Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.
We monitor reviews for authenticity
I have sold several items to Gazelle, the last one being an iMac. They increased their payment because it was in better shape than I had estimated. Great, honest folks working here.
We have used Gazelle before, and this time was no different. Their services are quick, easy, and convenient. They also deliver more than promised!
I sold two phones to Gazelle. Its was super easy and I got paid quickly. I would definitely recommend this service to anyone who asked.
In addition to receiving a fair offer, my device was packed up in Gazelle provided packaging and money in my account within a week.
Got a prepaid shipping label, sent my product in for evaluation, and got paid a very fair price. All took about 3 days. "It don't get any better than that"
I have never purchased from Gazelle but have sold multiple electronics through their website. Overall, the process was simple and quick. They gave me ( what I felt) was a fair price. Their website/customer service appears to have some issues and delays. However, once resolved, it did not diminish from the overall experience. It lived up to its excellent reputation.
I kept getting emails stating that my phone was still locked when it had been unlocked since prior to me sending it. If the practice is for clients to just call in... then make it that way. Updating the information online is NOT a good working source... and once I called and stated the same thing that I had entered online, the representative gave me MUCH attitude and made me wait on hold for 5 minutes until she got a confirmation code for me for my order. Very rude and very time consuming.
I had a fully-functional Samsung I sent in to sell... received an email saying it wouldnt power up, so Gazelle would be reducing my offer to $10. I requested them to send it back... and when I opened it, it started right up! I submitted an email offering a chance for them to redeem themselves, and received no response! HORRIBLE BUSINESS PRACTICES!
I have ordered 2 phones from this company. Both did not work. The customer service was awful. I had to ask repeatedly for free same day shipping to reorder the phones, then they didn't send it to me. So I had to ask again.
The first time I ordered a phone it took me a month to get it. Because they sent me a phone that didn't work, then the other phones never arrived. I had to constantly call them daily. They made it extremely difficult to get the problem resolved, long wait times on the phone, and no offer to void any fees until I asked. So many issues and rude customer service reps. I decided to give them another chance and order another phone, the same exact thing happened.
They don't care about their customers and deliver products with issues. I would not recommend this company to anyone.
I've been using Gazelle for years and it's the absolute best. My phones are processed fast (within two days usually) and I get my money within a couple of days after that. The experience is always top notch!
I had a great experience selling my iMac to Gazelle. They even upgraded the amount they were going to pay me based on the condition of the iMac!
I sold my old IPad Air and I am very pleased with the process. Received my payment in a very timely manner. Will use them again!
Site, mailing, payment all taken care of with minimal hassle. Easy to follow instructions and no issues. Amazon gift card included addl 3% bonus. Will use again!
I've now sold 2 iPads to Gazell and have received outstanding service each time. They are a "go to" for me
My MacBook Air needed a replacement keyboard and the cost would have totaled $575. Instead Gazelle bought the computer and I used the funds towards the purchase of a new one. I have told others of the site and my satisfaction.
This is the second transaction I've made with Gazelle. It could not be easier. You simply give them the condition of your product, get your price, enter a little information and that's it. The first time I used my own box since I ship from my home every day. This time, I decided to be super lazy and had Gazelle send the box and shipping label to me. All I had to do was to reset my phone to factory settings, put it in the box, put the shipping label on and hand to the mail man.
I had my payment within a couple of days. Could not be easier.
This is the second time I sell my phone back to gazelle and Im never disappointed with how smoothly it is to work with this company. Fast and efficient! If youre trying to sell back your phone this is the only way to go!
Gazelle makes selling a phone easy! And they even gave me more than quoted after they found it to be in better condition than I stated. They are trustworthy and honest people!
I bought a used iPhone 6-plus which worked fine until just past the 30 day warranty. Took it into an Apple store, and through no fault of my own, it's toast. This was a defect that had to have shown up on Gazelle's diagnostics. They refused to give me a refund. It's hit or miss at Gazelle. Sometimes you get lucky... and sometimes you don't. Are you willing to take the chance?
I sold my laptop. Received a quote. Once it was received and reviewed, the quote was accurate. I received payment via PayPal and the entire process was easy peasy. I love that they sent me a shipping box with tape, label, and postage paid. I couldn't ask for an easier process. Thank you!
Answer: No experience with that. Experience with their staff and their customer service, don't fo business with them. My phone was returned in October, and I still have not received my refund. They finally sent me an email saying my return was received, in December but tracking showed it received in October, and still no refund.
Answer: I would not buy from or sell to Gazelle regardless of what they claim.
Answer: No! Dishonest! Had to file a dispute with my credit card company tinged my money back and that took 3 months
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account