GazelleReviews 1,076

The process was very easy and you get a quote right away. In fact, the company decided to give me a little more than the quoted amount because they deemed that the iPad was in better shape than I had said. The payment in Amazon credit is really fast and easy. The only downside is that it encourages me to spend even more on Amazon. Prepayment of shipping is great, again very easily done with the PDF that is sent upon submitting for the quote. It also makes me feel good about recycling or the resale of the equipment.

Bought a iphone 5c for $150 for good condition... 5 days go by i received my phone as planned, comes with minor scuffs so i figured it was fine, of course it was dead so i decided to plug it in and turn it on... 4 hours go by and it only shows the dead battery sign, decided to leave it for 14 more hours and it was still dead... finally got it on by plugging it into my computer and having it restored and updated... BUT... found out that i am not able to use it without it being charged. The phone glitches all the way to 100 but the second i unplug it. It will drain to 12% and then to 1% until it shuts off a few seconds later... all within a minute of unplugging it... hoping to get money back... but not likely... a phone is something to rely on throughout the day... but I cant even trust that it'll stay on longer than 60 seconds

BUYER BEWARE! I financed 2 phones from them via affirm. One was supposed to be unlocked and the other at&t. I received the phones, the at&t phone was flawless but the 2nd phone appeared to be unlocked but after paying for service and the phone wouldn't except the SIM card. I did some investigating and found out the phone was an unlocked sprint phone (which can't be turned on under any carrier in the U.S.) I contact them they tell me they're sorry for the mistake and inconvenience and all I have to do was send the phone back for a refund. I even asked if the phone can be swapped out for a different phone, they told me they don't do exchanges they only refund the money the way it was received. I send it back, a couple of weeks have gone by I contacted them to find out when I would receive the refund they tell me that they don't give refunds on financed phones. I am currently in the process of suing them. DO NOT PURCHASE PHONES FROM THESE PEOPLE THEY ARE NOT HONEST AND DONT CHECK THESE PHONES LIKE THEY CLAIM THEY DO.

Sent a perfect Iphone 6 to them. The offer was $118.00. They emailed and said that it would not power up and lowered the offer to $30.00. Called them and said to send it back. They then said it powered up but had blemishes and kept offer at $30.00. I sent them pics I took of phone showing no blemishes and they then said it was locked. I proved to them that it was not and then they said that they had emailed me and since I didn't respond they now owned the phone for FREE! I have all emails and suing them.

I sent my iPhone 6 Plus which was on my Verizon account (and I have only ever had Verizon as my carrier) and he phone had been in a case and was flawless. No scratches, no damage and in fantastic condition. Gazelle quoted me $180 so I sent it in. They then contact me back with an email of generic reasons (generic scratches, damage, etc) why they "adjusted" my quoted price down to $130 and they specifically indicated that the phone was an AT&T phone which justified the negative adjustment and certainly baffled me. I sent in questions about my adjusted quote and received no response. I will never waste my time using Gazelle again.