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Gazelle has a rating of 2.3 stars from 1,076 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gazelle most frequently mention customer service, perfect condition and screen protector. Gazelle ranks 7th among Consignment sites.
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Fast and easy. Gazelle worked perfectly.
I sold my old iPhone. The main thing is to make sure you describe the exact condition of your device so they can give you accurate pricing information. They do thoroughly check out your device so you need to be up front and honest about the condition of your device when you request the box.
Payment was prompt.
I would absolutely use Gazelle again.
This is the second time I sell a phone to Gazelle. Each time, they paid what was represented on the sales page. And I received the gift card within a couple of days or three or so. So I think the purchasing service is great.
Fast, easy and, fair. Got my box in a few days, sent my item back(postage paid) after receiving a fair appraisal. Get an email response after the had received the item and, the cash was in my paypal account in a day. Awesome!
Gazelle offered me $230 then lowered to $160 saying. " Not Flawless Device: We found some signs of wear; therefore, your device cannot be considered flawless.
Scratches: We found some scratches that are more significant than expected."
This phone was near flawless with a brand new batters. It had a couple of very "fine" scrstches which were hardly noticeable. It appears they offer offer then lower once they get your phone.
Generally, I'm happy with Gazelle's service. They do a good job and their service is efficient. I do think I saw my computer for sale the day after I got their approval of my device. That they were selling it for 3X what they gave me. I know this is a service, they need to make money, etc., etc., etc. It would be nice to get a wee bit more for something they value so highly. Four stars.
Not only did I get a fair quote but they increased my payment because of the quality condition of my trade! I will be working with them again in the future!
The process couldn't have been more fast or simple and their pricing was considerably better than I could get anywhere else. This is my second sale to them and I'll definitely use them again when the time comes!
Cannot imagine anything being easier. Will happily use again. My first exprience with selling Ipads was on Craigslist and I did not care for that at all.
I have sold 2 items to this company and it has been a great experience. I will continue to do more business with them
This is my second or third time I've sold on Gazelle. I've also purchased apple products for my restaurants. Outstanding experiences.
Gazelle offered to pay $128.50 for my iPhone 6 Plus 64 Gb. I just checked the status of my return. They lowered their offer to $20 claiming I had sent them an iPhone 6 16 GB. I know what model I sent them, and as it is the only iPhone I had there's no way I could have sent them something else. I declined their pitiful offer and requested my old phone be returned. I will be shocked if I actually receive my own iphone back. I wish I'd checked reviews here first.
Gazelle recently bought an iPhone from me for more than what was quoted and to their credit discovered it was more valuable than the original quote. How many companies are willing to give a generous a boost like that.
17 in macbook pro sent-4 broken keys. They said return will send you same specs in excellent condigion-next one-broken hard drive. Terrible terrible terrible. Never again-stay away.
I've dealt with Gazelle several times and my experience with them have always been an easy process. From checking on their website to shipping my product to them to receiving payment from them has always been seamless.
I turned my phone into Gazelle after they had given me an estimate that my phone would be worth $125. Bear in mind it was a six month old phone an iPhone 8S and there was absolutely nothing wrong with that. I did all the required procedures. They promised me $125, they delivered me $70. I realize I'm $70 up in my cash flow, but I don't like being lied to.
Dishonest company! I sent in an absolutely flawless device (that was in a case with a screen protector from day 1). Gazelle claimed the condition was not flawless and reduced my value by $100. I didn't even request for them to send my device back given it seems some people who did so received back devices that weren't the same as what they sent in. Horrible service. Dishonest business. Shady practices. BEWARE!
I have used Gazelle a few times and they make it very easy to send in your old equipment for cash, however... More than once, after they received my phone, they lowered the price they offered. Phones in perfect condition that had lived in a hard case were suddenly worth less once they received it. When it happened once, I was ok with it... but then it happened again. The bait and switch is alive and well at Gazelle!
Sent in my 6 plus iphone with original box for an estimate, the phone came back without the original box!
Gazelle is wonderful to work with! Very fast turnaround with requesting a box to send in my phone and receiving a check!
Very simple way to sell. Send you the box and pay for postage. You may get a little more money somewhere else, but there is no simpler way to se..
Answer: No experience with that. Experience with their staff and their customer service, don't fo business with them. My phone was returned in October, and I still have not received my refund. They finally sent me an email saying my return was received, in December but tracking showed it received in October, and still no refund.
Answer: I would not buy from or sell to Gazelle regardless of what they claim.
Answer: No! Dishonest! Had to file a dispute with my credit card company tinged my money back and that took 3 months
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