On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Moda Operandi
Kate Spade
By Malene Birger
The Garment
Nicholas
Rixo
Zadig and Voldaire
Apparis
Haus Dahlia
House of CB
Peter Millar
Karen Millen
FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was sad because there was a very small sign of defeat. I really liked the international shipping because it arrived faster than I thought.
International delivery option more compare to exist one situation
Fast delivery easy returns excellent customer service beautiful stylish clothing love love love
I previously explained the issue to the website and told them that I had paid additional money for express delivery, but the delivery company did not deliver the product within the required period, but in terms of the website, they helped me and gave me a discount for the other order. The only problem is the delivery companies. Thank you.
Beautiful shoes, great lustworthy selection, Have to return unfortunately as the sandals didn't fit well.
Good pricing fast delivery happy with my order
Would buy again
Very easy to navigate! I appreciate the free and fast shipping and returns.
I love FWRD! They have a huge range of designers and a lot with great sale prices. I'm pleased with my Burberry scarf and the price!
My purchase was perfect and express delivery was a bonus.
The shoes wow perfect and service was excellent thank
The 4x4 candle was in a huge box. I unboxed to find another box inside surrounded by peanut packaging. I took the candle out and there was no wax inside! Emptying the peanuts out the larger box the wax candle was loose with the peanuts! I'm glad I found it and not thrown the box away. I noticed an ontario sticker on the box which leads me to believe it went through customs and they took everything out, examined it and prepackaged the item. It's the only explanation I have
First time ordering from FWRD and was a little worried. All my items arrived super fast and are definitely authentic. Will order again.
Great and the delivery is very fast. I'm happy with my purchase
Good, quick, love it
I want to exchange my shoes, the service is so good.
Speedy delivery, it actually surprised me with how fast it got to me! 2 days perfect! And also I found this dress on other sites but this site offered the best price which was amazing
Definitely buying more from this site!
Excellent - - very happy with purchase - thank you
Ordered two pairs of jeans. One fit and one was too big of which I returned.
It was really easy to order and my order came quickly
Product was exactly what was listed on the website. The product also shipped quickly and arrived before the estimated date.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members