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Gazelle

2.3

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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.

service
152
value
146
shipping
139
returns
119
quality
125

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Tennessee
1 review
0 helpful votes
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Rapid, friendly service
October 23, 2018

I've used Gazelle twice to dispose of electronic devices I no longer need. Both times they have met or exceeded my expectations. I wish all companies operated like Gazelle. In my opinion they are unbeatable for service and speed.

Date of experience: October 22, 2018
Mississippi
1 review
0 helpful votes
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Awesome
October 22, 2018

The company is amazing and they process things fast! Thanks so much! I have sold two of my electronics to them and I have not had any issues at all. The company gave me more for my MacBook Pro retina than I was initially offered. That was so nice of them! I recently sold them my iPhone 8 plus and the entire process went smooth. Gazelle is a great company and I will definitely sell them more of my items in the future!

Date of experience: October 21, 2018
NL
1 review
0 helpful votes
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Smooth operation
October 19, 2018

Recently sold my prior computer. Handling thru Gazelle was easy, fast and smooth - no hurches! Thanks -

Date of experience: October 17, 2018
Georgia
1 review
0 helpful votes
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Web Site easy to navigate, packaging arrived in two day, packaging had excellent instructions (intuitive), and payment exceeded estimate because my iPhone 7 was actually in better condition than I had thought... and they gave me the extra--who does this nice stuff today?

Date of experience: October 17, 2018
Colorado
1 review
0 helpful votes
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Super Easy
October 13, 2018

The process was very easy and streamlined, got more through Gazelle for my old iPhone than trading in at VZW or BB. Getting the box mailed to me with everything I needed was wonderful.

Date of experience: October 12, 2018
Florida
1 review
0 helpful votes
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Easy & prices are fair
October 12, 2018

Got referred to Gaxelle from a coworker. Sold 4 6s Iphones. Prices were fair & procedure was so easy! Thank you!

Date of experience: October 12, 2018
Texas
1 review
0 helpful votes
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Couldn't be easier
October 12, 2018

The process was a lot faster than expected. Gazelle's box and label is easy to use, even comes with tape and I had the money sitting in my paypal account the day they received it. I will definitely be using Gazelle again.

Date of experience: October 12, 2018
South Carolina
1 review
0 helpful votes
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Gazelle is fantastic!
October 12, 2018

I have used multiple times and love them. They are fair, quick and easy to use. I highly recommend them!

Date of experience: October 11, 2018
Virginia
2 reviews
0 helpful votes
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Sold an iPhoneX 256g. Had the funds deposited into my Paypal account. Pricing is decent and the transaction and mail-in of the phone is made very simple. Funds were deposited into my Paypal right after they received the phone. No hassle in trying to get the funds.

Date of experience: October 5, 2018
Georgia
1 review
0 helpful votes
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Unethical
October 5, 2018

I submitted my phone on line for a $128.00 value. Immediately upon receiving I received a notification that my phone had scratches and they could only offer me $100.00 or ship my phone back. My phone is perfect and no scratches what so ever! If they do that to every potential client and most folks will not want to hassle or fool with them returning the device then their profit margin just increased significantly. Not happy.

Date of experience: October 5, 2018
Arizona
1 review
0 helpful votes
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Quick & Easy
October 4, 2018

Packing box arrived quickly and was very easy to return to them. Sent it back & got my check within about a week.

Date of experience: October 4, 2018
Oklahoma
1 review
0 helpful votes
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Fast and easy!
October 4, 2018

Gazelle is great to work with. Everything went smoothly - from the box delivery to the payment. A really nice plus was when they received my phone it was in better shape than they thought - so they increased the Payment! To me - that's the greatest kind of service - when you go above and beyond. Thanks again!

Date of experience: October 4, 2018
Texas
1 review
2 helpful votes
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Another Bate & Switch
October 3, 2018

Had used them once before and was happy. Tried to use them again with my iPhone 7+. Sent it in... They Said it was broken... would not turn on and that it had "more significant scratches than expected". Additionally, they said it was an unlocked phone. Offered a price 43% less than original offer. I Did not accept new offer and asked them to return phone to me. Glad I did! Got it back and immediately turned it on... worked perfectly. Not a scratch on it. And it is locked to AT&T as I originally told them. This is a bate and switch. BEWARE!

Date of experience: October 3, 2018
Virginia
1 review
0 helpful votes
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Easy
October 3, 2018

The whole process was very easy and worked as advertised. I will use them every time I get a new phone now.

Date of experience: October 2, 2018
District of Columbia
1 review
0 helpful votes
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The packing material arrived quickly, and was easy to figure out. I packed it up and returned it via the post office (to use up 100 chars in the review text ).

Date of experience: October 1, 2018
Massachusetts
2 reviews
0 helpful votes
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Gazelle Rocks!
October 1, 2018

Gazelle is easy and straightforward to use. They assess your device, give you a price, send you a box with return shipping label and you pack it up and leave it on your front porch. Directions are easy and payment comes fast. What else could you ask for? I have used Gazelle to trade in 2 phones and an iPad - they are very fair in their pricing and reliable.

Date of experience: September 30, 2018
California
1 review
0 helpful votes
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Reliable
September 28, 2018

This is the second time I've used Gazelle and I don't think I'd ever sell to another site.

You receive the package to send your phone in so quickly! The instructions are so easy and within just a few days I had already received my pay!

Date of experience: September 27, 2018
Germany
1 review
0 helpful votes
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I was always hesitant about sending my phones and getting scammed but with Gazelle they took that fear away. I recommend them to the whole world! Keep up the great work you have me as a loyal customer forever!

Date of experience: September 24, 2018
Florida
1 review
0 helpful votes
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Great!
September 24, 2018

Ibought an iPad Pro 12.5 inch that was not to my liking and returned it within 30 days. No questions asked, prompt service and I reolaced it with an iPad Pro 10 inch which I love. I have previously purchased an iPhone 6 and an iPhone 7 Plus with zero problems. Why pay Apple full price.?

Date of experience: September 24, 2018
New York
1 review
0 helpful votes
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Ordered a 2015 MacBook Air supposedly in excellent shape received one that was in very poor shape that looked like it was dropped a a few times, dented up scratched up, very dirty, I was so pissed because they took forever to ship it, I didn't even try and turn it on because I knew I didn't want if after just looking it over, after wasting my time sending out this junk all they offered me was 10 percent off of another order, don't worry it won't be another order from me (EVER)https://youtu.be/jk3BY4tc8pM

Date of experience: September 23, 2018