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Gazelle

2.3

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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.

service
152
value
146
shipping
139
returns
119
quality
125

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Pennsylvania
1 review
0 helpful votes
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I've always went to gazelle to sell my apple products. This time I figured I would try and go with another company just to see if they would offer me more. I submitted my quote to gazelle then the other company. Both were pretty similar. I sent my product to the other company and when they received it they told me my info was incorrect from which I received my quote. They then went and took my offer away and offered me $150.00 less than what they originally said. I told them to send me back my product. I then sent my device to gazelle. When gazelle received it they not only accepted it but they went and stated it was worth more than what they quoted me so they're giving me more money. I should have known better then to go with someone else... I will always turn to gazelle. They are honest, and tell you the truth. Thank you gazelle for always making my experience great...

Date of experience: April 25, 2017
Texas
1 review
0 helpful votes
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Great Service!
April 25, 2017

Excellent value. Great price for my iPad. Quick service. I would do it again. Thanks for everything promised and delivered.
I have experienced a problem since I wrote this review for Gazelle. The check I received came back insufficient funds with a $12.00 charge from my bank. Spent a lot of time on phone this morning with customer service. They said there was a bad batch of checks sent. I was told a supervisor would call me back. No supervisor, no call. I will be happy to adjust this review when I get a valid, cashable check! I need $121 plus $12 return check fee! Thank you!

Date of experience: April 25, 2017
District of Columbia
1 review
0 helpful votes
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Worthwhile!.
April 25, 2017

Regret I didn't use this service earlier. The process was so simple and the customer service staff was most helpful in resolving my issues.

Date of experience: April 25, 2017
New Jersey
1 review
0 helpful votes
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Couldn't have been easier to use this service! Easy website, easy shipping, fast payment! Will use again and again!

Date of experience: April 25, 2017
Arkansas
1 review
0 helpful votes
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IPhone and ipad
April 22, 2017

Sold both. Happened just as advertised. I was impressed. The process was quite simple and fast. Thank you.

Date of experience: April 21, 2017
North Carolina
1 review
1 helpful vote
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They lost my order then submitted two loans to Affirm. I'm out of more than $140.00 and I can't get it back.

Date of experience: April 20, 2017
California
1 review
0 helpful votes
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Fast and easy.
April 21, 2017

Amazing work! Not sure how an electronics recycling business could get any better. I only wish they bought back older Apple products such as the iPad first generation.

Date of experience: April 20, 2017
Iowa
1 review
0 helpful votes
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Super fast and easy
April 21, 2017

Payment for my device was fair, easy and fast. I did the option where they send you a box. Just had to erase the content off my phone, place in box, apply shipping sticker they sent and mail in. Couple days later I received my paypal email with money!

Date of experience: April 20, 2017
Illinois
2 reviews
0 helpful votes
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Very easy!
April 20, 2017

It was easy to get my quote and send in my box, and my check was even bigger than quoted, which was a nice surprise. This is my second time selling to Gazelle and I have always been happy with the turnaround time and overall experience.

Date of experience: April 19, 2017
Florida
1 review
1 helpful vote
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Not as expected
April 19, 2017

I received a quote for both a mini-Pad and an IPad. They stood behind the quote for the IPad but said the mini-Pad was scratch and so only gave half of what was quoted. I know the mini-Pad was not scratch as it had been in a case from the day it was purchased. Also, they knew I had two items to send them and the only provide one box with padding to protect one device. Very disappointed in this transaction.

Date of experience: April 19, 2017
Colorado
1 review
0 helpful votes
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Easy Peasy
April 19, 2017

This is the fourth time I've used Gazelle and the process literally could not be easier. They give you EVERYTHING you need to send your old device in and your payment is processed in less than a week. You would be wasting money not to use this service.

Date of experience: April 18, 2017
Connecticut
1 review
0 helpful votes
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I sold two iPad 2s. The quote they gave me was fine, and that's what they ended up paying after examining the condition of both iPads. They were very fast, and I loved the option of being paid in the form of an Amazon gift card.

Date of experience: April 18, 2017
New Mexico
1 review
0 helpful votes
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Selling to Gazelle
April 18, 2017

Selling to Gazelle is very easy. I have sold three electronics now and was happy with all of them. Will use them again

Date of experience: April 17, 2017
Florida
1 review
0 helpful votes
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I finally did something with orold phones. Gazelle even gave me more than I thought! I will let all my friends know.

Date of experience: April 16, 2017
Maryland
1 review
0 helpful votes
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Fast and easy
April 16, 2017

The new alchemy: turning unwanted electronics into cash. Super fast turnaround from box in the mail to acceptance. No petty quibbling about condition. This is the third time using Gazelle, flawless every time.

Date of experience: April 15, 2017
Iowa
1 review
0 helpful votes
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I love this site! I thought what I was quoted was more than reasonable and loved that they send you the packing box and postage! Couldn't have been a more simple process. After shipping my boxes back, I had money in my PayPal account within three days!

Date of experience: April 14, 2017
Utah
1 review
0 helpful votes
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EXCELLENT
April 15, 2017

Second time for selling something on Gazelle and couldn't be more pleased. Fair price, and great service. Will use again when the time comes.

Date of experience: April 14, 2017
Georgia
1 review
0 helpful votes
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Honest!
April 15, 2017

Great experience! Originally quoted $140, received $205. Gazelle received phone, sent an email saying that the quality of phone was higher than expected, raised price. Very honest, they didn't have to but they did.

Date of experience: April 14, 2017
California
1 review
0 helpful votes
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Perfect!
April 15, 2017

Easy, fair, and fast! They sent the box & postage. Took 5 minutes to pack. Gave it to the postal delivery person. Couldn't be more pleased. Thanks Gazelle!

Date of experience: April 14, 2017
Louisiana
1 review
3 helpful votes
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So I bought an iPhone 6 16 GB and the home button wouldn't allow finger prints and a month and a half later gazelle forgot screws and the ltc broke and wouldn't turn on. 180 bucks later it's the condition it should've came in when already paying over 400 bucks for the stupid phone.

Date of experience: April 13, 2017