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Garrett Wade Reviews Summary
Garrett Wade has a rating of 3.2 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Garrett Wade most frequently mention customer service and long time. Garrett Wade ranks 1st among Woodworking sites.
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I bought these tools several years ago for me. This was a re-purchase for a friend who just retired. I biggest reason I shop here is the quality of the things I purchase. I have not been disappointed yet.
As usual, the representative was extremely knowledgeable, courteous, responsive, and was actually fun to talk with. Once we received the items we found what we learned to expect from Garrett Wade, exceptional quality shipped blazing fast! HIGHLY recommended.
We ordered a number of items. I love the variety of merchandise. Ordering online was easy and updates on shipping helpful.
Purchased a garden bench online. Very easy to navigate, the item is back order, so just waiting.
We enjoy paging through the Garrett Wade catalog, and found an ideal product to enlarge the print: a thick magnifier. It works like a charm.
The chain saw sharpening tool was just the ticket for me. A video of it in use on Garret Wades website convinced me that for the cost this was a great value! Now I'm inclined to sharpen the chains when they need it, not when I say OMG! It doesn't cut at all.
I love the products at G-W but the ordering software needs to be "cleaned up." More often than not it takes several tries to finally place an order. Once or twice over the years I have not ordered something due to the frustration in trying to order. But, I usually plod through the process because I like G-W products.
"A customer service representative called me after I left a message that I couldn't contact them because of a blip in the workings of the telephone. He was very helpful and concerned that my experience with them was a good one. Good customer service! "
Going through (outside) brooms every 2 years, I was impressed with the look of your product, & now that it has arrived, it's everything you promised, and I fully expect that it's a "lifetime broom"!
Everything I have purchased from Garret Wade has been true to their description. They are high quality tools that make gardening more enjoyable with less effort. Great gifts for retirees.
Just recently received the GT3 grafting tool from Garrett Wade. They had the best price on this tool on the internet. Good quality tool with sharp blades and an extra anvil is included. The tool is capable of doing three types of grafting cuts and it comes with detailed instructions on how to change blades. Also included is an informative booklet on performing different types of grafts. A Garrett Wade catalog was also included and features different products and tools they have available like the chainsaw sharpener and drill sets. The prices are unbeatable. I will not hesitate to purchase from them again.
I have received the garden tools ordered and love the quality. Due to excessive rain fall in our region currently, I have been unable to use them. I will soon, as I'm into home gardening, planting herbs and vegetables that we would have to purchase when needed. It's easy and rewarding to harvest fresh home grown vegetables.
Today, my husband and I selected items from Garrett Wade after having received $200 in gift certificates from a family member. Upon the checkout process - it asked for our credit card information even though our purchase balance was less than the total amount of our gift certificates. I noticed, before the final checkout screen a small statement that said "if you haven't yet entered a gift card code, click here" so I did. All that did is send me back to the order screen. And there still wasn't a place to enter the gift certificate numbers to redeem them. So, we kept clicking back to the cart screen and finally found a place at the bottom to enter the codes. So, each code was entered (2 total for the $200) and the amounts of the gift cards were subtracted from the balance of our order. I thought "cool" it will work now. So then, we clicked the button to finalize our order and it then said "credit card invalid". And didn't prompt to go back to the payment screen or say the order was finalized - it went nowhere. Then - I printed a copy of the cart thinking I could just exit (because the order never finalized) and restart the computer, then revisit the site and try again to place the order. Yet, when I did this, it said we could no longer redeem the gift cards. I checked our email to see if the order had actually gone through. Nothing. So, it appears now that this company has essentially stolen the $200 from my relatives who generously gave us this gift as we do not have an order placed and cannot redeem the gift cards. Additionally, I am concerned that our card is going to be charged. I called customer service immediately. I was told we have to wait 24 - 48 hours to see if the cards receive a balance again and to make sure the order didn't go through. I asked what to do if in 24 - 48 hours there is still no resolve. She couldn't tell me anything nor was there any supervisor available. The only information she could give me was her first name, literally. I was also told that she couldn't take any information down regarding this issue but I could request a supervisor to call back in 24 - 48 hours. This seems extremely fraudulent to me. I have never experienced this issue with any other online purchase I have made with any company. I would never recommend that anyone give them business. What should have been an enjoyable experience has turned into a horrible one that resulted in distrust.
Garret Wade products are always quality AND so are their people. Always a joy to order from. So nice to come across a value driven outfit.
I saw two things that I wanted in the Spring catalog. When I went online to order the price for the drill set that I wanted wasn't the sale price in the catalog so i called to place my order. The phone rep had to dig a little but she found the price that I saw. The drill bit kit is complete and very nice. I also got Grandpa's weeder which is very well made and really works.
A really easy to use web site, featuring excellent products at excellent prices, with helpful support on the rare occasion you need it.
This is a scam. I ordered a garden kneeler, they threw in a free flashlight, but still charged $12 for shipping. Then they canceled the garden kneeler, still sent the free flashlight, which is now a $3 flashlight for $12. I did not OK the cancellation or change of order. I am going to dispute the charge.
Excellent and prompt service, and effective communication regarding order status
I just love my beautiful and functional Hurricane Lamp! It imparts a warm glow to our veranda, and we look forward to warm summer nights spent around it having drinks and good conversation! Another great experience ordering from Garrett Wade. We are longtime customers, and their fine products and excellent customer service have us returning time and time again. Thank you, Garrett Wade!
From the business
Garrett Wade - Where good tools come first since 1975. Offering unique tools of exceptional quality and solid value. Our standards are as tough as the tools we sell
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members