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Garrett Wade

3.2

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Garrett Wade Reviews Summary

Garrett Wade has a rating of 3.2 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.

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New Jersey
1 review
0 helpful votes
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Old world excellence
May 13, 2022

Prompt fulfillment of my order with extraordinary quality products that make your experience completely satisfactory

Date of experience: May 13, 2022
Craig W. — Garrett Wade Rep
over a year old

Thank you so much for your kind words, George! We're pleased to hear how happy you are with your purchases. Thanks for being a great customer!

Alaska
1 review
0 helpful votes
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You offer what I need
May 13, 2022

And my needs are not easy to find with the only authentic Japanese garden in Alaska.

Date of experience: May 13, 2022
Craig W. — Garrett Wade Rep
over a year old

We're glad you found what you need with us, Ric! Thank you so much for your review. I'll bet your garden is beautiful!

Wisconsin
2 reviews
0 helpful votes
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I became interested in purchasing a High-Quality pocket knife for a Birthday gift, after I saw a video on: "How It's Made." They showed a French-made knife from the 18th century, and How that same knife is being made Today, and available through Garrett Wade! I found this site online, and ordered the knife that same Day.
The recipient of this gift was Ecstatic when the knife from Garrett Wade arrived in the Mail. He said that This knife is something that He can pass-on to His son, with Pride... after he uses it for "things around the house!" So, worth the price :)

Date of experience: May 10, 2022
Craig W. — Garrett Wade Rep
over a year old

That's fantastic, Marsha! Thank you for letting us know how much the knife is appreciated. We hope he enjoys the knife for many years to come!

Idaho
2 reviews
0 helpful votes
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Pleasant Experience
May 10, 2022

Received my order promptly. Exactly as ordered. Works great.

Date of experience: May 10, 2022
Craig W. — Garrett Wade Rep
over a year old

We're happy to hear that you're happy with your purchase, Jason! Thank you so much for dropping by to let us know it went well.

Florida
1 review
0 helpful votes
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Making it Good
May 9, 2022

I wrote a review on Garrett Wade's poor customer service and not standing up to their agents' promises. Well, after that negative posting Garrett Wade did contact me and made the situation right. Not to negate that it took forever and several hours on the phone to get them to do what they first promised. In the end they did refund my purchase price for misrepresented merchandise.
Thank You, Garrett Wade

Date of experience: May 9, 2022
Craig W. — Garrett Wade Rep
over a year old

Dear April,
I'm so sorry to hear that the tools you ordered rusted, and that you have still not received your refund. I can assure you that we will get this taken care of for you immediately. My name is Susan and I can be reached directly at [email protected]. Can you please write to me and provide me with your full name and order number and I will see that a refund is issued? I don't see the order number displayed here, nor your full name so I will need that information to get this taken care of for you. I'm sincerely sorry that you had this experience and can understand your frustration and disappointment. I look forward to hearing from you.

California
1 review
0 helpful votes
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Including paid return sticker
April 29, 2022

I was so happy when I saw a PAID RETURN sticker included in the package. This indicates Mr. Garret Wade is a kind and an excellent business man. Bless you Sir.

Half of the new catalog has products from Europe, Japan and off course from USA.
The super GREEDY china MUST LEARN to do a proper business in USA and the rest of The world. China you MUST Copy the BUSINESS CONDUCT MODEL of Mr. Garrett Wade.

Do not make MEDIOCRE, INFERIOR products and Charge MAXIMUM prices. IT NEVER WORKS IN USA and other advanced countries.

Date of experience: April 29, 2022
Craig W. — Garrett Wade Rep
over a year old

Dear Sonn, Thank you so much for your feedback! We truly appreciate it. We're sorry to hear about the Loppers and Pruner. Our customer service team will be able to look up your past orders and have a product specialist give you a call should you need those parts. They can be reached at 1-800-221-2942.

Ohio
0 reviews
0 helpful votes
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Great tools sturdy and well made
April 13, 2022

I bought the hand pruner and gouge chisel. Both of them are quality tools very well made and a pleasure to use. Shipping was fast too.

Date of experience: April 13, 2022
Craig W. — Garrett Wade Rep
over a year old

We're so happy to hear that, Joan! Thank you for stopping by to let us know. We truly appreciate it!

Georgia
1 review
0 helpful votes
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Good customer service after product delivered damaged.

Date of experience: March 30, 2022
Craig W. — Garrett Wade Rep
over a year old

Thank you for stopping by to share your thoughts, Daniel! We're so glad our team resolved the issue for you. Thanks for being a great customer!

Virginia
1 review
0 helpful votes
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Very helpful customer service. Quick replacement for de fictive part. No problems with exchange. Thank you Garrett Wade.

Date of experience: March 28, 2022
Craig W. — Garrett Wade Rep
over a year old

It's been our pleasure to assist you, Jean! Thank you so much for your kind words. We truly appreciate your feedback!

California
1 review
0 helpful votes
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What I wanted
March 28, 2022

Pricing, shipping and quality was excellent again!

Date of experience: March 28, 2022
Craig W. — Garrett Wade Rep
over a year old

Thanks for sharing your thoughts, James! We're glad it went well. We truly appreciate your taking the time to share your experience.

Texas
3 reviews
15 helpful votes
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Their claimed 90-day return for full refund policy is a farce and a rouse. The amount credited is always either shorted and in some cases they claim it's been issued despite the fact that it never shows up as credited back to the credit card used to make the original purchase. What's worse is their customer service reps are totally rude, stubborn, unwilling or flat-out intellectually incapable to understand the situation, and in the end a totally useless waste of hours upon hours of time being argued with, placed on endless holds, followed by more rinse and repeat of the same with no resolution ever accomplished. Totally impossible to deal with. Stay away from this pack to crooked nit-wits!

