Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Purchased a used iPad. Gazelle asserts that they thoroughly check each device including camera, battery and operating system.
That assertion seems unlikely because I received a locked device that requires the original owner's Apple ID and password to get into the device.
Very disappointing and they say it takes 5 days to issue a refund once they receive the returned device.
This was a complete waste of time.
I had an iPhone 6s that was in near perfect condition. I used it for only a year and it had no scratches that I could see. They offered me $45 but then after receiving my phone they claimed it had scratches and was only worth $1. I think they try to rip off their customers by offering nothing in hopes that they just accept it to avoid further hassle.
I used Gazelle a few times before. It's been a couple years though. It was always so easy and fast. I loved them and would recommend them to everyone. Not anymore. I recently sent in an old laptop that stated it would be $79 for it. The laptop had a couple minor scuffs on the outside but worked perfectly. I cleaned it out, set it back to factory settings and sent it in. I got a "revised offer" that said I would get $0 for it because it was an "unsupported model" I emailed asking what model it was and was told they weren't sure but that I could request a re-inspection. I requested one and asked if they could let me know what exact model they think it is. Got no response till I followed up and was told again it was just an "unsupported model". No answers at all. If they are going to deny giving me what was promised, they should give more of an explanation than that. I will never use this site again.
I bought a phone from this company and i was so excited considering it took TWO WEEKS for it to come in. I bought the iPhone unlocked (keep that in mind) when i went to go connect with my carrier i found out i was lied to and it was LOCKED with a different carrier. I have been phone less for some time now and I'm stuck again with no phone! DO NOT USE GAZELLE
Beware - they will ask if you want to recycle the mobile device for $0 rather than purchase the device. Gazelle will claim there are multiple problems with a device that is in great shape.
I submitted an offer for my iPhone 7 that was in great condition. It had always been in a case with a screen protector - no scratches to be noted. When they received the phone, they stated "excessive scratches" and lowered their offer by $60+. I declined, and they mailed a phone back. The phone returned to me does have quite a few scratches. The battery was also at 10%. I mailed mine in fully charged. I don't trust this company at all.
Gazelle had a nice $$ offer for my very lightly used Galaxy Note 8 but, when shipped in, they came back and said it had defects in the screen lighting and more than the acceptable # of scratches. I can tell you that as far as I could see, the screen is fine - I used it everyday before sending it in. Also, there were almost NO scratches. Gazelle reduced their offer from $142 to zero and called it an "adjustment." I think you need to consider someone else when looking to sell your phone. Their assessment of my phone is just plain wrong.
They sent me an offer of $130 for my iPhone 8 that was in great condition. I sent them everything and then a week later they send me an email saying there are excessive scratches on the phone. There were no scratches on the phone when I sent it in. They said they would now only give me $50. I told they no chance and had them send my phone back. Looking at other reviews they do this to everyone just hoping you will accept the low ball offer. What a joke.
If you happen to have a teenager and they tell you the phone doesn't stay charged, you don't really believe them and wait a few months to really check it. Sure enough, you have some time during Covid19 to test it. They're right, but you're past the 30 days. You'd think if you backed your products, you might at least give an exchange. Nope. Disappointed.
I received a quote from Gazelle for $46.00 based on my very accurate assessment of the condition of my 3 year old Galaxy S7 phone. My phone was nearly flawless except for slight discoloration of the screen. However, after they received it I got an email from them notifying me that not only would they not honor their original offer, but they now changed the value to zero. They did offer to recycle it for me though at no charge (how generous of them). Needless to say, I demanded they send it back to me. Verizon bought it from me for $32.00. Done deal. Thanks Gazelle for the education. Now I'm on a mission to educate others. Scram from this scam!
I sent my S8+ to them in the box with the user manual, power adapter, power cord and sim key. Basically, everything that i had when I originally purchased it. Gazelle would not buy the phone, which is totally OK. However they only sent me back the phone in a plastic sleeve and kept everything else. I find this so hard to believe that they would arbitrarily just not send these things back. I went to their site to let them know that they left these things out, and they had deleted my account from the site. It said said my account did not exist when I tried to login. STAY AWAY FROM THIS COMPANY. They appear to have no sense of ethics, or professionalism.
I sent them an iPhone 7 Plus 256 Verizon with minimal scratches for an offer of $123. They reported my phone was an iPhone 7 Plus 128 ATT with extensive scratches and offered $48. I rejected their offer.
The process went as Gazelle promised, except for one thing: when they received my device, they initially adjusted their offer downward with the (erroneous) justification that I had sent them a carrier-locked device instead of the unlocked one that I had sent. They paid what they agreed when I challenged them, but they also caused this entirely unnecessary issue.
When Gazelle first started they always gave a fair rate for anything sold to them (bout 4 years ago). I handle our company's cell phone account which is very large (about 500 lines) and anytime I upgrade a deviceI would sell the previous phone to Gazelle, so I used them ALOT. Now they are HORRIBLE. I am very tech savvy and since I work with phones and tablets on a daily basis I definitely know what make/model/GB and how to determine condition. After sending them a couple phones this last time, they tried to tell me that there was excessive scratches and the model of the phone was different than entered. I couldn't help but laugh at the incompetency of whoever wrote that. They obviously had no idea what they were doing because I am 110% positive on the make/model/GB for the phones sent to them and I do not bother sending in damaged devices it's not worth my time. If it's badly scratched or damaged I recycle them. They were trying to find a reason to low ball he price compared to what was quoted. I told them to return my device and I found another site that accepted the devices and actually gave me what the phones were worth. I used to recommend this site to everyone I know for getting rid of previous phones for the best value. Now, this site is a joke. Do yourself a favor and don't even bother.
Gazelle is a terrible company. Non existent customer service or expertise. Poorly run. Zero follow up. Stay away and don't waste your time.
SCAM! Here's what happened. I sent my iphone 8 to them in PERFECT condition. Not a scratch, dent or problem with the device. I had it in a case it's entire lifetime. They promised me a good price compared to other vendors, but as soon as they received the device, they said it didn't meet their standards and had "excessive scratches" so they gave me a lowball offer, which I regretfully accepted. I wish I fought them but honestly I need the cash and didn't have the time since I was about to travel overseas. What a waste of time this place is. I hope they're all arrested and their profits are confiscated.
"We regret to inform you that we have been unable to fulfill your order ****** and have had to cancel. We apologize for any inconvenience and offer you this free expedited shipping code that you can use on your next order."
I ordered with enough time to get here before my brothers B-Day and they send me this the day before. I've already spent over 1,000 dollars with them and this is how they treat their customers. They gave me free shipping as a result. I will gladly take my money elsewhere.
I have used Gazelle before and didn't have a problem. This time they quoted me $180 for a phone. I ended up with 80. They said they downgraded the phone condition, but this phone looked barely used.
Avoid, there are other options. Also, you have to check your spam folder, apparently Gazelle gets sent there and if you don't check it you won't know you were downgraded and will have no recourse but to accept their decision. I would use another service.
They offered me a certain amount for a pristine iPhone 7. I sent it in and they told me it had scratches on it and reduced their offer by 50%. Yep, bait and switch. I had them send the phone back to me and used Amazon buy back instead. Amazon quoted me a price and made good on the offer. Stay away from Gazelle, they lie in hopes you'll fall for the scam.
They quoted 125$ for Samsung 8, then they told me it had scratches and only offered $75. There is not a scratch on the phone. It's a con game, send me your phone for price x then I reduce it hoping most people will accept the lower offering. Do not do business with them.
