Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
This company sold me good that were not anything like the items advertised and I have now spent hours and hours online and on the phone to their "wonderful" Customer service and someone called "frank". Have you ever wanted to just reach down the phone and absolutely go crazy with anyone. Well this is what happens every time (and I've had to call hundreds of times).
They sold me nearly £500 worth of goods which were advertised as grey and the colour showed a lovely light grey but when they arrived they were dark grey, almost black.
We asked for a return and collection and was told we had to pay £80. This is no fair as the product is nothing like what we ordered. These clowns are just cowboys and need to be stopped.
We are going to report to trading standards and continue to leave reviews until we get a refund.
Absolute disgrace. Do not purchase from this company. They have said the colour is variable and within an acceptable range. Please see photos of items advertised online and the actual colour. They have told us that this is the inside of the unit but it's not. We have sent photos and videos of both inside and outside. They just keep asking for one more photo of this or one more photo of that. Criminals that's what they are stealing my money.
I have ordered multiple items in the last month from Furniture in Fashion. This was my first time ordering from you and I am very impressed with the prices, the fast delivery, the quality of the items and the customer service.
My experience with customer service at Furniture in Fashion was absolutely exceptional. The product I ordered was delivered perfectly, just unfortunately the wrong colour. I called and my call was answered promptly, professionally, and the new product was shipped promptly. I feel that from start to finish it was handled "top notch". Highly recommend this company
Thank you Furniture in Fashion
This company is a pleasure to deal with, quality of furniture is outstanding and customer service is great! Thanks FIF
I have placed two orders recently and was pleasantly surprised how fast my orders were received. I would most definitely continue to buy products from Furniture in Fashion. I highly recommend this company.
I absolutely love dealing with Furniture in Fashion. Everything arrives as promised and undamaged due to quality packing. Definitely one of my most favorite websites to shop online, because I know I can trust Furniture in Fashion.
I was not a big believer in shopping online, but Furniture in Fashion has changed my opinion. They have quality items and an enormous selection. I have made multiple purchases and I have always had the best experiences with Furniture in Fashion. I have purchased bathroom and kitchen items and have been satisfied with the quality and pricing on all these items.
Let you part with your money knowing full well they don't have it or can't even source it for a couple of months. Disgusting.
As always, the product was good quality and delivered on time. I have ordered on several different occasions and never been disappointed. Plus their customer service department is extremely helpful. Thanks FiF
We purchased a table on-line. There were numerous problems - which resulted in 3 separate deliveries - lots of waiting for them - and loads of phone calls and emails. A total shambles is being as kind as I can be. If you want zero custmer service this is the place for you.
If there was an option of zero stars I would have used it!
Ordered my items 2 months ago and still have nothing, no contact from them at all to explain why except the rep (lies) to the emails and phone calls initiated by me with the last one being Saturday the 29th of July where the customer services representative promised me he would email directly after my phone call giving me the updated delivery time of beginning of August, guess what, it's now Monday morning and I'm still waiting.
Worst customer service ever!
Was contacted by them (first time ever) on the Monday after this review with the acknowledgment that 2 months was too long to wait and to give them 1-2 days to investigate, well here we are 5 days later from their email and yes you guessed it nothing at all from them!
This company has basically stolen my money and lied to me from the first contact with them, avoid at all costs!
The Saturday after the above happened I received a phone call from a them telling me that my order was in the warehouse and it would be despatched with urgency at the beginning of the week, here we are at Thursday and nothing from them!
We are now at the 27th of November (yes this has been going on for 6 months) and I have just cancelled the 3rd replacement table with this lot as the first two were damaged, obviously no quality control.
They told me 2 weeks ago it would be delivered by their supplier but as usual I have to go looking for info from them, they then tell me that their supplier didn't send it, no reason why and no answers to the questions i asked them particularly about my full refund and some compensation for the 6 months I've had to wait for a bloody coffee table. All they asked me was the old table in it's original packaging for pick up.
The WORST company I have ever had to deal with in my whole life, avoid like the plague!
2 days more have now passed and no reply back asking about my refund, only message I got from them was to ask to put a label on the package and to warn me that there will be a 35 GBP charge if I'm not in when the courier comes, after all I've been through with this company that is just brass necked at its best
I recently purchased about four furniture items from Furniture in Fashion, all separately. I love everything I got. Everything was received in a timely manner. Thanks FiF
This order was just one of many. The quality of the products is high, the descriptions are accurate, shipping is fast and customer service is quick to respond and resolve issues when needed. I've recommended the site to everyone who admires our remodeled living room and even people who have yet to see it. So, basically everyone I talk to. So glad I discovered it!
You will not find a better company to deal with online than Furniture in Fashion. Their products are top notch, delivery is quick and their Customer Service is outstanding. Thank You so much.
I tried Furniture in Fashion and liked it after I used it for the first time. Their website was easy to navigate and they had a lot of good things on there. Their products, prices, quality, and availability are comparable to other stores that I considered. Moreover, I was able to take advantage of special discounts. I love shopping on FIF.
Very positive experience. TV bed arrived exactly on time in great condition. The items were even better than expected. It is highly likely there will be another order placed in the future with this company.
Cannot express how satisfied I am with Furniture in Fashion, a lot of choices, reasonably priced, excellent quality and best of all free shipping. Thanks you FIF
I was looking for specific pieces of furniture for our home and it seemed that Furniture in Fashion was the only place that had what I was looking for. I ordered a wardrobe and high gloss coffee table from them and my experience has been good. Best quality and reasonable prices.
Furniture in Fashion believes in nothing but the best furniture for my home and my complete satisfaction. I always find the help and guidance I need to properly choose the furniture I need for my home. This website offers only some of the highest quality furniture and accessories for the home with great customer services.
My first time ordering from furniture in fashion I ordered a dining table and chairs. Extremely happy, exactly as advertised. Delivery was right on schedule. Great service. I would for sure order from furniture in fashion again.
From the business
- +44 1204 792700
- Farnworth
