GateHouseSuppliesReviews 463

Placed order on 3/4/21 for opener kit that was mentioned that it was "in stock" turns out it was backordered... did not arrive till 3/25/21 Not Happy

Spent hours trying trying to find solution. A wasteful search till I came across your service. Been efficient and useful. Amazing offers and services. Can attest for the service anytime

Ha ckers age NYC. C om

I ordered a logic board for my garage door opener. When I received it, the static bag that electronics come in was already open. I put it back in the box and called Gatehouse for a refund because I felt this part was compromised - it was supposed to be brand new. Needless to say they weren't about to give me a refund or exchange it for one that was sealed up. They sent me an email saying this was how the manufacturer was sending the products to them. I called the manufacturer and they said they do not send their products in open static bags to anyone. They offered to exchange it and even pay return shipping. Skip the crooks at Gatehouse and order straight from the manufacturer.

Web site said, "in stock" but after four business days I called and was told it was on back order for two weeks. I told the gal that I didn't appreciate the misleading info on the web site and was going to see if I could find someone with it actually in stock. Well, right after I hung up I got an email with a tracking number but the number wasn't in the system. Called them and Arnel told me it was actually shipped the day of the order. I pointed out that the order was last Saturday (today is Thursday.) He then said it was shipped today. Really? It shipped three minutes after my phone call? I think they knew I was going to cancel and created the fake shipping info. I'll likely have to call back tomorrow if the number proves to be bogus. If you really need the item you are ordering I would look elsewhere. Also, check shipping cost. The system as I placed the order said it would cost $12.32 and the receipt said $19.96. That is fraud.

Ordered from gatehouse due to the published delivery date into google's product feed, had many other options to choose from but chose Gatehouse due to positive reviews and fastest delivery time. The item said in-stock on site, but when placing the order with 2 day delivery it was stuck in "processing". The item was not instock and I kept being mislead by their support. Would not have had a negative experience if they had been honest. But they weren't, and that usually means if they are dishonest at this level, then they can only be worse in more serious areas. Do not use.

I never received a confirmation email that my item was ordered, and shipping information. The shipping cost was expensive. I found out afterwards that I could of ordered it cheaper elsewhere.

Site was easy to navigate and find item I needed. Processing of and shipping of item was very quick.

Placed and order that showed to be in Stock online on 5/14/2020 as of today part has NOT been shipped out and asked them to expedite the shipping since this has taken so long and they will not unless I pay for it myself. I understand that shipping has been off during this time but the fact still remains if you have it marked in stock means you have it on your shelf and can ship it out the same day as ordered or the latest the next business day. I was told today that it should ship either this afternoon or tomorrow 5/22/2020.

Great customer service, easy checkout and friendly service. I would highly recommend them. Ordered the wrong parts and got it all taken care of in one day.

After assistance from Arnell, found what I need and placed order. Received confirmation and shipping notification within minutes of placing the order. Paid extra for second day delivery. Belt arrived well packaged. Installed it the same day it arrived. Opener working good as new.

Found what I was looking cheaper than from LiftMaster. After I received the camera, it only took about five minutes to set it up and figure out where to mount it. Once that was done it has worked out great. Now I know when a garage door opens and closes and any time there is movement in my garage.

Very straight forward easy to use and showed the products with the id# as described in the owners manual

Excellent chat support, supper fast delivery. I will certainly purchase from this supplier again. Thx

The product I received did not fit the garage operator. The attaching hinges were different although my manual stated the product number to order

Friendly assistance helped me select the correct part and they shipped it in an hour...

Easy to find product and easy to order. Just hope it comes in correct as first time buyer from gate house.

Wasn't much to it, but it's the second time we've purchased from GateHouse (the first was under someone else's name). Both times, purchase process was quick, efficient, and the product was as promised.

Great price and very easy and the best price on the web would buy here again recommend to anyone who needs parts

Excelent in attention and a fast shipping, the better place to obtain this kind of product, i Will buy again soon