Updating this review to add a few stars solely because of the excellent resolution provided by Susan to fix everything. Best to always contact GW's customer service during weekday business hours and avoid weekends. If you ever get Ed, Darryl, Natalie, or supervisor Melvin then hang up and dial back in to get someone else.

Date of experience: March 26, 2022
Craig W. — Garrett Wade Rep
over a year old

Dear Mike, We're sincerely sorry to hear that you had this poor and unacceptable experience. We can assure you that we will resolve this issue for you, and we will be looking into and addressing the customer service reps who you spoke with. Please accept our sincerest apologies. Thank you for bringing this to our attention.

Nevada
1 review
0 helpful votes
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Kerosene Stoves
March 25, 2022

Arrived very quickly, one 2 liter, one 1 liter, in great shape, both fired right up and work very well. Made by Prabhat in india, beautiful brass workmanship. As a machinist and gunsmith, I could find no flaws in the worksmanship what so ever.
Great prices on each of them as well.

Date of experience: March 25, 2022
Craig W. — Garrett Wade Rep
over a year old

That's great to hear, Steve! Thank you so much for your order and the nice feedback. We hope you enjoy your purchase for many years to come.

Georgia
1 review
0 helpful votes
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Loppers and clippers
March 25, 2022

Great products and great service. Products work as advertised. I wished that I should have ordered years ago.

Date of experience: March 25, 2022
Craig W. — Garrett Wade Rep
over a year old

Thank you so much for your thoughtful review, Richard! It's our pleasure to bring these products to you, and we're delighted that you are satisfied with your purchases. Thank you for being a great customer!

California
1 review
0 helpful votes
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Telescopic Fruit Picker
March 25, 2022

This fruit picker from Garrett Wade is by far the best fruit picker ever. Most fruit pickers have you yanking the fruit off of the tree which not only disturbs or mars other fruit but sometimes rips off part of the branch. And, if the fruit tree is blooming, like our avacado, they knock off hundreds of new fruit. I've had one of those "yank" pickers for years and decided it was time to find something better that did not damage my tree. The Garrett Wades Telescopic Fruit Picker cuts the fruit off and then captures it in a bag. We are able to pick up to 10 avacados at once. The picker extends 10 feet which is more than enough for our full grown avacado tree. So, if you're looking for an avacado, or other fruit, picker that won't damage your tree or other fruit on the tree, this is by far the best picker ever. It is more than worth the price considering what it does and how it does it. I would give this picker ten stars instead of just five.

Date of experience: March 25, 2022
Craig W. — Garrett Wade Rep
over a year old

Thank you so much for your wonderful review of the Fruit Picker, Raymond! We're thrilled to hear how much you like it and truly appreciate your sharing your thoughts about it. We wish you a very fruitful gardening season!

Florida
1 review
0 helpful votes
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100% reliable
March 5, 2022

Over the years all of the items purchased are reliable.

Date of experience: March 4, 2022
Craig W. — Garrett Wade Rep
over a year old

Dear Annetta,
Thank you for being a long time customer and for stopping by to let us know. We truly appreciate it!

Mississippi
1 review
0 helpful votes
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Great value even at high prices
March 4, 2022

I've now ordered several tools from Garret Wade. I love fine tools that ar exquisitely fit for purpose. GW does not disappoint.

Date of experience: March 4, 2022
Craig W. — Garrett Wade Rep
over a year old

Hi Karon, Thank you for stopping by to share your thoughts. We're pleased to here that you enjoy our products!

California
1 review
0 helpful votes
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Order
February 27, 2022

Products came promptly and as ordered; what more can I ask?

Date of experience: February 26, 2022
Craig W. — Garrett Wade Rep
over a year old

We're happy to hear that you are happy with your order, Milford! Thank you so much for stopping by to share your thoughts.

District of Columbia
1 review
0 helpful votes
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Unique items at good prices
February 26, 2022

Easy to navigate the site. I always check the sale items for unique items. I order several times a year from their site. Very happy with the quality of items and their customer service.

Date of experience: February 25, 2022
Craig W. — Garrett Wade Rep
over a year old

Thank you, Thomas! We're very pleased to hear that the order process went smoothly for you. We appreciate your customer loyalty. Have a great day!

North Carolina
3 reviews
0 helpful votes
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Happy Happy
February 25, 2022

I saw the brass compass on Garret Wade catalog site. The price was excellent and I am happy to have purchased the compass. Well made item. I know my grandson will enjoy it for many years to come.

Date of experience: February 25, 2022
Craig W. — Garrett Wade Rep
over a year old

We're very happy to hear that your grandson is enjoying the compass, James! Thank you very much for sharing your thoughts here. We truly appreciate it.

Missouri
2 reviews
0 helpful votes
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Somewhat satisfied but it is going down fast.
Don't like pushy sites. Emails once or twice a month are fine, too many will get you dumped to SPAM
I like the tools, cost is high but tools are good.

Date of experience: February 25, 2022
Craig W. — Garrett Wade Rep
over a year old

Dear Douglas, Thank you so much for your feedback. We're very sorry that we bombarded you with emails! Please call our customer service team at 1-800-221-2942 so they can limit the amount of emails that you receive from us. It is not our intention to bother you with so many. We truly appreciate you as a customer, and that you took the time to let us know how we are doing.

From the business

Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell


garrettwade.com
Founded in 1975
Brooklyn, NY, United States