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Gazelle

2.3

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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.

service
152
value
146
shipping
139
returns
119
quality
125

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California
1 review
0 helpful votes
Follow Janet F.
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I have sold several items to Gazelle, the last one being an iMac. They increased their payment because it was in better shape than I had estimated. Great, honest folks working here.

Date of experience: June 1, 2018
South Carolina
1 review
0 helpful votes
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We have used Gazelle before, and this time was no different. Their services are quick, easy, and convenient. They also deliver more than promised!

Date of experience: May 31, 2018
Virginia
1 review
0 helpful votes
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Great Experience
May 31, 2018

I sold two phones to Gazelle. Its was super easy and I got paid quickly. I would definitely recommend this service to anyone who asked.

Date of experience: May 30, 2018
Washington
1 review
0 helpful votes
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In addition to receiving a fair offer, my device was packed up in Gazelle provided packaging and money in my account within a week.

Date of experience: May 30, 2018
Pennsylvania
1 review
0 helpful votes
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Very Pleased
May 31, 2018

Got a prepaid shipping label, sent my product in for evaluation, and got paid a very fair price. All took about 3 days. "It don't get any better than that"

Date of experience: May 30, 2018
New Jersey
1 review
0 helpful votes
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Excellent Service
May 31, 2018

I have never purchased from Gazelle but have sold multiple electronics through their website. Overall, the process was simple and quick. They gave me ( what I felt) was a fair price. Their website/customer service appears to have some issues and delays. However, once resolved, it did not diminish from the overall experience. It lived up to its excellent reputation.

Date of experience: May 30, 2018
District of Columbia
1 review
0 helpful votes
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I kept getting emails stating that my phone was still locked when it had been unlocked since prior to me sending it. If the practice is for clients to just call in... then make it that way. Updating the information online is NOT a good working source... and once I called and stated the same thing that I had entered online, the representative gave me MUCH attitude and made me wait on hold for 5 minutes until she got a confirmation code for me for my order. Very rude and very time consuming.

Date of experience: May 22, 2018
Ohio
1 review
2 helpful votes
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I had a fully-functional Samsung I sent in to sell... received an email saying it wouldnt power up, so Gazelle would be reducing my offer to $10. I requested them to send it back... and when I opened it, it started right up! I submitted an email offering a chance for them to redeem themselves, and received no response! HORRIBLE BUSINESS PRACTICES!

Date of experience: May 20, 2018
North Carolina
1 review
2 helpful votes
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Worst company EVER
May 20, 2018

I have ordered 2 phones from this company. Both did not work. The customer service was awful. I had to ask repeatedly for free same day shipping to reorder the phones, then they didn't send it to me. So I had to ask again.

The first time I ordered a phone it took me a month to get it. Because they sent me a phone that didn't work, then the other phones never arrived. I had to constantly call them daily. They made it extremely difficult to get the problem resolved, long wait times on the phone, and no offer to void any fees until I asked. So many issues and rude customer service reps. I decided to give them another chance and order another phone, the same exact thing happened.

They don't care about their customers and deliver products with issues. I would not recommend this company to anyone.

Date of experience: May 20, 2018
District of Columbia
1 review
0 helpful votes
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I've been using Gazelle for years and it's the absolute best. My phones are processed fast (within two days usually) and I get my money within a couple of days after that. The experience is always top notch!

Date of experience: May 17, 2018
Minnesota
1 review
1 helpful vote
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Good Experience
May 18, 2018

I had a great experience selling my iMac to Gazelle. They even upgraded the amount they were going to pay me based on the condition of the iMac!

Date of experience: May 17, 2018
California
2 reviews
0 helpful votes
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I sold my old IPad Air and I am very pleased with the process. Received my payment in a very timely manner. Will use them again!

Date of experience: May 16, 2018
New York
1 review
0 helpful votes
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Site, mailing, payment all taken care of with minimal hassle. Easy to follow instructions and no issues. Amazon gift card included addl 3% bonus. Will use again!

Date of experience: May 16, 2018
Virginia
1 review
0 helpful votes
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I've now sold 2 iPads to Gazell and have received outstanding service each time. They are a "go to" for me

Date of experience: May 14, 2018
Massachusetts
1 review
0 helpful votes
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Marvelous option
May 14, 2018

My MacBook Air needed a replacement keyboard and the cost would have totaled $575. Instead Gazelle bought the computer and I used the funds towards the purchase of a new one. I have told others of the site and my satisfaction.

Date of experience: May 14, 2018
Ohio
1 review
0 helpful votes
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Easy as pie
May 12, 2018

This is the second transaction I've made with Gazelle. It could not be easier. You simply give them the condition of your product, get your price, enter a little information and that's it. The first time I used my own box since I ship from my home every day. This time, I decided to be super lazy and had Gazelle send the box and shipping label to me. All I had to do was to reset my phone to factory settings, put it in the box, put the shipping label on and hand to the mail man.

I had my payment within a couple of days. Could not be easier.

Date of experience: May 11, 2018
Virginia
1 review
0 helpful votes
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No other way!
May 11, 2018

This is the second time I sell my phone back to gazelle and Im never disappointed with how smoothly it is to work with this company. Fast and efficient! If youre trying to sell back your phone this is the only way to go!

Date of experience: May 9, 2018
California
1 review
0 helpful votes
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Gazelle makes selling a phone easy! And they even gave me more than quoted after they found it to be in better condition than I stated. They are trustworthy and honest people!

Date of experience: May 8, 2018
Wisconsin
1 review
6 helpful votes
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I bought a used iPhone 6-plus which worked fine until just past the 30 day warranty. Took it into an Apple store, and through no fault of my own, it's toast. This was a defect that had to have shown up on Gazelle's diagnostics. They refused to give me a refund. It's hit or miss at Gazelle. Sometimes you get lucky... and sometimes you don't. Are you willing to take the chance?

Date of experience: May 8, 2018
North Carolina
3 reviews
0 helpful votes
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Easy Peasy
May 8, 2018

I sold my laptop. Received a quote. Once it was received and reviewed, the quote was accurate. I received payment via PayPal and the entire process was easy peasy. I love that they sent me a shipping box with tape, label, and postage paid. I couldn't ask for an easier process. Thank you!

Date of experience: May 7, 2018