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Gazelle Reviews Summary
Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.
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You can try an auction site or a retail resale route, or just make it simple and go direct via Gazelle. As a professional consultant, time is money and when I priced the offer that Gazelle gave me versus other routes and the risk of a return from a tough customer (and I worked hard to stay a 5-star seller on that major auction site), the difference was a push. So twice I have tried Gazelle. No original packaging to track down, no charger and cables needed to include (a major price calculation difference most people miss when doing an apples-to-apples comparison), no photos to take, no time waiting for bids to come in and to package up, drive to the post office, weigh the package... you get the picture. Just put it in a package I had lying around, slap on the label they emailed me with prepaid postage, drop it in the FedEx box (or call FedEx) and wait. A week later an email saying the phone I sent (iPhone 5 and recently a 6s) was as I described and a check was in the mail. One more week and the check came. Easy peasy. Glad I went Gazelle.
Very grateful that there's a business like this available. I've used them 3 times now and have been extremely happy each time. They are quick, honest, and so easy to use.
Thanks a million Gazelle.
Extremely simple process and very good return for trade in item. I have used Gazelle before and always find them to be the best return on value
Every step of my Gazelle experience was very nice and smooth. Even though I sent them an Iphone which I assumed was an 5, they emailed me stating that it is not an Iphone 5 but an Iphone 5s and instead of $30 they would pay me $50. I trust this company and I am recommending them to my family and friends.
This is my third experience with purchasing and/or selling on Gazelle.com and it was again an excellent, trouble-free experience. Highly recommend them for selling your old equipment as well as buying their high quality refurbished offerings. Have purchased iPhones and iPads and all were exactly as described ordered. Looking forward to my next sale/purchase with Gazelle.com!
Love selling my old cell phones and the fast shipping of my payment check is quick and easy after they check your phone to make sure it's working..
I got a good offer for my device. Everything was fast and easy. Have used this service a couple of times
I sent them an iPhone 5s in good condition and they offered $45 for it. When they got it, they said it wasn't a 5s but only a 5 and offered me $5. I bought the thing new, still had the original box that said 5s on it and the model number corresponded to a 5s. Seems like a bait & switch to me.
I have to say for someone that never sold anything on the internet it was simple and easy process and I've since done it again. Gazelle is a top notch company.
I've sold a number of iPhones to Gazelle. They have always been awesome to deal with, pay good rates, send a free box and even have an Amazon gift card option. I would highly recommend them and the next time I'm looking for a used iPad I will be looking at what they have to offer.
Love Gazelle! They make it so easy to sell your products, no hassle. I have sold to them twice and they have always agreed with the rating of my phones and checks promptly followed. In fact, the checks arrived quicker than I expected. Thank you Gazelle!
This process went very smoothly. The instructions of what I was to do were clearly written and easy to follow. The whole process from requesting the mailing box to hearing they got my phone and checked out took about a week. Very impressive!
Having replaced Apple equipment and not knowing what to do with the old, I check online and found Gazelle. Great experience trading in an iMac and two iPads. So quick and easy and reimbursed promptly. Awesome!
My husband replaced his iPOD Air about 4 months ago; I replaced an iPOD series 3 a couple of weeks ago. Went on Gazelle, provided device info, printed labels and mailed the devices. I received the checks within 10 days of mailing the packages. No worries!
Website easy to use, quick to accomplish. Process for mailing easy, effortless. Results amazingly quick!
The process allowed me to select the condition of the iMacs, what was included, and then accept the offer made. I shipped in the original iMac boxes and Gazelle paid the shipping via Fed-Ex. Shipping and the time Gazelle took to review the computers was less than 10 days - excellent given that total weight was 75 pounds and one iMac weighed more than 40 pounds. I tracked the shipment via Fed-Ex (7 days). Gazelle's review agreed with their initial website offer and funds were available within a day. Altogether an easy and fast process. Thank you!
We got a 10% bonus offer to trade our phones in. We clicked through that link, received the offer sent the phone back in and it was processed. They sent us the base amount but we still havent received the 10% bonus that we were contracted to receive.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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