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Gazelle

2.3

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Gazelle Reviews Summary

Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.

service
152
value
146
shipping
139
returns
119
quality
125

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Texas
1 review
0 helpful votes
Follow Miles A.
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Fast and easy. Gazelle worked perfectly.

I sold my old iPhone. The main thing is to make sure you describe the exact condition of your device so they can give you accurate pricing information. They do thoroughly check out your device so you need to be up front and honest about the condition of your device when you request the box.

Payment was prompt.

I would absolutely use Gazelle again.

Date of experience: December 7, 2018
Florida
1 review
0 helpful votes
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Excellent Experience
December 7, 2018

This is the second time I sell a phone to Gazelle. Each time, they paid what was represented on the sales page. And I received the gift card within a couple of days or three or so. So I think the purchasing service is great.

Date of experience: December 7, 2018
Hawaii
1 review
0 helpful votes
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Easy!
December 7, 2018

Fast, easy and, fair. Got my box in a few days, sent my item back(postage paid) after receiving a fair appraisal. Get an email response after the had received the item and, the cash was in my paypal account in a day. Awesome!

Date of experience: December 6, 2018
California
1 review
2 helpful votes
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Poor experience
December 6, 2018

Gazelle offered me $230 then lowered to $160 saying. " Not Flawless Device: We found some signs of wear; therefore, your device cannot be considered flawless.
Scratches: We found some scratches that are more significant than expected."
This phone was near flawless with a brand new batters. It had a couple of very "fine" scrstches which were hardly noticeable. It appears they offer offer then lower once they get your phone.

Date of experience: December 6, 2018
Indiana
1 review
1 helpful vote
Follow Gary E.
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Generally, I'm happy with Gazelle's service. They do a good job and their service is efficient. I do think I saw my computer for sale the day after I got their approval of my device. That they were selling it for 3X what they gave me. I know this is a service, they need to make money, etc., etc., etc. It would be nice to get a wee bit more for something they value so highly. Four stars.

Date of experience: December 4, 2018
Massachusetts
1 review
0 helpful votes
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A worthwhile experience!
November 30, 2018

Not only did I get a fair quote but they increased my payment because of the quality condition of my trade! I will be working with them again in the future!

Date of experience: November 28, 2018
Maryland
2 reviews
0 helpful votes
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Super easy, great pricing
November 28, 2018

The process couldn't have been more fast or simple and their pricing was considerably better than I could get anywhere else. This is my second sale to them and I'll definitely use them again when the time comes!

Date of experience: November 27, 2018
Oklahoma
1 review
0 helpful votes
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Great experience.
November 27, 2018

Cannot imagine anything being easier. Will happily use again. My first exprience with selling Ipads was on Craigslist and I did not care for that at all.

Date of experience: November 26, 2018
Illinois
1 review
0 helpful votes
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Trustworthy
November 19, 2018

I have sold 2 items to this company and it has been a great experience. I will continue to do more business with them

Date of experience: November 18, 2018
Illinois
1 review
0 helpful votes
Follow TJ C.
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This is my second or third time I've sold on Gazelle. I've also purchased apple products for my restaurants. Outstanding experiences.

Date of experience: November 18, 2018
Washington
2 reviews
2 helpful votes
Follow Fran H.
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Gazelle offered to pay $128.50 for my iPhone 6 Plus 64 Gb. I just checked the status of my return. They lowered their offer to $20 claiming I had sent them an iPhone 6 16 GB. I know what model I sent them, and as it is the only iPhone I had there's no way I could have sent them something else. I declined their pitiful offer and requested my old phone be returned. I will be shocked if I actually receive my own iphone back. I wish I'd checked reviews here first.

Date of experience: November 5, 2018
California
1 review
0 helpful votes
Follow Mark L.
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Gazelle recently bought an iPhone from me for more than what was quoted and to their credit discovered it was more valuable than the original quote. How many companies are willing to give a generous a boost like that.

Date of experience: November 5, 2018
Washington
1 review
0 helpful votes
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17 in macbook pro sent-4 broken keys. They said return will send you same specs in excellent condigion-next one-broken hard drive. Terrible terrible terrible. Never again-stay away.

Date of experience: November 3, 2018
Colorado
1 review
0 helpful votes
Follow Karen E.
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Quick and easy
November 3, 2018

I've dealt with Gazelle several times and my experience with them have always been an easy process. From checking on their website to shipping my product to them to receiving payment from them has always been seamless.

Date of experience: October 31, 2018
California
1 review
1 helpful vote
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Liars! But did deliver
October 30, 2018

I turned my phone into Gazelle after they had given me an estimate that my phone would be worth $125. Bear in mind it was a six month old phone an iPhone 8S and there was absolutely nothing wrong with that. I did all the required procedures. They promised me $125, they delivered me $70. I realize I'm $70 up in my cash flow, but I don't like being lied to.

Date of experience: October 30, 2018
New York
1 review
1 helpful vote
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Dishonest Company!
October 29, 2018

Dishonest company! I sent in an absolutely flawless device (that was in a case with a screen protector from day 1). Gazelle claimed the condition was not flawless and reduced my value by $100. I didn't even request for them to send my device back given it seems some people who did so received back devices that weren't the same as what they sent in. Horrible service. Dishonest business. Shady practices. BEWARE!

Date of experience: October 29, 2018
Florida
1 review
0 helpful votes
Follow J A.
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I have used Gazelle a few times and they make it very easy to send in your old equipment for cash, however... More than once, after they received my phone, they lowered the price they offered. Phones in perfect condition that had lived in a hard case were suddenly worth less once they received it. When it happened once, I was ok with it... but then it happened again. The bait and switch is alive and well at Gazelle!

Date of experience: October 29, 2018
California
1 review
1 helpful vote
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Sent in my 6 plus iphone with original box for an estimate, the phone came back without the original box!

Date of experience: October 27, 2018
Montana
2 reviews
0 helpful votes
Follow Priscilla C.
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Gazelle is great!
October 28, 2018

Gazelle is wonderful to work with! Very fast turnaround with requesting a box to send in my phone and receiving a check!

Date of experience: October 26, 2018
Massachusetts
1 review
0 helpful votes
Follow Chad N.
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Very simple way to sell. Send you the box and pay for postage. You may get a little more money somewhere else, but there is no simpler way to se..

Date of experience: October 23, 2018