Frontier CommunicationsReviews 172

I called Frontier on 09-11-19 and advised them I was looking for home phone, internet and basic cable bundle for less than $130. The gentleman stated the price would be $120.00 a month but that he didn't know about the taxes.
I agreed to the service and a 2 year contract.
My bill is $140. Per month BECAUSE OF TAXES AND SERVICE FEES Are you kidding me.
What a rip off. I've called several times and asked to speak with a supervisor. The first time I was told my request was processed and that a supervisor would call me back within 4 weeks.
Well 4 weeks later I get another bill but NO PHONE CALL. I called customer service and repeated my story only to be told THERE IS NO SUPERVISOR I CAN SPEAK WITH, There is no main number to speak with someone at a higher level. I was also told there is nothing they can do about TAXES AND FEES.
Well, they were wrong. I am leaving warnings every place I can so that NO ONE ELSE is LIED to.
And I plan to do this for as long as I have to put up with their nonsense and lies.
This is UNFAIR BUSINESS practices...
Please heed my warning, STAY AWAY FROM FRONTIER.

I ordered internet from them on 8-10 and they were supposed to ship equipment the next day. When it had not arrived by the 17th, I called and they don't know why but it never shipped.
I also got my first bill for service beginning the 14th.
When I received the modem, there were no cables resulting in another phone and shipment. I needed 2 coaxial cables and a 3-way splitter.
On 8-31 I received 3 cables but no splitter. Another call to customer service and they were closed on friday afternoon.
Since they can't get the simple things right, what happens when the service doesn't work?

FRONTIER INTERNET SERVICES. YOU WILL BE SORRY! Do not use this company especially if you are one that works out of your house. Always an excuse for poor service but never a resolution. Absolutely horrendous! Will try to be short, sweet & to the point.

Liar's. Thieves. Shyster's.

They do not keep scheduled appointment's (big one)! Always an hour, at the minimum, wait for any helpful, over the phone, assistance & even then your issue is not resolved. Promised their top speed offered & we never received. Kept telling us if we wanted faster we have to pay more. Ended up paying for the best of what they call their best & yet still no change. Internet always going out even after replacing our older modem with their most updated one.

We were forced to go w/Frontier due to the fact they were the only provider at the time. We are now switching providers.

RUN! RUN! DO NOT ENTERTAIN USING FRONTIER AS YOUR INTERNET PROVIDER!

Well I was suppose to have the fiberoptic internet installed between 12 and 4 it is now 435 and no install. First time I called I was on the line for 6 minutes before talking to someone then was put on hold then connected to another customer who was as bewildered as I was that we were talking to Nother customer instead of frontier. Called back and the lady was not helpful at all then when I asked for a manager she yelled at me or "raised her voice" then the supervisor couldn't get ahold of the tech assigned and that time I was on the phone for an hour. I would like to have the internet installed today like it was arranged for over 3 weeks ago. Now i have a no show for a tech and customer service that won't do anything about it. I was also told i would get a call for a survey which didn't happen either install was arranged over three weeks ago for today. Install did not happen and now I get a message from the facebook account that I will have to wait up to another 48 hours before an account manager will even talk to me. That doesn't include the 2 hours I spent on the phone with them or about an hour on their chat system which I was passed between 3 different people.

Terrible customer service. You will be on hold for a MINIMUM of 20 minutes for ALL calls concerning service. When THEIR hardware breaks, it takes TWO WEEKS for "the first available" appointment for a technician to show up and "fix" the problem. Just two weeks after the technician "fixed" the problem, again, I have NO service! ANOTHER TWO WEEKS FOR THE "first available" appointment for a technician. After I hung up with Frontier, I called Spectrum at 4:30pm, they had a technician out at 9am the very next morning to set up my Internet and I am extremely happy with SPECTRUM!
AVOID FRONTIER! They do NOT provide timely service, they do NOT care about your needs as a paying customer!
Elaina W.

Tried to get service set up. Frontier said previous account holder (previous owner of the house we just bought) had a balance. We had to jump through hoops to get this cleared up. They base billing on address and not individual. We finally got set up but with the package we did not want. We repeated to CS the package we wanted on multiple calls trying to get service set up. Still no luck. OK, so we just stick with it. I get to pay $6 a month for sports access for my region that I was not told about but which I'm informed I have no choice but to pay. I'm paying more now than what I was paying with AT&T. I can't watch OnDemand at times -- the screen becomes pixelated. I've had 3 replacement remotes and 1 replacement box and I still don't have full functionality of the remote for one of my tv's. My service was out for 4 days and all I got was a $15 credit. I work Online, so I had to drive out and find another place where I could work during the outtage. $15? Really?

I'm waiting for a reliable alternative for my area, and I will be switching... Oh, and the tech guy who finally came out to fix my connection was seen by my neighbor snooping around my garage and looking into my cars. If you're reading this, Frontier, and want to keep a customer, contact me. I'll be happy to verify my account.

Ordered service as of today over 2 months ago. Paid deposit, and as of today with two bills already received still haven't had an install! Their CSRs will lie to you, chat is no better. Don't bother with emailing the office of the President, it is worse.
I had to pay another persons bill and then they tried to get me to pay someone else's bill on top of the one I ended up paying in order to get service request started. I decided to file a lawsuit.

