FunchattReviews 10,904

Dear Reggie,

We do understand your point regarding the pricing. Please be informed that our main purpose is the users' safety in the search for a potential penfriend. From our side, we try our best to prevent any unpleasant experience for our customers and verify the profiles of trusted users before posting them on the website. You have probably noticed that there are many profiles of “trusted users” who confirm their registration with the documents and checked background. We cooperate with our affiliate partners to assist with that process.

Also, we always consider any suggestions from our users and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Development departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices. At the same time, you may comfortably use our website without being distracted by many advertisements.

Please be kindly informed that we carefully approve every trusted user to be registered on the platform as they undergo multiple verification checks that confirm their identity and background before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the user you are corresponding with.

However, if some of the users raise your concern and you have some evidence in regard to this matter, please share them with us at any time and we will be glad to investigate the matter. We always take action if we notice that violations of the rules indeed take place.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Respectfully,
FunChatt Customer Support

Dear Troy,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

We understand that at first sight long-distance relationships may seem like something that is hard to stay in. Obviously, it takes a little more effort than meeting a local person but the users registered on our website are totally worth it, though. On our website, you have a chance to get to know each other by communicating in a safe and secure environment. Our friendly and skilled team of professionals is one click away if you have questions about the website.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear John,

Thank you for taking the time to share your thoughts and feedback with us!

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of the users registered with us. By clicking on the "extended search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

At this point, we kindly ask you to contact us via [email protected] as soon as possible and we will be happy to assist you with the difficulties that you have experienced.

We hope to hear from you soon.

Kind regards,
FunChatt Customer Support

Dear Willy,

We are sorry to hear about your negative experience!

We would like to emphasise the fact that trusted users' profiles are verified twice. Firstly, our Regional Partner gathers and verify the personal background information, ID, and other documents of the user as well as upload a verification video where the user gives his/her consent to use our Website. The second step of the verification procedure is held by our Moderation Team after the Regional Partner creates a new user’s profile. In order to verify the user’s identity, we ask for the following: A valid passport/national ID document; A verification video where the user, holding the ID in hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all users registered on the Website of their own free will. If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we notify the Partner. Should the Partner fail to prove that there are no problems with that, we decline registration on the Website.

Our main goal is to provide you with a safe space for communication and your satisfaction is our priority!

Would you be so kind as to provide more details regarding the situation you described in your review? We will be glad to conduct an investigation and provide you with a fair resolution.

Please contact us via [email protected] and we will be glad to sort out this situation.
Looking forward to your reply!

Best regards,
Funchatt Customer Support

Dear Dee,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits. If you wish to receive a special offer to receive some complimentary credits, please contact us via [email protected].

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Gaamia,

Thank you for the review.

First of all, I would like to point out that we are very serious about our integrity and security, as our main goal is to create a safe space for communication and exploring new cultures and ideas. That’s why we have carefully crafted a lengthy and strict process of verification, which allows us to stop any ill-intended people from even creating a profile on our website.

Trusted users' profiles are verified twice. Firstly, our Affiliate Partner gathers and verify the personal background information, ID, and other documents of the user as well as upload a verification video where the user gives her/his consent to use our Website. The second step of the verification procedure is held by our Moderation Team. In order to verify the user’s identity, we ask for the following: A valid passport/national ID document; A verification video where the user, holding his/her ID in their hands, declares the current date and confirms that he/she wants to use the service. Double verification helps us to make sure that all users registered on the Website of their own free will. If we have doubts about the authenticity of documents or the user's consent to be registered on our Website, we take steps to verify these documents (e.g. Ask to re-submit them, ask for additional documents or explanations, etc.). Should our verification standards had not been met, we decline registration on the Website.

Because of the abovementioned steps, we can be sure that there is no scam or fraud on our website.

However, if you feel like you’ve encountered any suspicious activity while using our service, we would be more than happy to assist you in such a case via [email protected]

Best Regards,
FunChatt Customer Support

Dear Victor,

We appreciate you sharing your opinion regarding our service as it helps us do better!

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of the users registered with us. By clicking on the "extended search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

Please note that we always strive to provide our users with a convenient space for online communication and our technical specialists are always aimed at making the best decisions in order to create a user-friendly interface for every customer.

At the moment, there is only a possibility to use the web version of our communication platform at the moment. Please keep in mind that the web version has a few advantages compared to an application. For example, you are able to use your account on both, your mobile phone and a computer as there is a desktop version.

At the same time, you are able to use all of the services with full access to your account history, conversation threads, and users in the following list. Another great benefit of the web version is that you would be able to purchase credits packages for cheaper prices since we would not have to go through certain expenses in order to maintain an application.

Please feel free to reach us via [email protected] at any time if you wish to share more feedback, thoughts and suggestions related to our service!

Best regards,
FunChatt Customer Support

Dear User,

We're sorry to hear that you are disappointed with the credits system on our platform. We understand that it can be frustrating to encounter fees when using a service, but we want to assure you that our credits system is designed to provide a fair and transparent way for our users to interact with each other on the platform.

The credits system allows users to purchase credits which can be used to access various features on the platform, including chatting with other users. We strive to keep our pricing competitive and reasonable, while also ensuring that our platform remains sustainable and able to provide a high-quality service to our users.

If you have any specific concerns or questions about the credits system or any other aspect of FunChatt, please do not hesitate to reach out to us at [email protected]. We would be happy to help you in any way we can.

Thank you for using FunChatt, and we hope that you will continue to find value in our platform.

Best Regards,
FunChatt Customer Support

Dear Jon,

Thank you so much for sharing your feedback!

We want to emphasise that we are a safe company, we do our best to prevent scam activity from women's side and in case of some situations we always investigate and take measures.

We try to make sure that all the users are real and interested in communication on the website. For this purpose we introduced the difficult procedure of verification steps. Our Affiliate Partner gathers and verify personal background information, ID, and other documents of the user as well as upload verification video where the user gives her/his consent to use our Website. Then, the Moderation team is asking the following: A valid passport/national ID document; A verification video where the user, holding his/her ID in hands, declares the current date and confirms that he/she wants to use the service. Should our verification standards had not been met, we decline registration on the Website.

Please pay your attention, that you are free to exchange contact details via the chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Moreover, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

Please contact us via [email protected] in case you still have any doubts. We will be glad to assist you and we do hope we can count on better rating from you in the nearest future.

Best Regards,
Funchatt Customer Support