On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
FWRD is a contemporary fashion retailer known for its curated selection of luxury apparel, accessories, and footwear. Catering to style-savvy consumers, it emphasizes modern aesthetics and high-quality brands, offering an innovative online shopping experience that blends trend awareness with personalized customer service.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Similar Brands to Consider
Moda Operandi
Kate Spade
By Malene Birger
The Garment
Nicholas
Rixo
Zadig and Voldaire
Apparis
Haus Dahlia
House of CB
Peter Millar
Karen Millen
FWRD Reviews Summary
The company enjoys a strong reputation for fast and reliable shipping, with many customers expressing satisfaction with the quality of products and their overall shopping experience. Positive sentiments highlight the seamless checkout process and effective customer service, particularly in handling issues like delivery errors. However, concerns arise regarding the return process, with some customers facing challenges related to exchanges and refunds. While the majority of feedback is favorable, addressing the return policy and ensuring clearer communication could enhance customer satisfaction further. Overall, the company is viewed as trustworthy, with room for improvement in its service approach.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Product that was purchased was great and shopping experience was pleasant and recommend
I recently bought my wife a new ski coat which she picked out on a recent trip to Vail. We found the coat on the FWRD website through Google for 20% less than we saw it in Vail. And, FWRD had several sizes available, and with their free return policy, we were able to try two before we had the perfect fit! Love that they put a return label in the box, and also their fast shipping method when we purchased the second coat. My wife will become a regular customer at FWRD! Great Experience.
Great selection and service! Really like the very fast shipping.
It was an easy purchase to easy delivery situation! Making me a happy camper. The dress that I purchased has enough wiggle room that I should have purchased an XS even though I scale a size 2-4 (closer to 2 but those hips). The fit is still quite nice.
Ordered a WN tank. Item arrived quickly and appeared exactly as it had online.
Finally found these shoes after looking at several sites prior to FWRD. Delivery time was great and the shoes arrived in perfect condition! Highly recommend.
The product was as described, and shipping was really fast. I had a small issue, and customer service ironed it out quickly.
Fast Transaction & Ordering Process. Correct order was delivered.
Order shipped out quickly and was packaged very neatly, clearly a lot of care being put in! Will 100 percent be shopping with FWRD a lot more in the future
Very nice retailer with great options and awesome sale prices
Got my order in 2 days, loved the skirt and the sizing is very accurate.
Very easy and transparent. Website Tells shows you the item exclusively. Thank you for offering multiple ways to check out services.
The shoes are exactly what I wanted, but the DHL courier left my package at the entrance of the wrong building… there was no one with my name or surname at that entrance. I don't understand why they didn't call me on the phone number provided if they had trouble finding my building. If I hadn't gone to look for it myself, my package probably would have been stolen or lost.
Surprised at the amazing prices on beautiful garments and footwear, items that stand out. My call to confirm my order was easy and thorough to secure my purchase. Item arrived on the same day despite a flight delay, which still felt on time upon arrival. Item is as described and in brand new condition.
The staff went beyond to make me happy. Arguably the best customer service one ever had. Thanks all!
I'm very glad I found FWRD. The item I ordered is authentic and have arrived in perfect condition. It was shipped and delivered promptly as well. I really appreciate it. Thanks FWRD!
Extensive selection of fashion brands & designs with fast delivery and easy returns of items if unsuitable.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members