FunchattReviews 10,904

Dear Melvin,

Thank you for taking the time to leave your feedback.

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits. If you wish to receive a special offer to receive some complimentary credits, please contact us via [email protected].

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Funchatt

Dear Jerome,

Thank you for this review!

We do not have a monthly subscription. However, you can purchase credits packages as a kind of our website currency in order to spend them on the services. Furthermore, it has no time limit compared to the subscription so you can use it anytime you wish.

You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active user, you might get a set of free bonuses. Would you like to find out more about what those might be?

We want to inform you that we do not have any special requirements for contact exchange between our users. You are free to do it anytime you want via chat/mail on the website. Please kindly note that it is up to every user to decide when they are ready to move forward and share personal contact information. As the website, we provide a safe and secure place for communication.

I understand that the ladies who you talk with want to see your picture, but please note that it's always up to you whether to send it or no.

Please feel free to contact us via [email protected] so we could help you to delete your account.

Kind Regards,
Funchatt Customer Support

Dear Scot,

Thank you for the review!

We want to assure you that all the users are real and we do our best to be sure that they are interested in communication on the website. For this purpose, we introduced the difficult procedure of verification steps. All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. We do hope that we can find suitable options for you too!

Please contact us via [email protected] in case any questions arise, we’ll be happy to help you.

Best Regards,
Funchatt Customer Support

Dear Paul,

Thank you for taking the time to share your thoughts and feedback with us!

We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. However, in order to view personal photos or chat with different users, you will need to spend credits.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those. From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

Unfortunately, your inquiry didn't provide us with sufficient information in order to help you and we are afraid we did not receive your feedback in full. We are saddened to hear that you were not satisfied with the service provided, please let us know if you need our assistance with something.

Please feel free to reach us via [email protected] at any time. Your positive experience is really important to us and we hope to hear from you soon!

Best regards,
FunChatt Customer Support

Dear Donald,

Thank you for sharing your experience of using our website.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

You can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

Moreover, we are always glad to offer some free credits to our customers, so please contact us via [email protected] in order to learn the details.

Wishing you all the best!

Best Regards,
Support Team Funchatt

Dear John,

Thank you for leaving this review! Your feedback is what motivates us to improve our service.

We appreciate you taking the time to share your point of view. Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures of other users for free. However, in order to view personal photos or chat with different users, you will need to spend credits.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

From our end, we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

As our website is an online-international communication platform, people from various countries are able to use our services. You can use the Search option at the top of the list of the users registered with us. By clicking on the "extended search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

At this point, we kindly ask you to contact us via [email protected] and we will be happy to assist you with the difficulties that you might experience.

Best wishes,
FunChatt Customer Support

Dear Alex,

Thank you so much for taking the time to share your feedback!

Please be kindly informed that we have never scammed anyone, we review each complaint individually and do our best to resolve the problem in a satisfactory way. From our end, we do not tolerate scam or deception. We always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

We always strive to provide our users a secure space for communication and for this purpose we carefully approve all trusted users to be registered on our platform. The profiles of our trusted users are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

It should be noted that we always provide high-quality support services for our members. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers, and thus we set our prices.

You can continue to use our free membership and there will be no liability of subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the ladies profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

Please contact us via email at [email protected] if you still have any doubts or questions. We will be there for you!

Best Regards,
Funchatt Customer Support

Dear Paul,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Funchatt Support Team

Dear Randall,
On behalf of our team at Funchatt, thanks so much for this review. It means a lot to us!

We are a safe company, we do our best to prevent such activity from user's side and in case of some situations we always investigate and take measures.

We try to make sure that all the users are real and interested in communication on the website. For this purpose we introduced the difficult procedure of verification steps. All our trusted users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

Please contact us via [email protected] with more details about profile you mentioned, we will check this matter and hope we will dispel your doubts!

Kind Regards,
Funchatt Customer Support