Frontier has a few good employees, but most are heartless and unconcerned about customer care. They removed me from a grandfathered program with Verizon and their only solution is for me to pay more for the horrible service they know I am receiving. DO NOT sign up for anything with Frontier Communications, I can speak from past experience. The past few months have been riddled with absurd charges, employees saying things are going to happen and they don't, and trying to explain my situation over and over to a different employee each time I call. If you have a legitimate complaint they just don't include it in your record, so it's like you never even called.

Since Frontier took over from Verizon my bill have increased by more then 100% over 2 years for the same service. After last increase in price I have canceled the service. Frontier on top of that decided to bill me for an extra month of service. I have contacted them 3 times and was getting a run around. They still continued to send bills. I was finally able to get a hold of dispute supervisor and they found that they billing in error promising to resolve. After that I got collection bill for the same amount and now had to send dispute letter to them.
I wouldn't advise anyone to get services from Frontier as they will see their bills increase dramatically.

I had been a former customer of Frontier back when they took over Verizon's FIOS customers. The service then was horrible. But after a couple of years, I expected them to work out their problems.

No such luck. They still have terrible service. I had scheduled installation of my internet service today after waiting 2 weeks. I was told to expect a technician between 1pm - 5pm, so I took that time off of work. I called after 2pm to confirm someone would still be coming. Although I was told that they were experiencing delays, someone would still be coming over. At 5:05pm, I received an automated call telling me that they would not be doing the installation and that I had to reschedule with the dates being so close to the Christmas holiday. What the hell?! I took time away from work, waited 4 hours and still did not get my service. Why wasn't I notified in advanced that there were delays? I had to make the phone call to find that information out. And the fact the service representative told me they were still coming before 5pm? Very misleading. I could have done something else with my time. Extremely disappointed with them and don't plan on using them ever again!

If I could give negative stars I would! About every month there is something wrong with the service. Every time I call in about it customer service responds "oh, sorry about that I don't know how that happened but it is all fixed now." Fast forward to the next month and wither the same issue is still there or there is something new going wrong. I am locked into using them as my internet and phone providers since there are no other service providers in my area. They are the worst company EVER! Oh and my so called Valued Customer credit that I am supposedly getting on my monthly bill is a $50 increase. Thanks Frontier

BOYCOTT THIS COMPANY! The Frontier technician inappropriately touched my wife, while I was at work. I called to complain to the company on Saturday. They stated they took this "VERY SERIOUSLY" and would give me a call back on the next Tuesday, with a status update. The NEVER called me back. I then called back the next day, for a status update... and waited 30-40 minutes to talk to a manager... then to a director... then got hung up on. They obviously don't care about sexual harassment and/or inappropriateness. Im done with this horrible company. If you have them... choose ANY OTHER COMPANY... even if it's dial-up. DONT SUPPORT A COMPANY THAT SUPPORTS SEXUAL HARASSMENT AND PROTECTS THEIR PREDATORS!

When I moved to this location I discovered only Frontier serviced the area and after reading the reviews I was very concerned.
I can't say enough good things. I was paying about $60 for Comcast and at peak times my computer would lock up. I'm getting twice the speed and paying $34. I had a technical issue and they were here the next day. I've never lost a connection, Comcast yes. Customer service has been good. I don't have any complaints and am glad they didn't offer Comcast here or I would have gone with them and be paying about $70 now.

I've not come to this lightly. I've given Frontier all the chances I could possibly give them. But as a customer service business, this absolutely has to represent the very worst of the worst.

After their takeover of my perfectly fine Verizon FIOS service, I suddenly was presented by new billing by an unknown company called Frontier. It was promised that the transition would be smooth and no changes in billing or the level of service would be seen. Immediately upon "throwing the switch", service was disrupted and down for days at a time. I, being in I. T. was maybe a little more forgiving in that things rarely go as planned on switch-overs unless the company has very well thought it out and planned accordingly. This was the first red flag. A tech company that can't handle it's own tech needs. Be that as it may, I went along with it and the service eventually stabilized somewhat. Promised speeds of 50/50 seldom were met, checked using their own online testing software. But I let that slide for a bit longer and they finally got the service to stabilize most of the time.

I was doing fine until a December 2016 billing where the bill jumped up $20.00 per month with no increase service quality. This was in direct conflict with my agreement with Verizon in price lock, as written in their contract. I contacted them immediately as did a chat conversation via their web site. I was as cordial as I could be, insisting on speaking with a supervise, knowing the phone support person had no authority. I was not allowed a supervisor, given a phone number to call and "dismissed" by this rude CSR.

I called the number and finally reached a CSR who told me his name was Brix. We supposedly worked out the issue and was supposedly given a transaction number 503****91 and promised if I just paid the scheduled billing they would take care of a rebate and corrected billing from that time on. I rested a little easier and made the payment as requested.

Today, 01-15-2017, I received via email a bill showing $114.51! Not only did they not give me my corrected billing, they failed to show my previous payment and that's with the confirming email they sent! I'm currently on the phone and been on hold for over 2 hours and can clearly see these people are not going to correct this.

I have tried my best to understand the situation. This, however, is a joke. This is the model of everything a company can do wrong and not try to correct the situation. Instead, they only seem to do all in their power to make a bad situation worse. No customer service at all. Horrible technical service to begin with. These people should have their licenses revoked. I will drop these clowns and go to the only other competitor, Spectrum, as soon as I can square this up and get out of it.

Stay away from these idiots. They are the worst of the worst!