MINUTES TO TAKE OUT MY MONEY. YOUR COMPANY IS A SCAM AND LIKE TO GIVE RUNAROUNDS TO THEIR CUSTOMERS! GAZELLE SHOULD BE ASHAMED OF THEMSELVES!

We were leaving town and needed a replacement phone for my wife. I spoke with a representative to assured me if I paid the additional charge for overnight delivery i would receive the phone the following day.

WRONG and not only that it didn't even come the 2nd day after my purchase as my neighbor, who picked it up off my doorstep, informed me.

THEN Gazelle would not agree to take the phone back for not honoring our agreement.

This was just a comedy of errors by Gazelle with virtually no effort to honor their word.

Appraised my near perfect condition Verizon iPhone 5s for $201. Sent it in and got a counter offer of $151. Their reason given was because they claimed my phone was T Mobile and not Verizon. I have never had T Mobile in my life and I have had Verizon for about 15 years. I had them send my phone back and I will go elsewhere even if I don't get better somewhere else out of principle. After that, my curiosity caused me to check Gazelle's appraisal of my phone again and it is now $151. They just didn't want to honor the original price so they used a bull$#*! excuse.